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“clean, good a/c, good location, nice breakfast” 4 of 5 bubbles
Review of The Pavilion

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The Pavilion
Ranked #10 of 274 Hotels in Phnom Penh
Certificate of Excellence
Bay Area, CA
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“clean, good a/c, good location, nice breakfast”
4 of 5 bubbles Reviewed April 23, 2008

We stayed two nights at the Pavilion. The courtyard was very nice; we liked having our breakfast there every morning (the passionfruit juice was delish!). One of the bellboys was super friendly and attentive. Front desk was less effusive but was helpful when asked, and the room itself was fine; clean and well air-conditioned, which in late March was a must. Location is good; walking distance from the palace and museum.

Stayed March 2008
Helpful?
2 Thank elchang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (377)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Boston, Massachusetts
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 21, 2008

The Pavilion is without a doubt the most beautiful hotel I've ever stayed in. Set in an old colonial mansion with silk curtains blowing in the breeze, tiled floors and tropical gardens, it is just drenched in atmosphere. The rooms are simple and stylish; I loved the artwork on the walls. The pool provided a great respite after walking around in the heat and dust of Phnom Penh, and the free Internet is a real bonus.

The hotel is well-located across the street from the Royal Palace and a short walk from Sisowath Quay.

A soft-spoken lady from Central Asia, whose name I unfortunately forget, was manning the desk when I was there, and she was very helpful and a lovely person. I had notified the hotel by email that, because of a delay in my flight, I would be arriving a day late and only staying for 2 nights not 3. I expected some type of penalty, but was told this was not necessary. The person at the desk also let me use a phone to book a bus ticket to Siem Reap and helped with the transaction. She also gave me information about sights to see my day in PP.

Breakfast is continental, but I thought it was really good--baguette, fresh passion fruit juice, a plate of tropical fruit and good strong coffee. The staff at the bar were very friendly.

I will definitely return to this hotel. It was memorable.

  • Liked — The tranquil atmosphere
  • Disliked — Nothing
  • Stayed March 2008, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Majnuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aspen
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed April 16, 2008

The Pavilion has a 1950's French expat colonial tropical atmosphere and ambience, but with most of the appropriate modern equipment and conveniences and amenities.

Unfortunately, there's also that good old French attitude.

Here's an absolutely incredible example: We asked if we could leave some postcards (with stamps affixed) to be mailed. "Oh no", was the answer. "You'll have to go to the Main Post Office for that. We don't have mail service."

Later, we asked our guide about the apparent absence of mail service in Phnom Penh. He said that in fact there is mail service, that a small fee is charged for it, and that it would be difficult to understand and rather unusual for a business not to sign up and pay for the service.

The Pavilion's response to us suggests that it actually does not have mail service (which is doubtful) and also that it never even needs to go to the Main Post Office for its own purposes, to send or receive mail (which defies all logic).

More likely, it's that attitude. An inclination to avoid the effort required to satisfy guests' small requests.

  • Liked — ambience and location
  • Disliked — attitude
  • Stayed March 2008, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kiefer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at The Pavilion, responded to this review, April 18, 2008
The efficiency of the national mail service, since it was destroyed by the Khmer Rouge, is perceived both by Cambodians and expatriates as very bad. Therefor no-one uses it. To my knowledge, there is only one mailbox for Phnom Penh, at the central post office and there is no other collection services.

Two private companies have therefor been created by expatriates. They have messengers that deliver all business mail within Phnom Penh and there is DHL and Fedex for international mail.

But putting a mailbox at the reception (with a warning on it's reliability) and asking a staff to bring the mail once a week to the post office is maybe not a bad idea. Let's see if other guests require it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 14, 2008

Beautiful building with individual swimming pools (not all rooms have this feature). Pleasant, friendly staff and management. Good location. Be sure to book ahead and reconfirm rooms one week prior to arrival.

I agree that my room was simply decorated and somewhat modest in size but was really pleased with my private pool, the tranquil atmosphere and windows with screens. Who needs a lavish interior when one has their very own pool? In Phnom Penh, THAT'S priceless!

  • Liked — Private pool.
  • Stayed April 2008, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank sanskritgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 9, 2008

I stayed at The Pavilion for five weeks in February and March 2008. I travel a lot and can say this is one of the most peaceful hotels in which I've stayed. This is not a 'luxury' hotel and visitors shouldn't expect their curtains closed and the bed turned down at night. What they can expect is rooms that are simple, clean and well maintained. There is wifi in the beautiful tropical garden and in the rooms. The staff were charming and always helpful. I would stay there again tomorrow for the peace and charm of a beautiful colonial house with a private swimming pool attached to four of the rooms. This really is true luxury.

  • Liked — Peaceful, beautiful
  • Disliked — nothing
  • Stayed March 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank NoisetteLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 5, 2008

Good location. Very nice garden and swimming pool, beautiful colonial house. Unfortunately we had a small room, well decorated but ground floor, must not be the best.
Anybody attending the reception at 9 pm, as we needed to check out because of early departure the next day.
At first sight seems to be a great and original place to stay, but finaly service, welcome, and decoration not as fine as expected. No real authentic colonial items. Dead flowers in the room and lot of mosquitos.
Cambodian staff smily, but receptionnist unfriendly as well as manager not paying attention at all to guests. A lot of non-residents around the swimming pool, annoyed by mobile phones ringing all the time...can not relax.
Breakfast better than nothing but really poor!
Really nice house, but staff service quality not as expected. Will definitely not come back.

