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“Nice Hotel just a short walk away from Riverfront”

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Queen Grand Boutique Hotel and Spa
Ranked #22 of 267 Hotels in Phnom Penh
Certificate of Excellence
Corpus Christi, Texas
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice Hotel just a short walk away from Riverfront”
Reviewed June 4, 2014

Grand Boutique is a nice and clean hotel just a short walk away from the Riverfront Bars. Friend and I stayed 3 days and neither has any major complaint. My recommendation is that the hotel change out the pillows to a softer pillow or have some available. Buffet breakfast is superb. Eggs to order, noodles, fruits, salad, breads, meats all available. There is a jacuzzi on the top floor, but sister hotel next door, King Grand Boutique, guest are allowed to use the pool there. So do not fret, you have access to both. I highly recommend.

Room Tip: Many restaurants located around the hotel. Spa a couple of doors down, very reasonable and they off...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chilling_Lizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
    184
    168
    35
    3
    4
See reviews for
57
175
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35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Leeds, United Kingdom
Level 5 Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 30, 2014 via mobile

Stayed for 2 nights and was very happy with this hotel. The rooms are spacious and very clean with good decor. The bedding was fresh and clean, unlike some other hotels we have stayed in. Rooms could do with a little welcome pack with information about the hotel, surrounding area, bar and restaurant menus, and some instruction for safe and door mechanism! The staff were lovely and there are plenty of them around to help. Breakfast was good and the roof top pool nice. This hotel is in a good location and a nice walk along the riverside to bars and restaurants, although there are also a few on the same street as hotel. We would definitely stay here again.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Bangcocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vireak A, Owner at Queen Grand Boutique Hotel and Spa, responded to this review, June 1, 2014
Dear Value Guest,

Thank you for choosing Queen Grand Boutique Hotel, Riverfront. We really appreciated for your kind review.

We glad to learn that you had a pleasant experience and enjoy your stay with us. Our management team will pass out this excellent comment to our staffs and we sure that the entire teams will be very happy to hear this positive review.

Thank you for staying with us and our entire teams will look forward to serve and welcoming you again to Queen Grand Boutique Hotel, Riverfront.



Yours Sincerely,

Akrunvireak Im
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level 6 Contributor
219 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed May 15, 2014

This hotel has been recently opened so rooms are new and beautiful. it has a blend of contemporary decor and Kmer art which gives hotel a very pleasant and charming atmosphere. However, when making the booking, i had requested a deluxe room with balcony. The one that I was given to was small compared with the one showing on the hotel website! it has a ver small balcony looking over virtually a back alley of the hotel instead of view of the Royal palace! Staffs are nice and accommodating. The hotel is centrally located, only 5 min walk to the Riverfront and the Royal palace! The Naga World casino is 10 min away too! Room rate is reasonable for a 4 star but i think it should be best qualified as a 3 star hotel. Breakfast is nothing spectacular, just like any other hotel in Phnompenh!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathantran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2014

Hotel staff made our stay in Phnom Penh unforgettable. Hotel was clean,food good and staff extreamly friendly. Have been travelling a lot,but never experienced the same friendliness ever from bell boys to management.
Good location on small and sympatic street with nice restaurants and bars. Walking distance to riverside
Highly recommended

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arto S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIVAM R, General Manager at Queen Grand Boutique Hotel and Spa, responded to this review, May 11, 2014
Dear Sir / Madam,

Thank you very much for staying with Queen Grand Boutique Hotel and your kind review on your stay with us. We are really happy to know that you enjoyed your stay and the service you received. Please contact me directly should you come back to Phnom Penh again, i will arrange all your necessaries. Thank you once again for your kind heart to recommend our hotel to others and we are looking forward to welcome you again.

Warmest Regards,
Sivam Raman,
General Manager,
reservation@queengrand.com
+85598711113
+855978180482
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 6, 2014 via mobile

It was a good value for money. Hotel is quite new and very clean. Very good location, walking distance from the Royal Palace. Nice,kind and friendly staff. Breakfast selection was just OK. Had a great stay!

