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aie i
Male

My first experience of Mongolia and was a dream

5.0 of 5 bubblesReviewed Aug 16, 2021
i stayed in the hotel in August 2019, for a bi regional meeting. at first I was a bit nervous about going to Mongolia, but the whole experience was wonderful.

the staff was amazing, and all of them spoke English well. they were good at providing directions and tips on where to go.

i especially wish to mention the Chinese restaurant at the hotel. the food was so amazing, that I ordered it for 2 nights dinner even for room service.

the entire hotel was beautiful and modern. and the location of the hotel was walking distance to all popular places such as the square and even the malls. excellent stay and would love to go back.
Date of stay: September 2020
Room Tip: even though the hotel and city is non smoking, there are nice designated areas available for...
Trip type: Traveled on business
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Galbadrakh Galch, Guest Services / Front Office at Novotel Ulaanbaatar, responded to this review
Responded Jul 5, 2022
Dear Valued Guest Aiei2016

Thank you for your kind review.
Please come again.

Warmest regards.
Novotel team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (58)
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14 - 19 of 58 reviews
Reviewed April 2, 2020

From the moment I arrived, I knew that the hotel was certainly a fabulous choice! The team at front desk reception were so welcoming and most professional upon check in and there after. Really helpful with any questions etc.
A modern hotel, with lovely large rooms, super comfortable beds, great showers and great wifi connections. Breakfast at the dining room was really nice also. For the traveler, who wishes to enjoy a touch of relaxation - this hotel is for you!
This central location is fabulous too! Located so close to Sukhbaatar Square (5 min walk). In addition, due to its external colours, easy to locate, after exploring the nearby vicinities.
I can honestly say - Look no further if you are searching for a hotel whilst visiting this great and welcoming city!
I will be sure to stay here again, upon my next trip to this wonderful country!

Mr. Schumacher and all of your team. You should be so proud. Hospitality at its finest. Thank you for making my stay memorable.

Date of stay: February 2020
    • Value
    • Rooms
    • Service
Thank karenu614
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Novotel Ulaanbaatar, responded to this reviewResponded April 3, 2020

Dear karenu614

Thank you very much for taking your valuable time to write such a nice review in regards to your most recent stay here with us at Novotel Ulaanbaatar. The Team and I are glad to read your motivating and encouraging feedback and input. Rest assured that your review will be shared within the team and be used as a further motivation for all of us here on side to go the extra mile for all our guest at any time. We hope to have the chance to welcome you again sometime soon here in the Novotel Ulaanbaatar Family.
Until then I remain with kind regards
M. Schumacher / General Manager

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Reviewed February 27, 2020 via mobile

Check in was quick, staff were friendly and good English was spoken. The room was large and on a high floor with a great view towards Sukhbaatar Square. The shower was great (rainfall and normal) and the TV had a huge selection of international TV channels. There was the AC system as well as a radiator and the window opened to allow outside air in.

Breakfast had a large selection of Western and Asian options and eggs and different coffee drinks made to order. The hot Western breakfast choices were very good. The bread was not so good.

The Biere House in the lobby seemed to be quite popular which gave it more atmosphere than most hotel bars. Prices were good (about $2 for a beer and $4-8 for food - portions were huge and the quality was good).

The hotel had a supermarket in a small shopping centre nearby and several restaurants in the are. Sukhbaatar Square was about a 5 minute walk away and the State Department Store was under a 20 minute walk so the location was good (given the traffic in Ulaanbaatar it was probably just as quick to walk).

Would certainly stay here again.

Date of stay: February 2020
Trip type: Traveled solo
2  Thank JamesLWelch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Novotel Ulaanbaatar, responded to this reviewResponded February 27, 2020

Dear JamesLWelch

Thank you very much for taking your precious time to write such an encouraging detailed review in regards to your most recent stay here with us at Novotel Ulaanbaatar. Rest assured that your review will be shared within the team and be a motivation for all of us to remain focused on delivering a high level of quality of product and service to all our guest at any time.
We all here look forward to welcome you back soonest.
Kind Regards
M. Schumacher / General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 26, 2020 via mobile

Novotel UB is a quite a modern facility and has all the services needed. Rooms are nice and comfortable, with all the amenities. The restaurants and coffee shops in the hotel are certainly better than most in the region. Facility is very neat and clean and staff is friendly and willing to help.

It has a great gym and swimming pool.

On the flip side, however, there could be more options of food for international travellers.

Overall though, i had a great experience at Novotel.

Date of stay: January 2020
Trip type: Traveled on business
Thank 247gauravt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMNovotelUB, General Manager at Novotel Ulaanbaatar, responded to this reviewResponded January 26, 2020

Dear 247gauravt

Thank you very much for taking the time to review your most recent stay here at Novotel Ulaanbaatar.
It is with great pleasure to learn about your overall positive experience in all areas used.
In regards to your feedback on the food selection I can share with you that we are currently working on enhancements in all restaurant which will certainly also cover the demand of international travelers.
We all here look forward to welcome you soon again to display our changes and improvements to you.
Kind Regards
M. Schumacher / General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 23, 2020 via mobile


Very happy with our two day stay here. We utilised an airport transfer as we were arriving after midnight. Cost was well worth it, as we walked out and immediately saw our driver with name board. The vehicle was new and made for a quick trip to the hotel. Reception staff were friendly and efficient. The buffet breakfast is large and well worth the price. We didn’t need lunch! Rooms were spacious and quiet. Quality toiletry items. From here you can walk to many things. Good coffee shops not far away, walk to museum, art gallery, numerous restaurants and the state department store. Would definitely recommend this as a place to stay.

Date of stay: August 2019
Trip type: Traveled with friends
Thank tamaletown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMNovotelUB, General Manager at Novotel Ulaanbaatar, responded to this reviewResponded January 24, 2020

Dear tamaletown

Thank you very much for taking the time to review your most recent stay here with us at Novotel Ulaanbaatar. It is with great pleasure to learn that we could make your stay here in Mongolia a memorable one. Rest assured that your feedback will be shared within the team and be a further motivation for all of us to go the extra mile wherever possible to match or exceed the expectations of our guest.
We look forward to welcome you back here with us soon.
Kind Regards
M. Schumacher
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 12, 2020

From check in, bags placed in our rooms, lunch at the at the ground floor Gourmet Bar on arrival,room servicing staff, buffet dinner and breakfast at the food exchange and the arrangement of taxis and a private car and driver to take us to the ski and toboggan slopes we cant thank the staff enough for their attention to detail and excellent service. We were there with family for a weekend "staycation". Next time we are in Mongolia we will most definitely be back with another family group. Highly recommended.

Room tip: best views of the city and surrounding area is from the top floors - magnificent
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
3  Thank Russell T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMNovotelUB, General Manager at Novotel Ulaanbaatar, responded to this reviewResponded January 13, 2020

Dear Russell T
Thank you very much for leaving such a positive and for the team very motivating review in regards to your most recent stay here with us at Novotel Ulaanbaatar. To receive such great Feedback from our Guest is our motivation to stay focused on our guest' wishes and needs and to do everything possible to exceed our Guest's expectations during their stay.
We all here on side look forward to welcome you and your family soon again here with us in Ulaanbaatar.
Kind Regards
M. Schumacher / General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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