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“Good ... but value for money?” 4 of 5 bubbles
Review of The Kabiki

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The Kabiki
Ranked #17 of 273 Hotels in Phnom Penh
Certificate of Excellence
australia
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Good ... but value for money?”
4 of 5 bubbles Reviewed January 12, 2014

we enjoyed our stay at kabiki. rooms were large, clean, quiet and well kept. restaurant served good breakfasts and very good meal quality. service was friendly and quick. however, i think the accommodation costs were inflated at nearly US 100 dollars a night. perhaps the good trip advisor reviews have given the hotel carte blanche to charge what they like. i would recommend travellers shop around, particularly if making a prolonged stay in phnom penh - which i also recommend.

Helpful?
Thank queenofpuddings
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kabiki_Owner, Manager at The Kabiki, responded to this review, January 19, 2014
Dear Guest,

Thank you so much for your valuable feedback.

-Our standard Double room (with breakfast included) is 55usd.
-Our biggest family room (that can fit 4 people) is actually 80usd/night !! 20usd/person if you use this room for 4 !
-During the high season (Dec15th-Jan 15th) we increase the rate of the room +15usd/night but all hotel in Phnom Penh increase the room rate during high season.

Let me know if you find a way to sell a room for 4 less than 80usd with continental breakfast + all taxes included and I will be more than happy to sell the rooms cheaper !

Regards
Estelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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816 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 9, 2014 via mobile

We arrived at Kabiki and welcomed with beautiful fresh juices and Asian sweet. The hotel is in quiet area and really safe place, there is security post there so no cars or tuk tuk allowed to enter.The area is great, very shady with trees, fruit trees and flowers.

We stayed here for two nights at ground floor,the room is big and with bung bed in it.Our children were really surprise when they saw it.They loved lid a candle outside and a burner inside the room like they never been doing it before. We would love to stay again for our next visit.

Breakfast is very nice,particularly the fresh bread, fresh passion fruit juice. They are really heavenly delicious.

The staff are very friendly and helpful with their big smile most of the time.A staff at reception was wonderful, helped us with our travel booking to Siem Reap by car.He even gave us a map of Phnom Penh before we asked him.Im sorry we don't remember his name.Thanks for your help.

Stayed December 2013, traveled with family
Helpful?
Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 31, 2013 via mobile

My husband found this hotel as we have a 11 month old and the sister Plantation hotel is not child friendly. They were truly accommodating of my son, setting up a crib. Mosquito nets around beds a must and provided as they are surrounded by gardens. Friendly and helpful staff. Only problem was the one receptionist made a mistake with bus time pick up and nearly missed my bus to Siem Reap!

Stayed December 2013, traveled with family
Helpful?
1 Thank bluemd2be
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed December 30, 2013

Contrary to a lot of the reviews on TripAdvisor, I found my stay at the Kabiki extremely unsatisfactory. For a start, the photos on their website are very carefully taken to portray it in the best possible manner (which you can't really blame them for) but in reality it's quite run-down and desperately in need of a revamp. The pool area is nice enough at a glance but most of the reclining chairs were broken and because of all of the plants and bushes, expect to be regularly attacked by bugs and ants. The plants and bushes give the place a very jungle paradise feeling in theory but in practice all they do is make the place swarm with insects and birds, plus there is a constant stream of leaves, twigs and fruit falling off the trees. In fairness though, the staff do constantly sweep them up but they're fighting a losing battle.

Around the plants and trees it's just dirt rather than grass so the entire venue is very dirty. It's close to impossible not to track dirt and mud everywhere you go - which gets very tiresome, very quickly.

The rooms themselves (we stayed in the upstairs rooms) were small, not particularly clean, the beds were very uncomfortable and there was only the barest amenities. The shower water pressure was extremely poor and the hot water actually ran out before I could have a proper shower each morning - which isn't want you want in a hot country. It's pretty obvious that the rooms are just a converted apartment block so I kind of felt like I was a teenager living in my first seedy studio apartment rather than in a three star hotel.

The wifi wasn't working in the entire back part of the hotel the entire time we were staying there - which was a massive inconvenience - and despite mentioning it numerous occasions and asking that it be fixed, we were told to either sit by the pool and use the wifi or go to an internet cafe. Which just isn't good enough for a four night stay.

Other than the breakfasts, which were small but adequate, we ate only once at the restaurant but neither of us liked the food so we didn't eat there again.

The location of the Kabiki was a big sticking point for me as well. It IS very quiet and it IS very secure/safe but it's also not really close to anything at all. Expect to have to get a tuktuk driver anywhere you want to go and that includes even to a minimart to pick up some sunscreen or something - otherwise you're looking at a good fifteen minute walk to pretty much anything.

Really the only nice thing I have to say about the Kabiki was that the staff were lovely and they were doing a great job.

In short - the Kabiki either needs to lower it's price and star rating OR it needs to put a bit of effort into properly revamping the entire venue - including fixing all the broken seats, planting grass so that there's not mud everywhere, retiling the entire outside area to replace broken, crack and/or slippery tiles, get rid of all the cats (there was about ten of the damn things so if you're not into cats like me then you'll really hate that), fix up all of the bed rooms, provide more comfortable bedding, get proper hot water supply and pressure and fix the wifi.

I wouldn't recommend the Kabiki to anyone staying in Phnom Penh and neither would I stay there myself again next time I visit. There's far better places for the same or cheaper price that are closer and cleaner.

Room Tip: The downstairs rooms looked a lot better than the upstairs rooms.
See more room tips
  • Stayed December 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Neko S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kabiki_Owner, General Manager at The Kabiki, responded to this review, January 5, 2014
Dear Guest,

Thank you so much for you revue and make sure that we will take your advice and put cement everywhere at Kabiki to avoid any kind of intrusion of ants and birds in the future !

We will also get rid of the cats (who are all vaccinated and anti parasited) to make sure we have mousses instead (more pleasant company for sure) !

You may have noticed that we have beautiful and numerous trees at Kabiki that provides shadow ! Shadow don’t allow grass to grow properly unfortunately !

All the rooms on the first floor were built 3 years ago and the size of a standard room is 20 square meter which is a fair size.

You said there was only the barest amenities : We provide Soap, shampoo and shower gel, and toothbrush and toothpaste on demand ! We also provide complementary fruit plate on arrival !

The main server in Hong Kong was non functioning for few days and we had some internet issue, I truly apologize about that !

The breakfast that you described as “small” is as follow : fresh passion juice, tea/coffee, walnut bread, normal bread, eggs , ham/bacon, muesli and homemade yogurt, homemade pineapple jam and butter !

You also mentioned that the Kabiki is “not really close to anything at all” !! What a surprise to read this. The Kabiki is located in the center of Phnom Penh, 500 meters to street 240, 5 minutes walk from Royal Palace and National Museum, 10 minutes walk from the river side !

I don’t think your revue is a true reflexion of the Kabiki, his lush garden and excellent location and service.

Best regards
Estelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

We stayed here for our first 3 nights in cambodia. After nearly 24 hours of travelling we were taken to a wonderful upstairs room, together with petals spread over our bed (it was our honeymoon). The room was very large with big comfy beds. The Breakfast was fab with home made bread and a choice of eggs etc

It really was a haven in the middle of a hectic city, with a lovely pool where we relaxed after sightseeing all day, I can not recommend this hotel enough. 10/10!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 22, 2013

The Kabiki was a great hotel to spend a couple of nights. Very quiet location right near the Prime Ministers residence which means security is high (guard posts are at each end of the lane) and cars aren't allowed to the entry to the hotel. But it's just a short walk from the end of the street and i liked the extra security and safety of the location.

The rooms are on the older side, but still well appointed a spacious enough. Beautiful grounds and a very nice clean pool make for a relaxing stay. Breakfast was included in the room rate and the small restaurant next to the pool was a nice place for an early morning feed.

The staff were all wonderful and very, very helpful. I needed three nights accommodation and could only stay at the Kabiki for two. The staff helped me book into one of their sisters hotels and even arranged for my luggage to be transferred for me while i was out doing some sightseeing. They even helped me book my travel from Phnom Penh to Siem Reap via coach and looked after all of the booking details.

The staff were an absolute at the Kabiki and i wouldn't hesitate in staying there again.

  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 21, 2013

Cambodia’s The Kabiki hotel is a must when visiting the country. It’s a traveler’s paradise because of its peaceful nature. The rooms were divine, especially the transparent cloth that embraced the ceiling of the beds. I was checked into the deluxe double room with its own terrace because I wanted to relax while lighting cigs and finishing up with work, but all I could do was escape from my hometown job and concentrate of the majestic view that was outside my terrace. The pool was also nice. It’s the best resort in the middle of the city. The food is very affordable with a friendly staff. They served breakfast with omelets too. I definitely got my money’s worth. The place is not hard to find and accessible with any mode of transportation.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valerie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kabiki

Property: The Kabiki
Address: 22, Street 264, Phnom Penh 1000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Phnom Penh
#10 Romantic Hotel in Phnom Penh
#11 Luxury Hotel in Phnom Penh
#23 Best Value Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Kabiki 4*
Number of rooms: 18
Official Description (provided by the hotel):
After opening our famous Pavilion boutique hotel, we realised, as people with family ourselves, that Phnom Penh needed a resort that was family orientated and child friendly. The historic colonial house we found on Oknha Peich Street with its 3500m2 of surrounding land was perfect. Caring, friendly staff, lots of nature for children to explore, the Kabiki is a place to relax, take a swim and lounge in the sun between days exploring Phnom Penh and the nearby attractions of the Royal Palace, Wat Botum and the riverside. We planted over 500 native trees, many of which we've placed name tags on so you can identify them yourselves. ... more   less 
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Also Known As:
The Kabiki Hotel Phnom Penh
Kabiki Phnom Penh
Kabiki Hotel Phnom Penh

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