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“Avoid”
1 of 5 bubbles Review of Mito Hotel

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Mito Hotel
Ranked #62 of 265 Hotels in Phnom Penh
London, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Avoid”
1 of 5 bubbles Reviewed January 3, 2014

On the face of it, Mittaheap looks like an ok hotel. The room was relatively spacious and tidy. However, immediately on walking in to the bathroom we saw numerous cockroaches. We got rid of them and tried to forget about it. However, as our stay continued, we kept seeing more and more bugs. At one point I saw bugs on the floor, that ran in the crack in the base of the bed. During our stay, we received numerous painful and ugly bites over our body, many times worse than anything else during our trip, including when staying in the jungle. I dread to think what was crawling over us in the night when we slept. I'm not squeamish, I know how to rough it, but do not expect to encounter this situation when staying in a hotel that clearly tries to market itself as high quality. I would never stay here again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank favourite_star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mittapheap H, General Manager at Mito Hotel, responded to this review, February 22, 2014
Dear Favourite_star,

Warmest Greetings from Mittapheap Hotel Phnom Penh.

On behalf of the staff and management of Mittapheap Hotel, we absolutely apologize for the inconveniences that you have experienced during your stay. Regarding the bugs in the rooms and the furnishing and upholstery will be looked at and fumigated at a regular basis and the bedding has been changed new immediately after your report of it. We greatly value your comments and take pride in our customer services and will do our best to prevent the situation again in the future.

Mittapheap Hotel is also going into rebranding and renovation this year, and we hope to develop new and improved facilities and accommodations for all our guests.
We thank you again for your stay.

Thanks
Hun Chanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 5, 2013 via mobile

This was the worst hotel I've ever stayed in. We travelled through out Cambodia and this Chinese run hotel was a disgrace to the reputation Khmer people have built in the hospitality industry. Do not waste your time here. We booked a suite with a double bed, walked in and there were two single beds. The window had been left open and mosquitoes were everywhere, the roof had water marks and cracks all through it and the ceiling was collapsing in. The bath had a hole in it and as such the bathroom flooded every time you tried to take a shower.

The next morning we demanded to be upgraded and have our room swapped. The manager came in and said there is nothing wrong, but she would give us another room. As we swapped rooms she stood there on her mobile phone and refused to help us move our stuff or to get someone to help and seemed annoyed at us! The next room had no window and all the same problems.

To top this off the breakfast provided was covered in flie's, the bread had mould on it and pieces of the fruit had maggots in it.

Needless to say after the second night we found accommodation else where. But the manager refused to give us our money back. So a message to all, phenom penh is a beautiful city but do not be fooled by these people!! The photos are nothing like the rooms and the staff are rude and arrogant! If you want the best possible experience stay as far away as possible from this place!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trekkerdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mittapheap H, General Manager at Mito Hotel, responded to this review, February 22, 2014
Dear Trekkerdownunder Perth,

Warmest Greetings from Mittapheap Hotel Phnom Penh.

Thank you for your comments. We are extremely surprised at this comment since there were no reports of this complaint on site during the time of your stay or ever documented from any department. Regarding the accommodation, we may have had issue of full occupancy and in times, guests may have been booked into a room that they did not initially requested, however, we make sure that our front office staff always communicate that to the guests, and arrange for a different room. Most often, we must have the “ok” from the guests before we re-allocate their room. The room that has problems to repair, we make sure that we do not sell it at all. The management is still looking into this problem and hope to avoid situations like this in the future.

Furthermore, Mittapheap Hotel is also going into re-branding and renovation this year, and we hope to develop new and improved facilities and accommodations for all our guests.

The comments from the restaurant have been brought to management’s attention and the hotel has implemented a better schedule of food checking during breakfast times.

We wished that you had brought the attention to us immediately and our management will be gladly resolve the problems, instead of commenting long after your stay.

Thanks.
Hun Chanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed December 3, 2013

We stayed hear for 2 nights in mid November. Our room was ample and clean. The views from the window which were wedged shut looked out onto the bins, and the room could do with a refurbishment and looked tired and dated.

