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“Disappointing service”
Review of Royal Guest House

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Royal Guest House
Ranked #195 of 281 Hotels in Phnom Penh
Reviewed August 15, 2010

We had a small double room, with fan and attached hot water shower and toilet, but no external window, for $8 per night. There was no way of adequately airing the room which got quite damp and stuffy over the course of a day or two.
The service in the restaurant was fairly poor – it took the staff a very long time to prepare our food, not all items were remembered and the staff didn’t always understand what we wanted to order despite the fact that we were pointing to the items in the English menu.
Whilst we were there I witnessed another couple struggling, politely to get the manageress to take an interest in the fact that some cash had gone missing from their room. I was not impressed with her attitude (although note that I do not know how or whether this incident was resolved).
I would not recommend this guest house, and indeed when we returned to Phnom Penh after a week or so in Siem Reap, we opted to stay elsewhere (the Sunday Guest House – not such a good location, but in my opinion a much better budget choice!)

  • Stayed: July 2010, traveled as a couple
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1  Thank EmmaM2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 - 132 of 180 reviews

Reviewed August 13, 2010

We were there for 3 nights, the room was big, but the cockroach too. The price for the size of the room was fine, but then they were constantly trying to rip us off. They charged us 9 $ for the bus to Siem Reap, the real price booked by friends in another place was 4 $. Don't buy any tickets from them. Be also careful with the use of the internet, they will try to overcharge you. Staff was nice, the breakfast was good but expensive.

  • Stayed: August 2010, traveled as a couple
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1  Thank yhonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2009

i am a regular customer of Royal Guest House. I was feeling warm while i was staying there like home sweet home. The owner and stafffs are friendly and very helpful especially i got a big aircon room with three beds with satelitte TV for just US$15 a night. i and my family stayed there for a week and we also got a special discount as well.
They clean my room everyday with new towels and new sheets. They also have free movie show down stair at the cafe bar every afternoon. we really enjoyed the coffee was so great and the food is very delicious with reasonable price. The most important thing is location. It's closed to the national museum, royal palace, central market and river side. I strongly recommend this guest house as it's my favorite. I will go back and stay there again in April 2010 and hopefully they keep that room for me and my family. I've aready booked it cos they are always full.

  • Stayed: September 2009, traveled with family
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1  Thank BrisbaneJustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2009

Separate room from the main building, quite high price (10$/night, next night 8$) for a room with fan, tivi and bathroom. Internet is charged, didn't use cafe bar.

Stayed: October 2009, traveled solo
Thank Kien77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2009

I`ve just read some reviews about this place, which was the worst place I have EVER stayed in my life!! Not only because it was noisy, dirty rooms and bedsheets, smelly, the staff was just terrible and not friendly at all, rooms full of bugs, and huge rats running around your feet while you're having a (warm) beer on the tables by the sidewalk. The worst part was the ridiculous scam to keep our passports for 4 days, in order to get us visas to Vietnam, lying about some vietnamese holiday or something, just to keep us paying there for 3 nights longer than we wanted. Afterwards we found out these visas are given in only one day...And that this guesthouse does this kind of scams everyday... And when we went to complain, the woman at the guesthouse was really arrogant, as if she had the reason... And we couldn't be too rude (and that was really hard!), or even leave the place, because after all she still had our passports, and we knew we could not trust her...So we ended up having a very bad experience in Phnon penh, and mostly because of this stupid guesthouse, so if you know what is good for you, and you don't like to suffer, stay away from this place!! The guys from Lonely Planet should change their comments about this horrible guesthouse urgently, otherwise more and more travellers are going to suffer the same way! AVOID THIS PLACE!!!!!!!!

  • Stayed: February 2009, traveled with friends
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Thank YoussefBudecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2009

I just read the “They will screw you at this hotel” review and I found out that they are even more creative in ripping you off when arranging Visas for Vietnam. We arrived on a Sunday, and we’ve been told that the following day was a holyday, so they would need at least 2 days to arrange our “express visa”. Despite the following day was a holyday, they insisted in getting our passports on Sunday (and of course the US$ 35 payment).
The next day, we not only found out that it was not a holyday, but we found out that the visa to Vietnam can be issued in a few minutes in the embassy for the same US$ 35. So we asked our passports back. But the arrogant girl in the reception told us that our passports were “already gone to the embassy in Phnom Penh”. So we went to the embassy to check it out and… surprise! Our passports were not there! The lady in the embassy told us that many guesthouses take the passports to Sianukville, where the visa is cheaper, to make more profit on it – and of course to hold you in that awful guesthouse, with dirty and noise rooms.

Stayed: February 2009, traveled with friends
Thank AnairdaBarcelona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2009

We booked this place because we had seen good reviews including in the lonely planet. We had been in south east asia for 3.5 weeks and this was the worst place we stayed. The sheets were disgusting. The sheets had dirt on them and the doona cover had dried blood. By the time we realised it was to late at night to find another place to stay.

  • Stayed: May 2009, traveled as a couple
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Thank livingnowSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Guest House

Address: 154 # 91eo, Street, Phnom Penh 12000, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #195 of 281 Hotels in Phnom Penh
Price Range: $11 - $19 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Royal Guest House 1.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located close by to the riverfront area, Royal Guest House is the perfect place to experience Phnom Penh and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as River Front, Night Market Market, Royal Palace, National Museum, Pub Streets within close reach, visitors to the hotel will just love its location.At Royal Guest House, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including shops, poolside bar, bicycle rental, family room, pets allowed.Experience high quality room facilities, including separate shower and tub, fan, satellite/cable TV, desk, television, to help you recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Royal Guest House. ... more   less 
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Also Known As:
Royal Guesthouse & Cafe Bar Hotel Phnom Penh
Royal Guesthouse And Cafe Bar
Royal Hotel Phnom Penh
Royal Hotel Cafe Bar

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