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“I wouldn't go back” 3 of 5 bubbles
Review of BEST WESTERN Vientiane Hotel

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BEST WESTERN Vientiane Hotel
Ranked #18 of 97 Hotels in Vientiane
Bangkok
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“I wouldn't go back”
3 of 5 bubbles Reviewed November 16, 2012

I stayed in the best western in October for business. I had stayed there before 4-5 years ago and i remembered that the location was very good. I chose it this time because of the location, which continues to be good, but all the rest is not impressive. The rooms are kind of old and dated, there is nothing specially wrong with them, but there is nothing special about them either. The hotel is not dirty but does not come across clean either, there is carpet/mochette in most of the floors and it needs to be changed. The service is average. Very nice people but it is not easy to communicate, so you end up going in circles. The breakfast is also nothing special. I think for the price you pay you can get much more value for money in several other places, either paying a 10-20 USD extra and getting a real nice hotel or paying half of what you pay here and getting a proper / cozy bed and breakfast.

  • Stayed October 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MartaVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
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Germany
Level Contributor
115 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
1 of 5 bubbles Reviewed September 10, 2012

I spent 4 days in this hotel. Yes, this hotel is definately a hidden gem – in case that you once in your lifetime want to experience a really bad hotel.

So if you are like in a hotel:

1. non-working wifi even they state on their website that there is free wifi in all rooms
2. mould in the bathroom
3. ants everywhere (in your bed and bathroom, but also on your computer and mobile, in the kettle, on the mugs and finally in your luggage)
4. a lot of blood stains and other brown (?) stains on pillow and blankets
5. dirty old grey towels with a lot of stains (see pic!)
6. run down reception area, restaurant and lift (see pic!)
7. used dirty old slippers in your room (isn't it disgusting?)
8. not sleeping thanks to unbelievable much noise from the busy street (the balcony door and the windows do not close properly which makes you feel like sleeping on the sidewalk. There are a lots of bars, restaurants on the other side of the street and of course alot of cars and motorbikes). So be prepared: you will definately not be able to sleep in this hotel.
9. to argue with unfriendly and rude manager about the extremely bad condition of the hotel
10. Lizards sharing the room with you (in my case a lizard family living in a hole at the entrance door)
11. having your breakfast at very dark light so that there is no way to read newspaper
12. to listen to depressed loud music at breakfast
13. to prepare instant coffee for breakfast because they don't offer freshly brewed „real“ coffee (see pic!)
14. to have black tea but no green tea (in Asia!)
15. to have cold fried egg for breakfast after having ordered 15 minutes ago
16. to have only fruits and marmelade for breakfast (no ham, no cheese, no yoghurt, no cereales - simply nothing)
17. to stay in a hotel with an old soviet atmosphere and Stalin's charme
18. to be fooled by their advertising „the fitness center is equipped with modern fitness equipments“ - the fitness center is in a dark corner, run down and equipment is old and not working (see pic!)
19. to be in the fitness center with hotel's staff sleeping on the benches
20. to be offered to move from a booked deluxe room to a cheaper standard room without getting a refund
21. sticky dirty brown and disgusting shower curtains (see pic!)
22. to be at the pool and not getting a towel for the sunbed even you ask for
23. to be insulted by the front desk staff while you complan about not existing wifi
24. to risk your life on the way to the pool because you have to use the fire exit stairs
25. to walk to another hotel for getting a citymap because the one offered by your hotel is an unreadable black-white copy of a copy of a copy of a copy... without street names on it!
26. to stay in a not clean room with dated old and dammaged furnitures (see pic!)
27. to go to a gym without towels being provided there
28. to pay higher rates for a deluxe room and to end up at the noisy street side without getting to sleep
29. to pay higher rates for a deluxe room with a balcony but there are no chairs and no table on the balcony – only the noisy aircondition
30. other person's black long hairs in your bathroom
31. to be fooled, cheated and not be taken seriously as a guest of a hotel and if you appreciate that there is absolutely no attention paid to hotel guests...

then this hotel is a real find!

The only thing that honestly was really good (and reliable) was the free transfer to the airport. All the rest: forget about it!

Three people deserve to be mentioned:
First the Manager of the hotel. I never got to see her in real because she was never around during my 4 days even the hotel was fully booked and there was a lot of work for her staff. But I had a very unpleasant phone conversation with her. She is unfriendly and seems to manage the hotel from at home. No wonder that her very young and unexperienced crew was overcharged being left alone like this. What a prototype of an hotel manager she is! You will see, she will never react on this review or if she does she will blame me for telling the untruth.

Secondly Mr Tongkham from the front desk. Even being young he should not be that rude and outrageous. I have never experienced such a behaviour in an hotel in Asia. He inspired me writing this review by saying „write a message (I assume he ment 'review') we don't care about it“. If I would be his boss I would ask him to find something different – but not to work in tourism ever again.

