I stayed here for 3 weeks on business and ended up moving to another guesthouse. The rooms are nice, although hard beds. But there's aircon and a nice tv. I never was able to have breakfast because I left earlier than the times and its only a bagette (unfortunately I have Coeliacs) so I had to always eat out for breakfast. Its a nice central location, walking distance everywhere. BUT my problems were; the wifi. Several times I had to request them to restart it because it was just cutting out and it was met with a laugh and ok then. The staff are really nice but seem more interested in playing and listening to music than attending to the guests. And when the rooms are cleaned, sometimes its not completed properly, like toilet paper is not there. My other problem was the rooms have no windows. Its alot of money for a place with no windows and I wasnt quite aware of that before arriving. I didnt book any tours through them, due to already seeing most of Lao on a previous trip, but there are alot of bad reviews from what I have seen,
I think that its a nice place but there is alot of room for improvements. I felt very safe here during my stay but seemed to always be going out just to get some air and sunshine. Personally, I think there are better guesthouses in the area and better value for money too

I articulated very well to the staff that I was booking in for the first night, leaving on the second, and coming back on the third and forth night as I would stay at a national park on the second night. Goodness, common sense DID NOT prevail for them not to charge me for the night I didn't stay there. They charged me for 4 nights even though I stayed for 3. They complained to me that I didn't make it clear when I did. In any case, they acted in a VERY UNDERHANDED way - they didn't care about the reality of the situation, for they only ACTED FIRST AND FOREMOST, to rake in as much money as they could possible from their customer. They did not listen to their customer carefully it's worse than talking to a brick wall, that's what frustrates.

Apart from that, they DO OVERCHARGE for the quality of room they have and do not state clearly anywhere that you could be staying in a WINDOWLESS room. Another UNDERHANDED tactic highlighted here. Quoting prices as high as 53USD for a room without a window and feigning value-for-money by bringing it down by half on the website, REALLY DOES NOT IMPRESS. For only a few steps away, good quality hotels quoting reasonable prices do exist. So show a bit of honesty and humility here!

If they continue this way, I will never recommend this hotel.