It was a nice hotel when it was new but it has seen better days. It is badly in need of refurbishing if not serious renovating. It is too pricey for its sad condition. There are better hotels at the same price. Sad because it was a good hotel
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Lao Plaza has very good location in middle of Vientiane. Public areas and restaurants are ok. Breakfast selection is good, but rooms are too old. I was there first time about ten years ago and seems that they have not done anything to improve rooms. Also 100 000 kip (12,5USD) for internet connection is rip off. If I compare quality for cost then Vientiane definitely has better choices.
Face-lift will not be such a bad idea for Lao Plaza. For the rate they charged me with, I would expect a newer - hotel with a fresher look. The room and bathroom was clean, but I would say that their almost-edwardian furniture was not neatly preserved enough to be called vintage, and they might as well consider replacing them.
It was also too bad that I had to pay LAK100.000 per day (equivalent to USD13) for an unlimited in-room internet access. I would normally expect that a hotel with the size of Lao Plaza would already provide this complimentary as part of their facilities.
The staffs on the other hand were super friendly and helpful, they would know you by names which is one of the superficial hotel values I favor. When I mentioned staffs, I meant all of them - the chauffeur collecting me from airport, front desk agent, housekeeping staff, everyone was friendly. And most of them speak English too, good for me as I then didn't feel lost in translation.
Location wise, the hotel was great. Arriving Sunday morning in Vientiane while my business meetings didn't start until Monday, I took time to wander around the nearby surroundings and found that the hotel was only 15 minutes walking from Mekong river! There is an evening market open everyday by the river, and it was a good spot for souvenir shopping - they sold some pretty cheap good-quality Sinhs (Lao skirt fabric).
Food in the hotel was OK, typical hotel breakfast and menu for room service. But I did try their spicy papaya salad, and finding it quite refreshing (careful, it's hot!).
They have quite a complete gym equipment set despite the small gym area. At least 4 treadmills as far as I remembered.
Just came back after another week in this hotel. We had an event and brought $1000s to this place. My upgraded room was musty, and the bathroom had mold. Many of the staff do not understand English and at breakfast the manager has a poor attitude and blames it on the staff. Smoking all over. Overall poor customer service in this place. looking forward to the new Thai build hotel in the future.
My husband and I stayed in this Hotel for 7 nights in August and found the staff to be extremely helpful, the rooms were spacious and very comfortable, the pool was great, breakfast was the best we had in Laos. Would definitely recommend this hotel to anyone. There is a mini market, atm and a wine shop in close proximity as well as numerous good restaurants.
I booked this hotel for 2 night for work. It is located in the center of Vientiane on its main road and within walking distance of many excellent restaurants. The room was appointed well and clean. There is a bit of staffs didn't understand English well. Breakfast was very good. The pool was under repair and it was noisy, dusty and hot in the cafe. And the drinks are overpriced. Generally not match the fire-star.
