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“Servey on Park Inn hotel in Astana”

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Park Inn by Radisson Hotel Astana
Ranked #5 of 54 Hotels in Astana
Certificate of Excellence
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Servey on Park Inn hotel in Astana”
4 of 5 bubbles Reviewed July 20, 2014

The hotel has good location on right side of the river of Astana sity. It is very close to Raddison hotel to those who want to get access to additional restorants. This hotel charges reasonal prices it is very critical in Astana where pricesw are unresonable high on most of the services. This hotel has many different conference rooms which allows to conduct different kind of the business meetings. It also has good cousine for reasonal prices. It has good level of security so I could feel myselve protected. It has good laundry for reasonable price. I did not use the gym service but I heard that it is good.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Askarumurzakov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, General Manager at Park Inn by Radisson Hotel Astana, responded to this review, July 24, 2014
Dear Mr. Umurzakov

Firstly, let me say thank you for taking time to write this review. We are really appreciate it.

We are very glad to receive such kind of review from our regular guests.
We hope your stay was pleasant and we are looking forward to welcome you again at Park Inn by Radisson Hotel Astana

Best Regards,

Fedor Filimonov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    48
    67
    24
    7
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Ljubljana, Slovenia
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 18, 2014

I was there for business reasons. Room was clean, nice formed (no wardrobe, only open space hangers) and huge bed. Pillows were soft, with no possibilities to change them, but mattress was exquisite! I was surprised that there was no coffee/tea kettle, but every room gets complementary two bottles of water. Bathroom was clean and in working order. In general a very good economic class 4-star hotel, perfectly suited for business people on working trip. Check inn and check out were fast, but they have some problems with calculating no. of nights. I arrived at 04:00 and left two days later at 01:00 and paid for tree night, with no possibilities to pay twice half price and one full day, altogether two days. Mind you, I have send them all traveling data 3 weeks in advance. Lobby is small but functional, fitness is a right choice for my type of traveling. Price was little bit on a high side, compared with Europe, but for Central Asia is OK. In general a true Park Inn representative.

Room Tip: It is better to take a room from court side, because it is more quiet.
See more room tips
  • Stayed July 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ACO_BSO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, General Manager at Park Inn by Radisson Hotel Astana, responded to this review, July 24, 2014
Dear Guest,

Thank you very much for your review.

On behalf of our entire staff here at the Park Inn by Radisson Hotel Astana we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Best Regards,

Fedor Filimonov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almaty, Kazakhstan
1 review
2 of 5 bubbles Reviewed June 17, 2014

The hotel is declared as a 4-star, but I would put only 3 .....
Level staff leaves much to be desired, kitchen is too (in the morning room brought instant coffee), there are no bathrobes, no mini bar. Horror. This is not a European level.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olessya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, General Manager at Park Inn by Radisson Hotel Astana, responded to this review, June 27, 2014
Dear Olessya,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Park Inn by Radisson Astana we apologize for the concerns you have about your experience at this hotel.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Bathrobes can be delivered upon guest's request, this is standart of our hotel.
In hotel we have some portable frigdes, which can be used as a minibar also. This thing also can be delivered upon request.
All necessary trainings will be provided to the staff


We hope to see you again at Park Inn by Radisson Astana when your travels bring you back to the area!

Best Regards,

Fedor Filimonov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

We used to stay at the Ramada in Astana but have now moved to the Park Inn. It has good sized clean rooms, offers a good breakfast and has a decent (if small) bar area. Theres a gym but its located so far away down a never ending maze of corridors and unmarked steel doors that few people seem to be able to find it!

Overall for a short business trip this is the best choice in Astana for the price.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, General Manager at Park Inn by Radisson Hotel Astana, responded to this review, June 27, 2014
Dear Andrew G

Thank you for taking the time to write a review about your recent stay with us.
We hope that your stay was pleasant and hope to see you again at Park Inn by Radisson Astana when your travels bring you back to the area!

Best Regards,

Fedor Filimonov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
5 of 5 bubbles Reviewed June 9, 2014

Room was clean and comfortable as well as sound-proof. Staffs were kind and communicated well in English. Breakfast was good. It is located in the middle of downtown, so I had little difficulty to walk around the city. Overall, Park Inn was excellent to stay at.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Hyesoo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, Генеральный директор at Park Inn by Radisson Hotel Astana, responded to this review, July 4, 2014
Dear Mr. Hyesoo

We appreciate you taking the time to write a review regarding your recent stay with us.

On behalf of our entire staff we would like to thank you for your business and we hope to see you again when your travels bring you back to Astana city

Best Regards,

Fedor Filimonov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed June 2, 2014

Park Inn Astana is a new hotel in Astana exactly in the line of what you expect from Park Inn around the globe, except the price. it is too expensive for what it is, but it is the cheapest option in Astana anyway. The staff are friendly, breakfast is very good with nice choice, unfortunately considering the time difference it ends too early. The front desk is friendly, but they probably have too much to do, and sometimes they forget to arrange things that have been agreed. bar is nice and the cafe bar on the corner of the hotel is fine too. Rooms are a little warm. The best choice of taxi in Astana is the Eco taxi which is decently priced and can be ordered prior to arrival in Kazakhstan.

Room Tip: Traffic starts early so rooms directed to the main street are noisy if you keep the window open.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, General Manager at Park Inn by Radisson Hotel Astana, responded to this review, June 13, 2014
Dear Tomas V

Thank you for taking the time to write a review about your recent stay with us.
Your comments are very important for us.

On behalf of our staff at the Park Inn by Radisson Astana we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 29, 2014

High disappointment of my stay in Radisson Park inn.. This hotel is extremely expensive for the quality of services offered ! Location is not even incredible, and the taxi services or room service are too expensives. I had to wait 40m under the rain a taxi booked in advance by the hotel, the hotel management did not helped at all to solve this insane situation and did not even offer a compensation for their mistake. At the end, I just feel this hotel as a tourist-trap place where everything is made to make you pay twice the price !

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
1 Thank Adrien D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fedor F, General Manager at Park Inn by Radisson Hotel Astana, responded to this review, March 19, 2015
Dear Guest,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

We are very upset with the unpleasant situation.We hope yo see your again and do something good to smooth unpleasant situation.

On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Best Regards,

Fedor Filimonov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson Hotel Astana

Property: Park Inn by Radisson Hotel Astana
Address: Sary Arka Street 8-A | Intersection of Kenesari St. and Saryarka Blvd., Astana 010000, Kazakhstan
Phone Number:
Location: Kazakhstan > Akmola Province > Astana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 54 Hotels in Astana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Inn by Radisson Hotel Astana 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The new build Park Inn by Radisson Astana enjoys a premium location at the crossing of right and left riversides. Besides 248 comfortable guest rooms, the hotel offers one restaurant, one bar, 11 meeting rooms, and parking spaces. The complex provides easy access to Astana’s new city centre and is in proximity to Astana’s cultural sites, making it an attractive location for travelers. ... more   less 
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