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“Stay elsewhere”
1 of 5 bubbles Review of Royal Guest House

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Royal Guest House
Ranked #180 of 265 Hotels in Phnom Penh
Portsmouth, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Stay elsewhere”
1 of 5 bubbles Reviewed August 14, 2013

Located a long trek from the centre of Phnom Penh, tuk-tuks couldn't find it with risk of overcharging, owner quite unfriendly, failed to deliver on promises to get washing done in a timescale and lost an item of our clothing in the process, pushy about their travel deals, room basic and opened onto an outside landing where, despite us wanting a quiet double, we heard vocal arguing going on outside, day and night. Worst of all when we came back late at night the main hotel entrance was shut, you had to get in by opening a grille in the wall and there were homeless people asleep outside who you had to walk between to get access. We don't want to think the worst of people but this did not feel safe. No real redeeming features other than it was pretty cheap, I would avoid it if I went back.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IJ780816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    22
    35
    34
    28
    44
See reviews for
9
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43
5
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

we had been here many times already. budget place and central heart of the city. the place just renovated the front guest house and cafe bar. somehow, no elavator, but didnt bother us. The young lady at the front desk was really helpful spoke very good english.

Room Tip: "high floor rooms with nice view and balcony"
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 21, 2013 via mobile

We stayed here for three nights. It was a nice guesthouse. Good information in the lobby, they are willing to help you with everything. The linnen were clean as well as the room. The restaurant was ok, not special.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nynkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed June 4, 2013

We stayed here July 2012 and I will never return. The room was dark, musty and had no ventilation, however was very cheap. When we woke up in the morning their were bugs crawling over the bed and their was so much blood smears all over the sheets it looked like a crime scene. Even though we slept in sleeping sacks, our faces and necks were covered in big nasty bites for days. We captured some of the bugs in a little jar and showed the lady in charge who didn't seem very concerned. This was my first experience with bed bugs and they were huge! We asked for a refund as we were going to find another hotel, however she insisted on showing us a better room on the top floor, which was amazing. She did not refund us our money, but gave us one free night and we payed the same price for the top floor room. Lucky for us their was an American who spoke fluent Khmer who translated for us and got staff to wash all our clothes and silk liners separate from everyone else's and insisted on hot water wash. The young staff were friendly and helped us move our luggage.


I wonder if anything was even done to that room, the place was crawling with these bed bugs! I really hope people reconsider staying here, and if they do stay in a well lit, ventilated room!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BackpackerNat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Phnom Penh hotels

London, United Kingdom
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed May 19, 2013 via mobile

I made the mistake of staying here while on a short stay in Phnom Penh. Unless you really have to then don't stay here. Its not very clean, there are a considerable number of men here on the sex tourist trail, and it doesn't have many rooms with external window. They really need to make some improvements here and should definitely keep it out of the guidebooks in future

Stayed May 2013, traveled solo
Helpful?
2 Thank JaneZoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon, France
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed May 15, 2013

I booked in this hotel via Internet and when i arrived, the woman was not kind at all and tried to charge more than the real price. My room was clean but no window and very small. the location is good. it is not the good place if you want a friendly athmosphere.

Stayed January 2013, traveled solo
Helpful?
2 Thank louloulyon126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed March 28, 2013

My boyfriend and I have been travelling asia for 4-5 months now and this is by far the worst hotel we have stayed in! We payed 10usd for a room with a fan then room was on the 5th floor which is a lot of stairs, and we aren't lazy people but after a day of travelling to get there it wasn't pleasant! The room was average (and that's being polite) loads of little ants crawling around the place and all over our clothes! The staff were non existent the main women running it just cared about taking you money, when we checked out didn't even get a pleasant smile! Don't stay here if you want a hotel with polite staff and nice rooms. Ignore what lonely planet say about it!

The location was fine!

Room Tip: Don't go there
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Guest House

Property: Royal Guest House
Address: 154 # 91eo, Street, Phnom Penh 12000, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #180 of 265 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Royal Guest House 1.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located close by to the riverfront area, Royal Guest House is the perfect place to experience Phnom Penh and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as River Front, Night Market Market, Royal Palace, National Museum, Pub Streets within close reach, visitors to the hotel will just love its location.At Royal Guest House, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including shops, poolside bar, bicycle rental, family room, pets allowed.Experience high quality room facilities, including separate shower and tub, fan, satellite/cable TV, desk, television, to help you recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Royal Guest House. ... more   less 
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Also Known As:
Royal Guesthouse & Cafe Bar Hotel Phnom Penh
Royal Guesthouse And Cafe Bar
Royal Hotel Phnom Penh
Royal Hotel Cafe Bar

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