We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A little bit of home...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Kempinski Hotel Khan Palace
Ranked #2 of 60 Hotels in Ulaanbaatar
Certificate of Excellence
Reviewed December 10, 2013

The brunch is awesome! Great service, good food and just a nice atmosphere, especially in UB. Highly recommended for a place to spend a nice Sunday afternoon. The staff are very polite and will endeavour to meet your every need.

Stayed: December 2013, traveled with friends
1  Thank Sandaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (518)
Traveler rating
Traveler type
Time of year
Language
  • More languages

266 - 272 of 518 reviews

Reviewed November 18, 2013

This was our home base on a tour. The rooms are clean, comfortable and, with the heated toilet seats with built in bidet, as up to date as I would ever need. The wi-fi worked well. We stayed here four different times ( we wold go to a different locatrion and return to the Kapinski) so I was in a variety of rooms. The breakfast buffet was aboslutely over the top. I have never seen so many options, every thing very fresh and plentiful. I can't speak to cost because it was included in the tour cost.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013 via mobile

My husband and I stayed at this wonderful hotel in Ulaanbator.
.
The service was impeccable . We were treated very well and the dashing F&B manager took time to greet all the guests personally.
The front desk staff was really helpful. They helped us to arrange tours and cars, and communicated with them
In Mongolian since some of the locals don't speak English.
The fitness center was small but very clean and well equipped.
I didn't get a chance to partake in the spa, but it also looked small but clean.
The restaurants were excellent so I didn't particularly care to leave the hotel for dinner / cocktails.

I imagine it is the best hotel in all of Mongolia , however, don't expect the typical western perfection at the property. The property is very nice and clean but looks a little tired. The electricity flickers every once in a while. It stays off less than a minute.
The wifi works well
I would gladly stay there again if I ever go back to Mongolia!

Stayed: October 2013, traveled as a couple
Thank GM_Traveler193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

I stayed at this hotel during a recent business trip and my personal experience can only lead me to recommend it.
From the moment I arrived until I left I was looked after in a professional, courteous and warm-hearted manner, from the lady tending to my room, to the General Manager.
Not only that; my room, although situated in the lower price bracket, was comfortable, clean and spaceous. The food was excellent, not only breakfast but also dinner and the choice of dishes was very much thought-through, offering something for every palate.
Last but not least, I enjoyed the whole athmosphere of the hotel... a bit homely.
Well done to everybody at the Kempinski.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Burkhard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankPrasmo, General Manager at Kempinski Hotel Khan Palace, responded to this reviewResponded January 14, 2014

Dear Mr. Burkhhard S,

I am glad that your stay was convenient for you and appreciate for sharing this on tripadvisor indeed.

Comments like yours are always support us to be confidence and be supreme in hospitality industry.

Thank you very much again.

Best regards,

Frank Prasmo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

Kempinski Hotel Khan Palace is an older hotel without recent remodels. That aside, the hotel was very clean. The rooms were large and comfortable and the staff was very professional and helpful. The breakfast buffet was great. I think Kempinski is your best bet in Ulaanbaatar. I also stayed at the Chinggis Khaan hotel during my stay, which was horrible.

  • Stayed: September 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shawna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankPrasmo, General Manager at Kempinski Hotel Khan Palace, responded to this reviewResponded October 25, 2013

Dear Mrs. Shawna00,

The greatest pleasure is ours.

It is true that one of our hotel's highlight is our breakfast, Knowing that the breakfast is the most important meal of the day, we are focusing on providing on daily bases Mongolian, Japanese and international food in order to satisfy our guests.

Of course, cleanliness is the most important thing in hotels.

Again, Thank you for your time to review our service.


Best regards,
Frank Prasmo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

This was my first stay at this property. Comparing with Ramada, where I stayed before, it is a little bit better and offers just that extra level of quality and service. Especially breakfast, for my preferences, is a on higher level with a wealth of (healthy) choices. Also the bathroom finishing (having a heated seat toilet with the most fancy options I've ever seen) is just one level higher.

