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“Attacked by bed bugs!”
1 of 5 bubbles Review of Royal Guest House

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Royal Guest House
Ranked #180 of 265 Hotels in Phnom Penh
Wollongong, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Attacked by bed bugs!”
1 of 5 bubbles Reviewed June 4, 2013

We stayed here July 2012 and I will never return. The room was dark, musty and had no ventilation, however was very cheap. When we woke up in the morning their were bugs crawling over the bed and their was so much blood smears all over the sheets it looked like a crime scene. Even though we slept in sleeping sacks, our faces and necks were covered in big nasty bites for days. We captured some of the bugs in a little jar and showed the lady in charge who didn't seem very concerned. This was my first experience with bed bugs and they were huge! We asked for a refund as we were going to find another hotel, however she insisted on showing us a better room on the top floor, which was amazing. She did not refund us our money, but gave us one free night and we payed the same price for the top floor room. Lucky for us their was an American who spoke fluent Khmer who translated for us and got staff to wash all our clothes and silk liners separate from everyone else's and insisted on hot water wash. The young staff were friendly and helped us move our luggage.


I wonder if anything was even done to that room, the place was crawling with these bed bugs! I really hope people reconsider staying here, and if they do stay in a well lit, ventilated room!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BackpackerNat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    22
    35
    34
    28
    44
See reviews for
9
52
43
5
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed May 19, 2013 via mobile

I made the mistake of staying here while on a short stay in Phnom Penh. Unless you really have to then don't stay here. Its not very clean, there are a considerable number of men here on the sex tourist trail, and it doesn't have many rooms with external window. They really need to make some improvements here and should definitely keep it out of the guidebooks in future

Stayed May 2013, traveled solo
Helpful?
2 Thank JaneZoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Phnom Penh hotels

Lyon, France
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed May 15, 2013

I booked in this hotel via Internet and when i arrived, the woman was not kind at all and tried to charge more than the real price. My room was clean but no window and very small. the location is good. it is not the good place if you want a friendly athmosphere.

Stayed January 2013, traveled solo
Helpful?
2 Thank louloulyon126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed March 28, 2013

My boyfriend and I have been travelling asia for 4-5 months now and this is by far the worst hotel we have stayed in! We payed 10usd for a room with a fan then room was on the 5th floor which is a lot of stairs, and we aren't lazy people but after a day of travelling to get there it wasn't pleasant! The room was average (and that's being polite) loads of little ants crawling around the place and all over our clothes! The staff were non existent the main women running it just cared about taking you money, when we checked out didn't even get a pleasant smile! Don't stay here if you want a hotel with polite staff and nice rooms. Ignore what lonely planet say about it!

The location was fine!

Room Tip: Don't go there
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 22, 2013

Run by a rude nasty woman, who charged us double the price for using aircon after we had already paid without telling us it was extra. Tried to over charge us for our Vietnam visas. Went to another guesthouse and paid nine dollars cheaper. Charged us for jam and butter without telling us it was extra. The room was filled with Mosquitos and there was a dirty towl left on the bed from the person before. Everything was filthy!!! Horrible horrible place!!!! Don't stay!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LosAngelesTianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed March 11, 2013

We haven't had many bad experiences during our 6-month trip in Asia but unfortunately we had our very worst at this place.
There were three of us occupying two different rooms. The room that my girlfriend and I had was on the top floor over-looking the street below. The smell of mould was so bad that both of our chests began hurting after less than an hour in the room. There were hairs and stains all over the bed and blood stains on our towels!
Our friend's room was a little cleaner but the door wouldn't shut and the lock was broken.
We left that night and headed to Fancy Guesthouse round the corner which was much better.
The young lad behind reception was kind enough to refund us and was fully aware of the problems. We advised them to close the room we had stayed in as it was detrimental to one's health. I seriously doubt they took our advise though.

Room Tip: Don't stay in any of the rooms
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Stayed December 2012, traveled with friends
Helpful?
1 Thank Macindale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed March 2, 2013 via mobile

Bit of a climb up the stairs to your room, you pay for AC but they do not give you the remote at first. They then forgot to turn the power on for the AC in reception.

There is a good gym across the road that has a great spa.

The tour that the hotel sells to the killing fields do not include a English speaker. Probably best just to rent a tuc tuc yourself for the day

Rooms were clean here but shower had to be fixed so water flowed quicker.

Hotel has a nice balcony area

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayley1987travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Guest House

Property: Royal Guest House
Address: 154 # 91eo, Street, Phnom Penh 12000, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #180 of 265 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Royal Guest House 1.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located close by to the riverfront area, Royal Guest House is the perfect place to experience Phnom Penh and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as River Front, Night Market Market, Royal Palace, National Museum, Pub Streets within close reach, visitors to the hotel will just love its location.At Royal Guest House, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including shops, poolside bar, bicycle rental, family room, pets allowed.Experience high quality room facilities, including separate shower and tub, fan, satellite/cable TV, desk, television, to help you recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Royal Guest House. ... more   less 
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Also Known As:
Royal Guesthouse & Cafe Bar Hotel Phnom Penh
Royal Guesthouse And Cafe Bar
Royal Hotel Phnom Penh
Royal Hotel Cafe Bar

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