I have stayed here 3 times, but no more. The first time was spot-on; room on the upper floor of the new building. Ok, hot water was a problem, but it was a great base for the 3 weeks I was there. The second time they put me in a room quaintly described by the manager when I checked in as 'colonial'. I thought I wouldn't make a fuss ... it was tired, a bit grubby, and the bedroom on the upper level was terribly hot. Being under the roof, the air-conditioning made no difference. So on my third stay I decided to be smart, email ahead and request the room I wanted. The room I booked, the room shown on the web pages. But again I was put in the old building. Hard bed, noisy air con, I won't go on. Complaining got me nowhere, and in the end I checked out early. Sure the pool is great, and the breakfast buffet too, but there are so many similar hotels in Phnom Penh, why put up with this. I suspect they keep the better rooms for tour parties, so independent travellers just get the leftovers.