When we arrived the receptionist staff had an indifferent attitude to greet us and check us in. The staff who showed us our room did not mention we had to flick a specific switch for hot water and when we enquiried reception about this they told us it would take 5 - 10 minutes of running the water before it would become hot, however we left the water running for over 20 minutes and it remained barely lukewarm and we had an almost cold shower.
What was most astonishing about the service here is that when we enquiried the night staff member about how much it would cost to go to sihnoukville he called his contacts and laughed with them etc on the phone (obviously they were friends/ regular business contacts) and then told us it would cost $140 one way when we know it should cost approx
$40-$60 max. He was clearly trying to scam us and would get a big fat cut from it. We declined and wanted to go back to our room to rest as it was really late but he was very persistent and wasted almost 20 minutes of our time trying to sell us this ride and called his other contacts insisting that was the market rate. Then, as we walked away towards the lift to go to our room he followed us like people do on the streets trying to sell you things. This is really unorofessional as hotel staff arr supposed to help you not scam their guests! The next day we asked the morning reception staff about the private car to sihnoukville and he charged us $60 which is also the higher end price from what we have read from travellers' reviews.
One night we needed a tuk tuk driver but as it was late and the location was quite secluded there were only two around but neither were manned. The night staff offered to take us by tuk tuk not sure why he had a tuk tuk, anyway we were going to tip him $5 when we got back to the hotel (the rate was $2 -$3 for the 5min ride) as we were in a hurry at the time he dropped us off as we lost something and needed to go find it. I was surprised that he asked for money when we got off the tuk tuk with the hand gesture of rubbing fingers together for "money". We asked how much, he said $3, we didn't have change and have him $5, he paused for a long moment to suggest tipping himself $2 knowing we were in a rush to find our lost belonging. We gave it to him but had he not asked we would have glady tipped him the $5. I was shocked that hotel staff would ask for money like that when it is a service they provide and of course in that specific case, guest should tip for the extra work they are doing for you, and we definitely would have. I would recommend having small change in $1 notes because often tuk tuk drivers including this hotel staff member pretend they don't have change and when it's $1, $2 or $3 they bet on you just saying don't worry about it/ for you/ tip etc.
Another stuff up by the hotel was giving us only one breakfast voucher for one person even though our booking included breakfast for two people. When we brought this to reception staff's attention after trying to have breakfast at the restaurant, they took their time checking and arguing as opposed to just giving us the 2nd bloody breafkast voucher.
The hotel itself is beautifully furnished, modern, clean with two pools and a small gym. The room was spacious, it was actually an apartment as opposed to a hotel room as it had a full kitchen and lounge area.
The location was hidden away near the US embassy and many of our tuk tuk drivers could not find it. It was not as central as we would normally stay.
All in all, for $90 a night compared $40 - $50 alternatives which seemed clean and decent was a big price to pay for the service /
scam we received in return. I would not recommend this place.
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- Also Known As:
- Colonial Mansion - Serviced Apartment Hotel Phnom Penh