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“Great location! Wonderful Staff!”

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Ibis Vientiane Nam Phu Hotel
Ranked #7 of 93 Hotels in Vientiane
Certificate of Excellence
Danbury, Connecticut
Level 6 Contributor
98 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Great location! Wonderful Staff!”
Reviewed August 23, 2014

Hotel prices have been rising in Vientiane over there years with a number of new boutique places which can be quite charming for a night or two stay, but for my six days I found the Ibis offered an excellent value. The price was perfect, in the $50 US per night range.

Everything was very clean.

Staff were friendly and helpful. They spoke excellent English if that is a concern for you.
location is very close to the Ibis fountain which does offer live music at nights, you can hear it from the rooms. Its not that loud but if you are sensitive to noise you might not like it.

However this means you can walk to the local nightlife as well as many nearby attractions including both the morning market and night market.

If you prefer not to eat at the restaurant for breakfast, the Scandinavian Bakery is nearby and serves breakfast after 10 for late risers.

Room Tip: If you want a quieter room, ask for one not on the fountain side.
See more room tips
  • Stayed August 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank spinkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie S, General Manager at Ibis Vientiane Nam Phu Hotel, responded to this review, September 6, 2014
Dear member of TripAdvisor

Thank you for your warm comments on our staffs. I am very proud of having our young team. They don’t have much experience of working for the hotel industry and many of them it is first job to work. My young team is very enthusiastic to assist our guests with hospitality mind and keen in speaking English. They are still learning every day because everything is new to them including handling new generation of IT software.
I also proud of our Housekeeping team. They don’t speak English much (often able to understand) but physically working hard. My Housekeeping team love to get guests’ comments and review on the cleanliness standard.

Our ideal location offers a lot of options to our guests for both business and leisure. It is not easy to get taxies and tuk tuk in Vientiane because they are not driving the town if no passenger on board but waiting for passengers at their gathering point. For us, tuk tuk gathering point is just next to us and taxies will be arriving within 5 minutes on call. But most of entertainment shops and restaurants are within walking distance.

All of us wishing you very best regards,

Sincerely yours

Suzie Shioyama
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2014

The room are very clean and comfortable bed :P,staff are friendly, good location, easy access to many local restaurants, pub and cafes, walking distance to Mekong river and night market, highly recommended.

  • Stayed August 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Emilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie S, General Manager at Ibis Vientiane Nam Phu Hotel, responded to this review, September 6, 2014
Dear Member of TripAdvisor

Thank you for sharing your thoughts on your recent stay with us at the Ibis Vientiane Nam Phu. We are very happy to know that you have enjoyed your stay as well as our great location in the heart of Vientiane.

We are concerned with the satisfaction of our guests and your feedback is of great value to us. Your kind words have been passed on to our teams and particularly to Housekeeping team who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Suzie Shioyama
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2014

Stayed at the ibis for almost two weeks . No major complaints . The hotel was immaculately clean . Food superb . Staff always helpful . A special mention to 'ni nee' , her English is superb , always helpful with a smile on her face , my favourite , I will miss her !

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wiganstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie S, General Manager at Ibis Vientiane Nam Phu Hotel, responded to this review, August 4, 2014
Dear Member of TripAdvisor

I wish to thank you for your kind review posted on the TripAdvisor. Ms Ni Ni is very proud of reading your comments, as several customer also mentioned her name as friendly and helpful employee. She is cute with her charming smile isn’t it. We are very fortunate having employee like her.

Thank you very much for your 2 weeks stay. May I end by saying that it was a pleasure to serve you at Ibis Vientiane Nam Phu and all of us wish to welcoming you again in the future.

With best regards,

Suzie Shioyama
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pitrevie
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 28, 2014

The Ibis met all expectations. The rooms are compact but very clean with a nice bathroom and good shower facilities. Room was cleaned promptly every day, coffee making facilities in the room a good size TV screen and wifi was very good throughout the hotel. Breakfast was very good with a good choice to suit local and international tastes. The staff were excellent, very friendly and very helpful. The location is also good easy access to many local restaurants and cafes and a short walk from the river. I would have no hesitation booking this hotel again for future visits.

