I actually decided to come 2 days earlier than I had made my reservations for. The front desk staff was very accommodating. They asked how much I had paid for the room and gave it to me at the same price.
From there on, the service was pretty standard. The rooms were comfortable. I had a room on the 4th floor facing the Mekong. A little noisy, but none more so than many places I stay at in SE Asia. But the nice thing about Vientiane is that after 11pm everything slows way down...By midnight it is pretty dead.
The hotel location is great ! Across from the night market, the Mekong, many restaurants to choose from. I would stay here again.
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