The bathroom was large and modern in design and the room itself was large in size. Tuk Tuk drivers outside were friendly when pointing to the lonely planet guidebook could take you anywhere. Breakfast was nice with a variety of fruits and cambodian and wastern dishes. If your looking for value and cleanliness this hotel is a good place.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woxx823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mittapheap H, Front Office Manager at Mito Hotel, responded to this review, February 22, 2014
Dear Woxx823,

Warmest greetings from Mittapheap Hotel Phnom Penh!

We are very thankful for your valuable review of Mittapheap Hotel on Trip Advisor. Your positive review will help boost employee morale and makes Management very appreciated.

Mittapheap Hotel is a 3 star Hotel and it is in the heart of City which surrounded by many interesting places such as Central Market, Soya Shopping Center, Restaurant, Bar, Club and it is 15 minutes only walk to Riverside, Royal Palace & National Museum.
We try our best to keep up our good services for our valued guests and still continue to serve our guests, in order to meet their needs and make them feel like home.

Moreover, we are pleased to thank you again for sharing your travel experiences via Trip Advisor and you support in selecting Mittapheap Hotel Phnom Penh as the place for your accommodation during your trip to Phnom Penh, Cambodia. We are very happy that you satisfy with our Hotel.

We do hope to welcome your good-self, friends and family back to Mittapheap Hotel Phnom Penh in the near future to enjoy the genuine Khmer hospitality once again.

Thanks & Regard
Neou Sitha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 4, 2013

It was my first visit to Cambodia and I was pleasantly pleased with my stay at Mittapheap! I stayed in the VIP room and it was cozy. Loved the decor and was perfect for me the unwind. The staff was very nice and professional and it was a welcoming feeling for my vacation. You can even get a driving service to drive you around PP.

Great hotel, great service, I would definitely return.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malachi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mittapheap H, Manager at Mito Hotel, responded to this review, October 11, 2013
Dear muthu1092000,

Warmest greetings from Mittapheap Hotel Phnom Penh!
We are very thankful for your valuable review of our Mittapheap Hotel on Trip Advisor and we are very impressed that you spent your value time to describe your experiences and your view of the hotel and all of our services and facilities to all people who want to know clearly about our Hotel. This positive review will help boost our ratings and also the employee morale and makes Management very appreciated. We look forward to welcoming your good-self, friends and family back to Mittapheap Hotel Phnom Penh in the nearest future to enjoy the genuine Khmer hospitality once again.

Thanks & Regards

Ms. Hun Chanda
Operations Manager

Dear Malachi H,
Warmest greetings from Mittapheap Hotel Phnom Penh!
Many thanks to you for taking the time to share your travel experiences via Trip Advisor and you support in selecting Mittapheap Hotel Phnom Penh as the place for your accommodation during your trip to Phnom Penh, Cambodia.
We really appreciate your posting for Mittapheap Hotel on Trip Advisor and we are looking forward to welcoming yourgoodself, friends and family back to Mittapheap Hotel Phnom Penh in the nearest future to enjoy the genuine Khmer hospitality once again.

Thanks & Regards

Ms. Hun Chanda
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed October 3, 2013

This is one of the 3 star hotels in Cambodia with lower rate of rental. There are a lot of shops & other small hotels nearby this hotel. Most of the basic facilities are available in this hotel but there are no swimming pool here. Guest can browse the internet for free for 15 minutes which is located nearby the reception at the lobby. There are also spa at the lobby.

The restaurant is located at the first floor. Estimated 60 -80 guests can have their breakfast here at the same time. The rooms are clean & the staffs are good. There will be a lot of Tut-Tut (local transport) available outside this hotel.

There is a place where locals will get together for morning exercise. This place is about 10 - 15 minutes walk from this hotel. If you took a tut-tut, they may charge you about US$2.

it is worth to stay here.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muthu p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mittapheap H, Manager at Mito Hotel, responded to this review, October 11, 2013
Dear muthu1092000,

Warmest greetings from Mittapheap Hotel Phnom Penh!

We are very thankful for your valuable review of our Mittapheap Hotel on Trip Advisor and we are very impressed that you spent your value time to describe your experiences and your view of the hotel and all of our services and facilities to all people who want to know clearly about our Hotel. This positive review will help boost our ratings and also the employee morale and makes Management very appreciated.We look forward to welcoming your good-self, friends and family back to Mittapheap Hotel Phnom Penh in the nearest future to enjoy the genuine Khmer hospitality once again.

