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“An excellent base for stay in Vientiane”

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Best Western Vientiane Hotel
Ranked #18 of 93 Hotels in Vientiane
Brisbane, Australia
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“An excellent base for stay in Vientiane”
Reviewed May 6, 2014

While there are many boutique hotels in Vientiane, cheap backpacker hostels and a few high end hotels, the Best Western is a good compromise. Rooms clean and simple, staff are helpful, breakfast modest but quite adequate, and location very central. I would plan to stay here again.

Room Tip: I had an inside room which does not have a view. A room facing the street may be worthwhile - there...
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  • Stayed April 2014, traveled on business
    • Value
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Helpful?
Thank graemerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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Chicago
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 30, 2014

Room was OK; nothing outstanding but clean and large enough. Breakfast was good but somewhat limited in choices. Location is a convenient 3 min walk to the Night Market, and there's a convenience store around the corner on the riverfront road. Also, there's an ATM across the street. Being part of the Best Western group gets you points in the US chain program (not affiliated with the Australian group). I don't make too much of the proximity to the Mekong River - you have to cross a busy highway to get to it and in the dry season all you see is a big sandbar.

  • Stayed March 2014, traveled as a couple
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Helpful?
2 Thank bobborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level Contributor
65 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 22, 2014

It was the second time I stayed in this Hotel in the last three years and the hotel has improved. Ideal location near the Mekong river front and the night market, surrounded by lots of dining options. Rooms are large, with a work table (essential for business travelers like me) and electrical points. Clean and well serviced rooms. Breakfast options good and with fresh brewed coffee. Airport pick up and drop service is efficient. Hotel can improve in making staff more helpful - in providing information and guidance. If their english skills are improved, they might be more communicative.
Disappointed that the swimming pool is undergoing renovation (for more than three months now).
Will certainly stay again here.

Room Tip: Choose rooms on the roadside if you would like a view.
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  • Stayed March 2014, traveled on business
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Helpful?
3 Thank shrin54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilavanh S, Manager at Best Western Vientiane Hotel, responded to this review, March 25, 2014
Dear Mr. Shrin54,

Warmest Greetings from BEST WESTERN Vientiane Hotel

Thank you so much for taking the time to review our response on every single comments from our valued customers and we are really appreciate this constructive feedback and we promise to improve the way we are responding to each of the reviews.

I would like to apologies for the swimming pool constructions that look too long, The pool is now officially open just the day after you’ve left. See you in December sir and of course this time with the swimming pool.

Thank you again for taking the time to complete the survey. We appreciate your loyalty tand your time.

Sincerely yours,
Vilavanh Souvannavong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 11, 2014

Best Western

We got off to a disappointing start to this hotel experience when I didn't get a response to my confirmation e mail and request for airline pickup until AFTER we had already stayed at the hotel and checked out! However, when we called from the airport, a driver was dispatched immediately, and we only had to wait about 15 minutes at the airport. Our room was spacious, with a comfortable king bed, soft pillows, luggage storage for 2 bags, a nice desk and a small balcony. The bathroom was nicely appointed with tub and shower. A leaky sink pipe was fixed within 5 minutes of our alerting the desk to the problem. Well done!
We found the breakfast to be quite nice with cereals, yogurts, fruit, good breads and eggs cooked to order. We found numerous restaurants on the same street offering a wide variety of menus. Just around the corner and a few blocks on is The Mix, and the central fountain area, a great spot for drinks and a bit of music. We also loved the location close to the night market and Mekong Riverfront, a really vibrant and interesting place to be at sunset.

The only negatives for us were pretty dim lighting in the room, and the pool being still closed more than a month after the posted completion date for the reconstruction. One of the reasons we selected this hotel was the attractive pool area, so we felt deceived to learn that it was not available. I see another review from the same month we were there, so perhaps the pool was completed just after we left. That would be a lovely add to a very nice hotel.

Room Tip: We had a second floor room overlooking the street. It was plenty quiet and we liked being able to ta...
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  • Stayed February 2014, traveled as a couple
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Helpful?
2 Thank Camera425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2014

I use to stay at this hotel since years. There must be reasons. A bit of nostalgia (why have they renamed the Taipan into an obscure and anonymous 'Vientiane hotel' ?), the location, the large rooms. Rooms are clean, staff friendly. Being part of Best Western brought in renovations, which are ongoing. At least one thing remained: still the slowest lift of Laos.

Breakfast buffet could be more diverse, but at least it is edible (and there are a number of restaurants and bakeries in this or next street for those wishing better). I have not eaten often at the restaurant, there are so many restaurants nearby. The food was ordinary and ok (central European dishes not seen often in international hotels), nothing more, but the prices quite low.

  • Stayed February 2014, traveled on business
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Helpful?
1 Thank Mo16072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico, New York
Level Contributor
88 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 17, 2014

When in Vientiane, Laos consider staying at the Best Western. The hotel is located on a vibrant street in the heart of old Vientiane and only a short walk to the Mekong River and Night Market. Nearby there is a pleasant linear park with a Buddhist Temple. Actually everything is in close proximity to the hotel. The rooms are large and comfortable with all the necessary amenities including a writing desk, TV, and refrigerator. Guests can also enjoy the small fitness center, a pleasant little garden, and the pool has been newly upgraded.
Internet connection and breakfast are complimentary. Even though the streets near the hotel are home to a slew on restaurants the Best Western has an excellent picture menu that includes a wide selection of international choices. Plus, if you select a table by the window you can enjoy great people watching while you dine! The service is excellent with the staff able to arrange tours and help with on-going travel Thailand. The area around the hotel is safe and conducive to walking or biking. Motorbikes are easily available. For more information check www.bestwestern.com and if you are not a member of the customer loyalty sign up to earn points for future stays.

Room Tip: room away from the street may be quieter but regardless noise was not a problem.
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank sanscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 19, 2014

This hotel is in a near perfect location. At the end of this quiet block is the night market along the river. Along the street and near by are numerous restaurants. Most tourist attractions are walking distance. Our hotel room was more than spacious, a large modern bathroom, and perfectly clean. The included breakfast was excellent.

Room Tip: Our room overlooked the street with a balcony, which we liked. Sleep was not disturbed by street noi...
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  • Stayed January 2014, traveled as a couple
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Helpful?
1 Thank FiveTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Vientiane Hotel

Property: Best Western Vientiane Hotel
Address: 2-12 Francois Nginn Street | Mixai Village, Chanthaboury District, Vientiane, Laos
Location: Laos > Vientiane Province > Vientiane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #18 of 93 Hotels in Vientiane
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Vientiane Hotel 3.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Tai Pan Vientiane

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