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“It's not a Palace”
Review of Asia Palace Hotel

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Asia Palace Hotel
Ranked #225 of 278 Hotels in Phnom Penh
Reviewed November 13, 2008

The Asia Palace Hotel was advertised as a 3 star hotel. We have stayed in many 3 star hotels in a number of countries (including SE Asia), and this hotel was significantly below the standard of all those other hotels.

The airconditioning did not work in our room. After drawing this to the staff's attention, they were unable to make it work. We were moved to a second room where the airconditiong took 2 hours to drop from 28 to 22 degrees. After 2 hours one small bag containing biscuits became infested with ants, which were swarming from the wall across the room to the bag. The hot water was barely lukewarm. Neither bedside light worked. The carpet in both rooms and the hallways was dirty and stained.

A "western breakfast" was advertised. "Western" comprised toast and Lipton Tea only. We love Asian food, but not for breakfast. All other SE Asian hotels we've stayed in also offered cereal, fruit, eggs and/or bacon.

We were booked for 3 nights, but only stayed one - and that only because it was late when we checked in.

Stayed: November 2008
2  Thank Kezgorez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 19, 2008

A friend had recommended that I stay at this hotel, because she said what you pay for far exceeds anyones expectations. So off I went!

I arrived to Asia Palace at around 1am a little tired but excited to be in Cambodia. Being a young woman in her 20s I didn't want to stay somewhere by myself on the first night in a strange country. The idea was to meet an old uni friend and we'd stay in strange places together. Safety in numbers!! I got into the lobby and there were two men waiting to check in customers. I approached the desk and asked to book a room. "Passport" replied the staffman. As I was looking through my bags, I was taking an extra long time to find my passport. I couldn't find it. The man behind the desk was becoming a little agitated (as was I) because I was taking everything out of my bags on putting them on the counter. He repeated "Where is your passport?" I stuttered, "I may have left it in the taxi." Upon hearing this the man behind the desk ordered me to get out. "I can't help you if you don't have a passport. Get out!" I was so shocked and immediately became angry with him. After a bit more panicking and searching I finally did find my passport (hidden in a pocket) but a welcome like that from the hotel staff was not really appreciated. I decided not to take matters further because I was too tired. I would talk to the manager the next day about his shoddy staff. Anyway, I got into my room and the first thing I noticed was how ENORMOUS the room was!! I couldn't believe it. I could do cartwheels in this place. Everything was extremely neat, not a sign of mould in the bathroom. Their bathroom goodies could have done with a bit of a touch up (the moisturiser looked like it had been there for years) but everything was wonderfully kept. My windows were enormous. I had my own balcony. The air con was a fresh welcome and the beds and pillows were great. I had my own safety box and little fridge. The mini bar was a bit expensive for cambodia prices, but I didn't mind seeing as it was next to nothing where I come from. The breakfasts in the mornings are a little shoddy as well. Make sure you get to breakfast early, because you'll find the table covered in sugar ants if you get there too late. Asia Palace could definitely do with some cereals. Heavy meals in the mornings only make me tired and their juice was cordial (ready mixed juice).
When I approached staff the next day, they did everything they could to help me out with whatever problem or question I had. I had wanted to book a ticket to Siem Reap so they booked my bus tickets for me. A pick up was arranged for my friend and I and the staff did a great job! I decided "The Midnight Welcome Party," was probably just a one off thing, but it was a pretty scary wake up call. Don't ever lose your passport in Cambodia cos no one wants to help you out. Asia Palace is pretty close to everything if you're going by remorque/tuk tuk but if you're looking for a quick bite, the only food place you'll find is the Lucky Burger downstairs which closes around 11pm. As my friend and I learnt the Khmer street dining around here left us squeamish. I think every hygiene rule in the book is broken in Cambodia.

  • Stayed: June 2008, traveled with friends
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2  Thank nivfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2008

We stayed in this hotel in December 2007. Located in a central location, this hotel is within walking distance to the city market (an excellent market!) and the Mekong River. The hotel provides two bottles of water and coffee and tea supplies in the room. The reception staff was friendly and attentive. The hotel also has an ATM machine in the building. As well there is an excellent fast food outlet in one corner of the hotel. There are two sets of elevators adding to the convenience. This is a large hotel and it was quite busy when we stayed there.

Our room was quite large, off the courtyard. Therefore we were in a nice quiet area of the hotel. The hotel uses a card key system; that is, every time you leave the room you need to take your card with you. This means that your room is very hot every time you return as the air conditioning is turned off. The breakfast staff was unfriendly and often appeared to be put upon. It was difficult even to get their attention at times. They were too busy either eating themselves, chatting, reading the newspaper or dismissive.

Little things make or break a hotel. We asked the hotel to change a US$1 for local currency. They claimed that they couldn’t. No reason given, just not able to provide this little service.

Apart from this incident and the surly breakfast staff, this was a fine hotel to use while visiting Phnom Penh. This is a very nice city, well worth visiting in our opinion.

  • Stayed: December 2007, traveled as a couple
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2  Thank Canadian079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago
Google Translation

  • Stayed: November 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Myriam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2015 via mobile
Google Translation

Stayed: October 2015, traveled solo
1  Thank moozoo71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2014
Google Translation

  • Stayed: February 2014, traveled with family
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1  Thank Alain T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013
Google Translation

Room Tip: Demander un étage élevé a cause du bruit de la rue
See more room tips
  • Stayed: November 2013, traveled with friends
    • Value
    • Location
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1  Thank LENKStrasbourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Asia Palace Hotel

Address: Monivong Blvd, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Restaurant Airport Transportation
Hotel Style:
Ranked #225 of 278 Hotels in Phnom Penh
Price Range: $32 - $40 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Asia Palace Hotel 3*
Number of rooms: 94
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