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Nicky W

Disappointed

1.0 of 5 bubblesReviewed Sep 5, 2018via mobile
We arrived to find the hotel under reservation, the sky bar definitely doesnt oooo like the photos. We arrived ordered a drink and some over priced food took one mouthful and decided we cant stay at the place not eat the food. The reception was very good and only charged us 1 night even though we stayed 1 hour. Highly disappointed the place doesn't look like the photos at all.
Date of stay: September 2018
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, Manager at Diamond Palace Resort and Sky Bar, responded to this review
Responded Sep 12, 2018
Dear Nicky W,

Warmest greetings from Diamond Palace Resort & Sky Bar, Phnom Penh,Cambodia

Thank you so much for sharing with us your experiences here on TripAdvisor. We do apologize for your stay with us was not met your expectation. As you seen, our swimming pool & sky Bar on top floor have to renovate to make more nicer will finish the end of September this month. But our guest able enjoyed with swimming pool as normal from 10.30am to 10.00pm every day.

We write to seeking understand from all of our guests who stay with us. Once again! Our receptionist staffs was well trained in hospitality services,

Other thing,Please inform you that our policy if our room available we will allow guests to check out late until 2:00pm without charge.This policy we already applied to a thousands guests from Diamond Palace Resort. That why no reason we have to full charge just 1 hour late if your request to us. All problems might be fix it if you willing to fix.
Thanks,
Best Regards
Jesaw,Chan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 24, 2018 via mobile

Had a night on the town in Phnom Penh. We wanted to hit up some of the rooftop bars and have a great time.

Although the view was great, the Sky Bar was a major disappointment. Ordered a manhattan and I dont really know what they gave me, it was almost a full glass of orange juice. Couldn’t drink it. So I asked them for a beer instead. They brought me back a hot bottle of beer. I gracefully declined. Asked for the check they charged me for the Manhattan ($8 mind you which is super expensive and cambodia) and the bottle of beer they never opened. I had them take off the beer and paid for the drink and left.

The view is super nice but the service and drinks were terrible, go to Eclipse which is a block away. They had much better drinks, service and music. Really enjoyed that rooftop bar much better.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank Pablo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded August 5, 2018

Dear pablobonelli,

Warmest greetings from Diamond Palace Resort & Sky Bar

We were not found your name to stay in our hotel. We also don't know what is Manhattan as you mention above! we never sale kind of this drink also in our sky Bar.
i assume that what is your comment is not our place or confusion to choose a wrong place to comment.We ask your a favor to remove this review from our page as request.

Thanks,

Best Regards
Jesaw,Chan

personal Assistant : gm@diamondpalaceresort.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 3, 2018 via mobile

The hotel is very clean. Good location, a bit out of the busy center but nearby places of interest by tuk tuk. There are many good restaurants in the streets around that you can do by foot!
We had to leave the hotel 2 nights earlier and the friendly receptionist refund us for one night! Also we had a free upgrade for bigger room!
Breakfast buffet is basic. Rooftop swimming pool is nice after visiting to refresh.

Date of stay: July 2018
Trip type: Traveled with family
Thank Diane-Mieke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded July 3, 2018

Dear Diane-Mieke,

Warmest greetings from Diamond Palace Resort & Sky Bar

On behalf of our management team, I would like to take this opportunity to thanks to you for taking your valued time to review us and sharing experiences on TripAdvisor. Yes ! absolutely. We always do upgrade room is subject room availability.However, We thank you for kindly review about staffs & services performance.

looking forward to welcoming you soon

Thanks,

Best Regards

Chan Sothun



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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 2, 2018

when you just come in, this is kind of cool but all coming down as the reception is smaller than a closet...then you check in in the room, more than basic, a very bad lighting , just one hanger for 4 nights, no hand soap, nothing to put your suitcase, some reception staff with attitude, a so terrible breakfast, with toilet paper as napkin, staff not willing to serve you and the worst was the restaurant in the 10th floor as the only staff almost slept when i came...please please, 1 star is even better in many other countries...dont go there

Date of stay: June 2018
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank frederic c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded July 3, 2018

Dear frederic,

Warmest greetings from Diamond Palace Resort & Sky Bar.

Let me explain you that to save environment the hotel use LED lighting to control brightly light.

Additional requested: All guests be able request soap or hangers extra if need. Please refer to friendly receptionist. they will bring it to you immediately. Actually, We have soap and hangers to refile in guest room if any request from guests. One thing. Please inform you that our staff was well trained in hospitality. they are absolutely knew every well to serve guests or guests need. We received trusts of our services and good prices. Please Please try open your mind and stay in peace. everywhere you go and everywhere you stay always happiness. However, still pass your concern to our top management. Once again ! thank you so much for comment us on
TripAdvisor about services performance.

Thanks,

Best Regards

Jesaw Chan

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 8, 2018 via mobile

I love this resort. ❤️😍 it was amazing for there breakfast ❤️❤️🍉🍎🥓🧀🥖🍔🥪🥐🍞🍜🥗🍲🍙🥛☕️🍹🥃🍽 it was so so good + a good room, which I didn’t expect from the prices that we paid for 😍😘 will stay there again if I go to phnompenh ❤️🇰🇭

Date of stay: June 2018
Thank chhormkanha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded June 10, 2018

Dear Chhorm K,

Warmest greetings from Diamond Palace Resort & Sky Bar

Thank you for rating us and sharing your experience to other guests on TripAdvisor. It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment.

Thank you again! We’d be grateful for you would review us on TripAdvisor about our services facilities,staffs performance.

Looking forward to welcoming back you soon

Thanks,

Best Regards

Chan Sothun

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 7, 2018

Diamond Palace Resort and Sky Bar is a simple hotel in the middle of the city. The location is good, though its easy to mill the lane where the hotel is located. The main attractions are under 15 minutes distance from the hotel. The hotel is multi storeyed acnd the rooms are very comfortable and compact. The hotel reception is lean, but the pool at the root top is amazing. It gives a very good view of the entire city along with a bar present at the terrace. Good for a short stay with family and friends

Date of stay: May 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank ChristianChandran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded June 10, 2018

Dear CHRISTIAN C,

Warmest greetings from Diamond Palace Resort & Sky Bar

Thank you for rating us and sharing your experience to other guests on TripAdvisor. It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment.

Thank you again! We’d be grateful for you would review us on TripAdvisor about our services facilities,staffs performance.

Looking forward to welcoming back you soon

Thanks,

Best Regards

Chan Sothun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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