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“Excelent!”

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Kempinski Hotel Khan Palace
Ranked #2 of 59 Hotels in Ulaanbaatar
Certificate of Excellence
Sao Paulo, SP
Level 4 Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Excelent!”
Reviewed June 6, 2013

Good location, great service, incredibly spacious and nicely equipped rooms, with little amenities that help you feel even more comfortable. the breakfast buffet is very complete and food is delicious. One of those hotels where everything works!

  • Stayed May 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JensWycisk, General Manager at Kempinski Hotel Khan Palace, responded to this review, July 23, 2013
Dear Ms. Marcia V,

I am so glad to read you enjoyed your experience at the Kempinski Khan Palace, Ulaanbaatar. I highly appreciate for sharing it on Tripadvisor.

Hopefully we will get the chance to have you stay with us again, and hopefully next time exceed your expectations even more.

Kind regards,

Jens Wycisk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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488 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Level 5 Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 2, 2013

The building, like many in UB, leaves something to be desired, but that is to do with the stage of development that the country is in. By local standards, its fine. I have to say that the service here is outstanding. When you check into a 4 or 5 star hotel, you do so because you want good service. This place sets the benchmark for service to which all hotels in any country should aspire to, and believe me, I've been around the block.
The restaurants are good, the rooms are good standard and the air in the hotel is clean, which is more than can be said for the air outside.
English is spoken by the customer facing personnel.

I was surprised by how genuinely helpful, attentive and gracious all the staff were. I thought this was because my expectation was low coming into the city, but really on reflection, the service is among the best I have received anywhere.

If you need something like a memory stick at 1am, it appears at your door by 1.10am. really very good.

I happily recommend the hotel, and I will stay here again

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank uPelican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level 5 Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed May 31, 2013 via mobile

Stayed 2 nights at Kempinski. Checked in very efficiently and arrived early but room ready straight away. Great size room and bathroom with both bath and shower and lovely HEATED toilet seat!!!! Great wifi signal. Different types of plug sockets in room so didn't need an adapter. Great room facilities - office desk, tv, plenty towels, storage space, toiletries - great room service menu for after hours. Dehumidifier and good air conditioning system. Only one negative which I fix myself - panel on wall in room 315 was partially open as wire running through this so kept making a banging noise so I just lodged a magazine between panel and wall so housekeeping may need remove this magazine! Fantastic breakfast selection and the manageress was very pleasant. Staff except front office lacked English. Ate in Sakura restaurant - wrote separate review (recommend eating here 1 night). Had room service burger another night - was nice. Location good - approx 15 minute walk to Main Square in Mongolia. Very easy city to get around. Got room and breakfast for €100 per night. Would stay here again if in Ulan Bator. Hotel agreed to keep some of my luggage in storage for 2 weeks which was great. By the way the big burly night time security/door guy could do with a few lessons in smiling and saying hello!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ciara32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suva
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 7, 2013

I stayed at the Kempinski on many occasions over the last year. Sometimes for a week or more, other times just the weekend. The hotel is notable for the genuine kindness of it's staff - from chambermaids to front desk staff. Nothing is too much trouble and everyone that I have ever needed to talk to has had enough English or more to assist me. Being greeted on my return be it after hours or weeks away from the hotel like a valued customer makes a nice change from hotels elsewhere. Can't recommend this hotel highly enough for anyone working in UB alone.

Room Tip: There are smoking and non-smoking rooms - make sure that you specify when you book.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ausfiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 3, 2013 via mobile

The Kempinski kept its promises. Very friendly service. I can not compare the rooms to other hotels in UB, but everything was up to date and clean. Japanes resterant was good, breakfirst was very good. I will be back.

Stayed April 2013
Helpful?
2 Thank Matthias K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 26, 2013

Great place to stay, brilliant service and staff always friendly and helpful. The only place to stay in Ulan Baatar. Great place to stay, brilliant service and staff always friendly and helpful. The only place to stay in Ulan Baatar.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcdublin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelsenkirchen, Germany
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 25, 2013

The Kempinski Hotel in UB is the best Hotel in Mongolia.
I stayed more than 3 years here in several times and the atmosphere and the food is better like in some Hotel´s in Germany or in dirfferent countries.
Here are three restaurants, two japanese and one German (international) Italian since a couple of weeks.
Quality and taste is very authentic for all of theme.
The staff are very helpfull and friendly in any case.
If you are far away from home it is very kind and very helpfull!
The housekeeping are is very precise and very friendly.
From my point of view its one of the best Hotel I stayed ever in asia because of the atmosphere in summary.
Its a bit kind of old fashion but this makes the difference.
Thank´s again for a nother comfortable stay in your Hotel.
Wolfgang K.

Room Tip: Rooms are always good!
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wolfgang K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Khan Palace

Property: Kempinski Hotel Khan Palace
Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Phone Number:
Location: Mongolia > Ulaanbaatar
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ulaanbaatar
#2 Luxury Hotel in Ulaanbaatar
#2 Spa Hotel in Ulaanbaatar
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 99
Official Description (provided by the hotel):
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 99 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 
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Also Known As:
Kempinski Hotel Ulaanbaatar

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