Staff is very friendly and attentive. I stayed at a superior room (double bed). The room was very spacious and clean with a nice working desk and sitting area. Wi-Fi was very reliable and available throughout the hotel. Bed was comfortable and although the hotel is located at a busy intersection, street noise did not interrupt my sleep.

Would stay again.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bvdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankPrasmo, General Manager at Kempinski Hotel Khan Palace, responded to this reviewResponded October 25, 2013

Dear Bvdo,

Thank you for your time for sharing your recent detail here at the Kempinski Hotel Khan Palace.

Our friendly staffs are always willing to help our valuable guests without asking all the time.

About breakfast, In front of the guests, our chefs are preparing variety of a –la carte dishes not only omelets and eggs, but also pancakes, waffles, crepes and especially our special touch Crepe Suzette.

Toto washlet, we have installed recently and the most of our guests pleased this experience.

Once again, Thank you very much for your kind words.


Best regards,
Frank Prasmo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

My daughters and I recently spent 4 days in the Kempinski. Every staff or employee we interfaced with were extremely courteous and wanting to do whatever they could to make our stay perfect. One of the front staff was even willing to walk with us to find a particular store we were having trouble locating. Our flight was leaving at midnight on the day of our check-out and they graciously allowed us to stay until 9pm, which was so appreciated. We ate all of our meals at the hotel and received courteous and prompt service at every turn. Konstantin Andonov, Food and Beverage Manager, was very friendly and attentive - and his sense of humour always put a smile on our face. I have never seen a more spectacular breakfast. ever. The variety and freshness of food served was beyond comparison. The rooms were clean and spacious and we also enjoyed the spa services. A welcomed stay after a week in the wilderness. I will certainly look for the Kempinski when next I travel.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PattiL963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankPrasmo, General Manager at Kempinski Hotel Khan Palace, responded to this reviewResponded October 23, 2013

Dear PattiL963,

Thank you for choosing to stay recently at The Kempinski Hotel Khan Palace.

As well as, thank you for spending your valuable time to share recent detail.

I agree that our staffs are always try to give a hand to our guests and I am sure they do it very well.

I would like to admit our therapists are very professional and they spend all of their energy to reach guests' satisfaction.

We would be more than happy to welcome you back at anytime.

Best regards,

Frank Prasmo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ulaanbaatar hotels
1.2 mi away
Shangri-La Hotel, Ulaanbaatar
Shangri-La Hotel, Ulaanbaatar
#1 of 60 in Ulaanbaatar
252 reviews
1.1 mi away
Best Western Premier Tuushin Hotel
1.2 mi away
Blue Sky Hotel & Tower
Blue Sky Hotel & Tower
#7 of 60 in Ulaanbaatar
319 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Ramada Ulaanbaatar Citycenter
Ramada Ulaanbaatar Citycenter
#4 of 60 in Ulaanbaatar
505 reviews
0.0 mi away
Holiday Inn Ulaanbaatar
Holiday Inn Ulaanbaatar
#14 of 60 in Ulaanbaatar
19 reviews
1.1 mi away
Khuvsgul Lake Hotel
Khuvsgul Lake Hotel
#20 of 60 in Ulaanbaatar
16 reviews
Show Prices
Show Prices
Show Prices

Been to Kempinski Hotel Khan Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Phone Number:
Location: Mongolia > Ulaanbaatar
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ulaanbaatar
#6 Best Value Hotel in Ulaanbaatar
#7 Luxury Hotel in Ulaanbaatar
#9 Spa Hotel in Ulaanbaatar
Price Range: $94 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 99
Official Description (provided by the hotel):
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 99 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Orbitz, Hotels.com, Agoda, Travelocity, Cancelon, TripOnline SA, Hotwire and Cheap Tickets so you can book your Kempinski Hotel Khan Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kempinski Hotel Ulaanbaatar

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing