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kathhl3
Washington DC, District of Columbia

Great hospitality. OK rooms.

3.0 of 5 bubblesReviewed Mar 28, 2019
I think the pictures over-promise. I don't know that I'd say this place is 4 star, but it's the only one we stayed in in Phnom Penh so I don't have any others to compare. The upsides to this hotel are the friendly staff, the daily breakfast and the rooftop pool & view. The downside is the rooms - they aren't great. We arrived to find dirty towels and a stain on the bed sheets. The towels the following days smelled a little like mold. We didn't complain because it wasn't a deal breaker, but we did find it disappointing. Other than that, no complaints.
Date of stay: March 2019
Room Tip: Stay on the higher floors (Goes up to 9)
Trip type: Traveled as a couple
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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4 - 9 of 257 reviews
Reviewed March 24, 2019 via mobile

The room is fine, but amenities old, towels, bed sheets, pillow very good old. The entrance cannot big car go inside due the road is small. The staff is fine, breakfast OK, pool is good it on the top with cocktail and bar.
The price is acceptable.

Date of stay: March 2019
Trip type: Traveled on business
Thank Phillip443
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 3, 2019 via mobile

We stayed here for about 5 days. The rooms are very spacious and the showers nice and hot!

The breakfast is a buffet style and very good.

The roof top bar and pool had fantastic views over Phnom Penh and although to get to the “tourist attractions” you needed a Tuk Tuk the prices were very reasonable.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank stepv920215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 12, 2019 via mobile

Very disappointing nothing like the pictures and location poor. Rooms reasonable but the main attraction is the sky bar and pool. Which is run down and nothing like the photos provided by the hotel on various booking apps etc.

Date of stay: February 2019
Trip type: Traveled solo
1  Thank etlphms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded February 20, 2019

Dear etlphms,

Warmest greetings from Diamond Palace resort

We would like to thank you so much for choosing our hotel for your recent stay in Phnom Penh.

We also would like to thank you for your time to take a moment to share your experience and your suggestion here on TripAdvisor. Your review is most valuable to addition our commitment. All your concerning already past to our top management

Hope to serve you again !
Thanks,
Best Regards
Jesaw,Chan

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 28, 2019

The name is certainly misleading, started off badly when our pick up did not arrive at bus station to pick us up, when he did arrive a Tuk Tuk to take 4 people with luggage, and no means to secure luggage, meant my son spent the trip holding our cases onto the plate.

The hotel is located off the main road down an alley, and quite a modern looking hotel but the family room was poorly laid out, the TV was in front of the single beds not the King, so if you had young children it was not very practical, and it did have a Sky Bar, the pool just fitted on the roof, so you needed to walk on the edge to get past the deck chairs.

Breakfast was supplied on the first floor, but was not open for other meals, you could have in your room (sitting on your bed) or up in the Sky Bar, not really kid friendly. Breakfast was mediocre at best.

Should have realised from the name this was not really a family friendly hotel, I think they moved the lounge area out to add the 2 single beds.

Would not recommend for families, more a singles and couples hotel.

Room tip: The views were not much in any direction, possibly better on higher floors but nearer to the noise of the skybar
Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Ian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded February 18, 2019


Dear IWB0862,

Greetings from Diamond Palace Resort & Sky Bar

We would like to extremely thank you for choosing our Diamond Palace Resort & Sky Bar hotel for your recent stay in Phnom Penh.It was our pleasure to provide best services and comfortable stay to our guests, This is our prime focus and commitment. Please inform you that We has been created Family room to welcome family travelers. Regarding your concern about pick up from bus station.As normally. we arrange one tuk tuk to pick up from station only. However, if you have more luggage to pick up you have to mention to us clearly when you do request to us or email us for pick up arrangement.
One more, Let us explain to you why we not open restaurant on the first floor to sale meals ( dinner or lunch) ?. Because we already did survey 95% of our guests stay here. they like drinks or meal on the Sky Bar with fresh air and city view. Anyway, We been talked other your concerned to our top management. thanks again! for your review us TripAdvisor.

looking forward to welcoming you soon

Thanks
Jesaw,Chan

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 30, 2018 via mobile

I booked this hotel before arriving in PP for a 3 night stay.
I was there to pick up a friend to go to Koh Rong.
After returning, I booked here again. Simply because it offers such great value for money.
I love their approach. Professional and well organized, without being overly “worried/caring”.
Nice and very clean and spacious room.
Pic is from sky pool and bar: quiet relaxing with great view.

Date of stay: September 2018
Trip type: Traveled solo
Thank tommmaat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded December 13, 2018

Dear TomMandeville,

Warmest greetings from Diamond Palace Resort & Sky Bar

We would like to extremely thank you for choosing our hotel for your recent stay in Phnom Penh.It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment.In other hand, We’d be grateful for you would review us on TripAdvisor. We are highly delight that you had enjoyed with our services performance and met your expectation with our full facilities.

Thanks again, and we hope you'll choose our Diamond Palace Resort & SKy Bar Hotel the next time you're in Phnom Penh.

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