  • Liked — Colonial house, garden and pool
  • Disliked — Staff, breakfast,
  • Stayed March 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank bjasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at The Pavilion, responded to this review, April 6, 2008
After 8PM, we usually ask the bar staff to take over the reception. The bar staff has been trained and as the bar is less then 10m from the reception, we thought that this should not be an issue.
Gardens do attract mosquitoes, we have installed 3 mosquito traps in the garden, representing a 2,000 USD. All the rooms have A/C and mosquito nets are on each bed. Mosquito spray and repellents are available at the bar and reception.
The rooms range from 45 to 80 USD. We are a 100m from the Royal Palace, with a large exotic garden, one main pool, 4 private pools and a private jacuzzi, 9 private terraces. Breakfast and taxes are included, internet is free. To my knowledge, no other place offer that at any similar rate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 2, 2008

I can confidently say that The Pavilion is the perfect balance of quality and value, having lived in Phnom Penh for three years and Malaysia for two.

Before you read any further, there are no children under 16 allowed here. They have another classy place for families.

Phnom Penh can be a tough place for those not used to the grittiness of the developing world. The Pavilion is a fabulous escape after a day in the dark and smelly markets, the dusty streets, and the tropical heat and humidity. Yes, these are the reasons we go to Cambodia, but at the end of the day The Pavilion's classy, air conditioned, clean rooms, friendly staff, and beautiful pool area are all bliss, bliss, bliss!

I can't count the hotels I have stayed at in SE Asia, from the $300+/night Datai in Langkawi to the $5/night dodgyness of Banglampu in Bangkok, and everything in between (what can I say, teachers get lots of holidays). The Pavilion stands out in my mind as the place I would most like to return to. Not because it is the best, but because it is the perfect balance of quality and value.

In my experience, there is a funny range of pricing - from $20-60, where the quality of the room does not necessarily reflect the jump in price. Usually, in SE Asia >$100 = nice place and <$20 = dodgy-ville. In between, things get tougher. This is especially evident in big cities where there just isn't enough time to research every place as well as you'd like to. The hotels must know this, and they dupe people left and right. This is why The Pavilion stands out in this range. The rooms range from $50 to $80 in this season and more - not much more - in the peak, but you get amazing value for those rates. One catch though, it is built in an old colonial villa so not all the rooms are the same. I did get a tour and I saw most of the rooms.

If you are looking for one big bed, #2 and #5 have wonderful natural light, and kick but at $50 - in this season.

Two medium-sized beds, try the two rooms above #2 and #5 - sorry, can't remember the numbers.

Need a private pool? For $80 - how ridiculously cheap is that - you get an amazing room with a pool that can neither be described as a plunge pool nor a lap pool. Think small back-yard pool. All these rooms are in the new wing and are more or less the same, did I mention they are really classy and well decorated ?

The amazing little extras:
1. Free internet - 4 computers in the lobby + free wi-fi for your laptop anywhere on the hotel grounds.
2. Breakfast - quality coffee/tea, really nice bread with jam, an egg prepared however you like, and a glass of fresh juice
3. The hotel has an eco-conscience - solar panels for electricity (how many places in Cambodia - or anywhere - can boast that?)
4. The hotel has a social conscience too! No sex tourists - this is common in Bangkok, but few hotels in Phnom Penh say this outright
5. They even offered a scale for me to weigh my luggage

What's not perfect?
1. The pool area doesn't have enough sun-bathing space - that's because it is too busy being a gorgeous tropical paradise with palm tree canopy.
2. On the way to #2 and #5, you walk over a sewer grate, 3 seconds of smelliness, you can hack it!
3. Menu at bar is limited, although tasty. I hope you were planning to eat at the seemingly limitless local and expat restaurants anyway.

Final word, my favorite hotels:
1. Add something positive to my travel memories
2. Have clean and classy rooms
3. Have a tropical paradise pool
4. Don't nickel and dime me on internet etc.
5. Provide a relaxing and safe environment

The Pavilion is all of these things. It was a really pleasant surprise in my (second) home town!

How many times have you stayed at a place and said, "This place is nice, I should write a review on Tripadvisor," later to forget or get lazy because the place wasn't really worth the time to write the review? Of all the hotels in the world I have stayed, this is my first review. The Pavilion is worth it.

  • Liked — Clean, classy rooms + amazing pool + great value!
  • Disliked — Not enough places around pool without palm canopy - hard to get tanning time.
  • Stayed April 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank euphgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pavilion

Property: The Pavilion
Address: 227, Street 19 | Khan Daun Penh, Phnom Penh 12200, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Phnom Penh
#6 Family Hotel in Phnom Penh
#6 Luxury Hotel in Phnom Penh
#8 Spa Hotel in Phnom Penh
#10 Business Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Pavilion 4*
Number of rooms: 36
Official Description (provided by the hotel):
It all started when we fell in love with a hidden gem of French-Khmer architecture from the 1920s near Wat Botum, one of the most venerable and original pagodas in Phnom Penh. Renovation and remodeling were led with due respect for the character of a building which had been, as we learnt it later on, a private retreat for Queen Consort Sisowath Kossamak, the late King Sihanouk's mother. Opened on August, 18, 2006 with 10 rooms, The Pavilion has slowly expanded over the years, offering now 36 accommodations throughout three more period buildings that have been added to the property: "The New House", former residence of the chief veterinarian at the Royal Palace; "The New Villa", formerly the private residence of a Cambodian senator, and "The Sun-Pool Villa", our latest addition which used to be lodgings for diplomats based in Phnom Penh. Each one has its own style and atmosphere, with distinctive architectural features such as an elaborate wooden stairway, intricate iron wrought railings, etc… ... more   less 
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Also Known As:
The Pavilion Hotel Phnom Penh
Pavilion Hotel Phnom Penh
Pavilion Phnom Penh

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