The only really competent person was a young trainee working at the front desk. In the most professional way and always with a smile he tried to find solutions to difficulties. Hopefully he will not get spoiled by his colleagues. That amazing guy has a bright future in hotel management. I wish him good luck and hope that he will soon work in a better hotel than the Best Western Vientiane.

  • Stayed September 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank netsrac99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilavanh S, Manager at BEST WESTERN Vientiane Hotel, responded to this review, September 28, 2012
Dear sir,

Thank you for providing a complete quality assessment of our hotel service and amenities which we will improve as soon as possible.

Our hotel has been in operation since 1994 and it has maintained a good reputation since then. Being a member of the Best Western Hotel Group has made us strive to achieve for international standards, including increased security and safety for our guest, something that major hotels do not have in Laos.

It is the first time that we received such a hard complaint. We did our best to move you into new rooms but you were always not satisfied. During your stay the hotel was under renovation and a number of pictures you posted were in the construction buffer areas. The refurbishment is completed now, for example all temporary storage areas are now cleared.

Again thank you for the sincere complaints. We really hope to see you in the future.

Best regards,

Vilavanh Souvannavong(Ms)
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Western
Level Contributor
181 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed September 7, 2012

First the flaws. The bath and shower combination is poorly designed. Water from the shower flows to the back of the bath, from where it then floods the floor. Great care has to be undertaken. Lack of English and inconsistencies in the room manual led to minor inconvenience. Housekeeping was very good. The room was comfortableand large. Featured arm chair and two seater with an ottoman. Balcony was availalble but the air con exhaust made it a short term option. Breakfast was O.K. Staff were all very good, apart from small fault above.

Room Tip: I had the second level of room.
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  • Stayed September 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pearler47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila Phils.
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed September 4, 2012

The hotel reminds me of colonial heritage hotels with its wooden floors and old-style building. What's great about Best Western though is its proximity to a shopping, eating and tourist spots. The staff is great, always w/ a ready smile and a good morning. We walked around the riverside and enjoyed bargaining in the Night Market. There were all types of restaurants in the area from French dining to delicious yet inexpensive street food. You'll be spoiled for choice. You can walk to most of the spots or take a tuk-tuk to COPE, the Wats and tourist spots. We truly enjoyed Vientiane and looked forward to going back to the comforts of Best Western Vientiane.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank esmodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 13, 2012 via mobile

This is a lovely hotel with friendly and helpful staff. The room was large and had excellent wifi, good tv, fridge, etc.

The hotel had good facilities, though the pool was out of service while we were there. Which was part of the reason we booked it. It said it was only closed for a week, so it's sounds like we were unluck.

The hotel is expensive for Loas, but Vietianne is significantly more expensive than other places in Loas, so it wasn't really that bad.

It's in a good location near the night market, river and many restaurants.

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mruddy1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed August 12, 2012

Stayed in here for 2 nights, was expensive but needed a nice room after a few weeks in average places. Hotel room was bright spacious and had excellent air con. Lovely TV and excellent in room wifi. Location was excellent just by the river. Nice touch we where delivered a basket of fruit during the day. Only fault was booked this hotel as it had a pool and on arrival we where advised the pool was closed for repair work for a week, I thought this was very bad that we where not notified when we booked, we only booked on the day of arrival

Stayed July 2012, traveled with friends
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 11, 2012

Nothing was really outstanding about the hotel. It has a good location, but Vientiane is very small so that should not be a deciding factor. Most things were adequate (the room is a good size, the parquet floor is much better than carpet, the bathroom is spacious, it is nice to have a safe in the room), some things can be tolerated if you make leeway for them (the ubiquitous ants in the bathroom, the noisy old aircon that isn't really up to the job of knocking out the heavy musty-ish feeling of the air but does an okay job of cooling, the old couch that you wouldn't actually want to sit on for any length of time, the curtains that, when you open them, have the oily feeling of rarely-cleaned fabric, the shaky but well-meaning English at reception), but what really disappointed me was the poor quality of the mattress which made for an uncomfortable sleep. The beds aren't the worst I've come across and if you're not sensitive you should have no problem, but for the price this hotel charges relative to others in the city, I expected more comfort. Overall, the hotel is adequate but somewhat overpriced.

Room Tip: Get a room facing the street as the back ones have a terrible view.
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  • Stayed August 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tivah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Vientiane Hotel

Property: BEST WESTERN Vientiane Hotel
Address: 2-12 Francois Nginn Street, Mixai Village | Chanthaboury District, Vientiane, Laos
Location: Laos > Vientiane Province > Vientiane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #18 of 97 Hotels in Vientiane
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Vientiane Hotel 3.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Tai Pan Vientiane

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