Thanks & Regards

Ms. Hun Chanda
Operations Manager

Dear Malachi H,

Warmest greetings from Mittapheap Hotel Phnom Penh!

Many thanks to you for taking the time to share your travel experiences via Trip Advisor and you support in selecting Mittapheap Hotel Phnom Penh as the place for your accommodation during your trip to Phnom Penh, Cambodia.

We really appreciate your posting for Mittapheap Hotel on Trip Advisor and we are looking forward to welcoming your good-self, friends and family back to Mittapheap Hotel Phnom Penh in the nearest future to enjoy the genuine Khmer hospitality once again.

Thanks & Regards

Ms. Hun Chanda
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 29, 2013

I stayed in the VIP room with my wife for 2 nights while in PP meeting friends. Hotel is really affordable for the huge size of the room, which had a king-sized bed and a separate area with sofa for watching TV and meetings. The included breakfast had a nice spread and tasty enough to get you going for the day. Location was really excellent, within walking distance to Central Market and food. Only downside was that the TV was too far from the bed, so no watching TV to sleep; and the wi-fi was a little choppy and unstable.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLEESingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neou S, Sales Executive at Mito Hotel, responded to this review, September 1, 2013
Dear Valued Guest,

Warmest greetings from Mittapheap Hotel Phnom Penh!

We are very thankful for your valuable review of Mittapheap Hotel on Trip Advisor and we are very impressed that you spend your value time to descript all of our service and facility to all people who want to know clearly about our Hotel. This positive review will help boost employee morale and makes Management very appreciated.

Mittapheap Hotel is a 3 star Hotel and it is in the heart of City which surrounded by many interesting places such as Central Market, Soya Shopping Center, Restaurant, Bar, Club and it is 15 minutes only walk to Riverside, Royal Palace & National Museum.
VIP room is a big room and we separate area with sofa and the bed and the TV we put in front of the sofa, so it is a bit far from the bed.

We, the Management of the Hotel, always try our best to update the service in order to make our guests satisfy and now the internet was completed working well.

We look forward to welcoming you again in the nearest future.

Thanks & Regard
Neou Sitha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed June 9, 2013 via mobile

Stayed here as part of a tour. Is quite tired overall presentation wise. Staff are lovely. Just a touch too far to walk anywhere. A USD$1 tuk or cyclo ride away though. Breakfast was ok - if you are only use to Western standard breakfasts' you may want to ready yourselves!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMSimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neou S, Sales Executive at Mito Hotel, responded to this review, September 1, 2013
Dear Sir,

Warmest greetings from Mittapheap Hotel Phnom Penh!

Many thanks to you for taking the time to share your travel experiences via Trip Advisor and you support in selecting Mittapheap Hotel Phnom Penh as the place for your accommodation during your trip to Phnom Penh, Cambodia.

We are really appreciated for your posting our Mittapheap Hotel on Trip Advisor and we are looking forward to welcoming your good-self, friends and family back to Mittapheap Hotel Phnom Penh in the nearest future to enjoy the genuine Khmer hospitality once again.

Thanks & Regard
Neou Sitha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mito Hotel

Property: Mito Hotel
Address: No. 11, St.174 Oknha Ket Rd (Corner of Monivong Blvd) | Sangkat Boeung Rang, Khan Daun Penh, Phnom Penh 12211, Cambodia (Formerly Mittapheap Hotel)
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#21 Best Value Hotel in Phnom Penh
#32 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mito Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
MITO Hotel is a 3 Stars, newly renovated business hotel in the heart of Phnom Penh. Blessed with premier central location, bustling city center, diverse international clientele of business men, entrepreneurs, adventurers, MITO Hotel is the preferred choice for business and leisure travelers. Situated on 4 Floors, and 80 rooms, our accommodation type ranges from Superior, Deluxe, Deluxe Star, VIP, and Family Suite. Each type having its own designated style, décor, and amenities simple enough to make guests feel like home. Our Deluxe Star rooms are the new additions to our previous room types, adding more comforts, more personality and elements of art and design. ... more   less 
Reservation Options:
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Also Known As:
Mittapheap Hotel Phnom Penh

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