Stayed May 2014, traveled with friends
Helpful?
Thank karolina w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIVAM R, General Manager at Queen Grand Boutique Hotel and Spa, responded to this review, May 9, 2014
Dear Lovely Guest,

Thank you very much for your stay with Queen Grand Boutique Hotel and your kind review on TripAdvisor on your stay with us. We choose to build our hotel here because of the location and its very convenient for our guest. What ever we do its always customer satisfaction oriented. I am so happy to read that you enjoyed staying with us. Once again thank you very much.

Lovely Regards,
Sivam Raman,
gm@kinggrandboutiquehotel.com
+85598711113
+855978180482
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 19, 2014 via mobile

the breakfast spread was pretty sparse and unimpresssionable. a soggy fried noodles and unappealing roasted potatoes. the fruits looks dry and not fresh.
staff did not make eye contact and respond when we wanted their attention to getting the tea during breakfast.
air con fan was very noisy despite it being set at the lowest speed.
rooms were quite noisy with very hard mattresses and pillows.

Stayed April 2014, traveled with friends
Helpful?
2 Thank Tresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIVAM R, General Manager at Queen Grand Boutique Hotel and Spa, responded to this review, April 21, 2014
Dearest Tresa M,

First of all thank you for staying with Queen Grand Boutique Hotel and your positive comments on our service. I am personally regret that your stay with us was not satisfactorily, but i have rectified all the comments as soon as possible i read your review on TripAdvisor. It would be nice if you have met me personally while you are staying in the hotel, so that i can rectify the problems and you wont leave our hotel with a bad experience. Now Its too late for me to give you the best service. But should you come back to Phnem Penh in the near future please contact me directly and i will arrange a special accommodation with a memorable experience. Thank you once again for staying with us.

Warm Regards,
Sivam Raman,
General Manager,
gm@kinggrandboutiquehotel.com
+85598711113
+855978180482
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 10, 2014

Great location and friendly helpful staff. Breakfast was ok but tourist information/sightseeing ideas were lacking. Although there was a staffed tourist desk there were no city maps or tourist guides for guests who want to explore the city alone.Although room service was offered there was no room service menu in the room and although we rang twice for one to be sent up it didn't arrive and we had to go and get one. The room was a good size but a chair on the balcony would have been nice. The staff were very obliging and friendly. Although there were a couple of minor annoyances I would still recommend this hotel to others.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dallas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIVAM R, General Manager at Queen Grand Boutique Hotel and Spa, responded to this review, April 16, 2014
Dear Dallas C,

First of all thank you for staying with us and taking your time to share your experience on TripAdvisor about Queen Grand Boutique Hotel. Honestly i am regret that you had experience some annoyance while staying with us. I promise you today that a stern action has been taken to the department you mentioned. Once again on behalf of the entire team i will make sure your next stay with us will be lovely and memorable. Thank you.

Regards,
Sivam Raman,
General Manager,
reservation@queengrand.com
+85598711113
+855978180482
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen Grand Boutique Hotel and Spa

Property: Queen Grand Boutique Hotel and Spa
Address: 14 - 16, Street 258 | Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 267 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Queen Grand Boutique Hotel and Spa 4*
Number of rooms: 34
Official Description (provided by the hotel):
Whether you're a tourist or traveling on business, Queen Grand Boutique Hotel and Spa is a great choice for accommodation when visiting Phnom Penh. It is in walking distance or a short driving to the city’s center. From here, guests can enjoy taking tour to the city's top attractions: Royal Palace, National Museum, Silver Pagoda, Independent Monument, Cambodia - Vietnam Friendship Statue, Casino, Night Market and Pencil Market.Take advantage of unrivaled services and amenities at this hotel. A selection of top-class facilities such as safety deposit boxes, car park, restaurant and bar, spa, laundry service/dry cleaning, and Wi-Fi in public areas can be enjoyed at the hotel. 34 rooms spread over 5 floors provide a warm and pleasant home away from home feature air conditioning, internet access – wireless (complimentary), bathrobes, shower, and complimentary bottled water. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at Queen Grand Boutique Hotel and Spa. ... more   less 
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