Room Tip: I was on the 4th floor at the front and noise disturbance was minimal.
See more room tips
  • Stayed July 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pitrevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie S, General Manager at Ibis Vientiane Nam Phu Hotel, responded to this review, August 4, 2014
Dear Member of TripAdvisor

I appreciated your review and comments on your recent stay at Ibis Vientiane Nam Phu.
I was happy to learn that you have enjoyed our breakfast. Your kind words have been passed on to our team, in particular to our Chef who is putting his efforts in breakfast. We have a fantastic Chef and his dedicated team and they are happy making our own house products such as jam, marmalade, yogurt etc. I am sure your feedbacks will certainly motivate our team all to keep up the good works, thank you.

On behalf of the hotel team, we wish to welcome you back in the near future.

With kind regards,

Suzie Shioyama
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 26, 2014

Top notch location, spotless room with the best water pressure in shower we experienced in all of Indochina. Yes it's a chain, and the rooms were on the smaller size from other in the region. But really, who cares? You don't come to a city like Vientiane to sit in your room. The staff was super friendly and hotel is a short stroll to all worth seeing in this charming city. Enjoy.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julestoyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie S, General Manager at Ibis Vientiane Nam Phu Hotel, responded to this review, August 4, 2014
Dear TripAdvisor member

I was delighted to read your comments on particularly “Best Water Pressure in Shower” as I felt like receiving an award on our efforts. Before the opening of our Ibis, we have surveyed Vientiane hotels as well as apartments and noticed very weak water pressure at many places. I believe people satisfied with conventional way but we wanted to challenge. Together with the project company, we tested several times by opened all guest rooms faucet and shower at same time and see if water pressure is getting weak at some rooms. I can confirm that even if our guests take shower at same time at every room, our powerful turbo shower can provide plentiful water from the roof top water tanks. Also hot water temperature is high enough at everywhere for everyone’s comfort.

At Ibis, we estimate our guests spend less than 12 hours in their room as you mentioned. In the room what they do and where our guests spend most of time; sleep 7 to 8 hours (“Sweet Bed by Ibis” to offer comfortable sleep), maybe take shower 2 or 3 times (powerful pressure), contact with friends and colleagues (sufficient Wi-Fi speed), and may watch the television before going to sleep (68 channels).
Our guests go out for business, meeting, sightseeing, meal and entertainment almost whole day. I believe many guests enjoyed our convenient location for all kind of purposes.

Thank you very much for your sharing your experiences, and we hope your next visit will be as pleasant as previous one.

With warmest regards,

Suzie Shioyama
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 10, 2014 via mobile

The Ibis hotels of the Accord chain are worldwide famous for providing basic modern accommodation at affordable prices, and the Ibis Vientiane Nam Phu isn't the exception. Its spotless rooms, central location, free wi-fi internet and staff friendliness, all make this place a reliable option for your stay in the quiet and charming capital of Lao PDR. Yes, there might be nicer places around at similar prices, but if you don't want to take risks, just go for this one.

Stayed July 2014
Helpful?
1 Thank Diogenes39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie S, General Manager at Ibis Vientiane Nam Phu Hotel, responded to this review, July 14, 2014
Dear member of TripAdvisor

Thank you very much for your favorable comments and review.

As you mentioned, IBIS brand is renowned for affordable prices with reliable services. There are 4,000 Ibis hotels in the world and easy to find your home away from home. Ibis is 3 star international hotel without unnecessary frills but we concentrate the qualities of essential items.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again in the near future to the Ibis Vientiane Nam Phu.

Yours sincerely,

Suzie SHIOYAMA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Vientiane Nam Phu Hotel

Property: Ibis Vientiane Nam Phu Hotel
Address: Namphu Square, Setthathirath Road | Chanthabury District, Vientiane 0100, Laos
Phone Number:
Location: Laos > Vientiane Province > Vientiane
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 93 Hotels in Vientiane
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Vientiane Nam Phu Hotel 3*
Number of rooms: 64
Reservation Options:
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