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Phnom Penh Hotel
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Reviews (412)
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All reviewspalm viewbig hotelswimming poolbusiness tripvery nice hoteltuk tukbuffet breakfastlate at nightcentral marketphnomangkormotorbikewatriversidedollars
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Reviewed March 13, 2013

We had read the reviews about the cockroaches and were concerned enough to ask our tour company to change hotels. This request turned out to be complicated, so we decided to give it a try. I am pleased to say that we really enjoyed our stay here. First of all, the place was very clean--no bugs of any kind. Our room was lovely, albeit a bit dated. The shower was great--hot and plenty of pressure. The location was ideal, a short tuk tuk ride away from the river ($3), yet quiet. On our last day there, we didn't leave for the airport until 2, and they allowed us to stay in the room until then. We really appreciated that favor. There is a gorgeous pool with plenty of lounge chairs and towels. We spent at least an hour a day there. Also, there is a great coffee area in the lobby that really has wonderful coffee. Breakfast is plentiful with the freshest of everything, from all kinds of breads to fruits and an egg station.

The only reason not to give the hotel an excellent rating has to do with the wi-Fi. you have to purchase it--$10 for 150 minutes. That would have been fine except it didn't work really well, and you couldn't turn it off even when following the directions. It eventually turned off, but many minutes were lost.

All in all, I would highly recommend this hotel if Internet is not a huge deal for you. They also have a great massage place--$15 for an hour of neck and back massage. Very clean and professional.

Stayed: March 2013, traveled as a couple
1  Thank Vtred-48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Stayed here only one night for business early Jan 2013. Rooms were large and seemingly clean. Solid nice wooden furniture, which included a rock hard fiber (coconut husk or similar) filled mattress. Once evening came though, the cockroaches came out to play. I killed 3 in the short time I was in the room before going to sleep that night. All lighting/TV/air con controls were connected to a 1980's style central control panel next to the bed. Several controls didn't work or were mislabelled.

The shower had a spaceship style shower cubicle/bath with flashy bells whistles and jets. All very over the top. Did have a nice hot shower eventually though after working it all out.

Breakfast was average in the restaurant in the lobby. Wide selection of international food that seemed fresh and well prepared. Coffee was cold and terrible.

Internet was difficult to connect to requiring several calls to the front desk to finally get connected to the wi-fi.

This place would have seen better days a long time ago but has not been maintained or upkept. Needs some serious pest control and refurbishment. Would not recommend to friends or other business travellers. There are much nicer, newer hotels available for the same price in Phnom Penh these days.

  • Stayed: January 2013, traveled on business
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1  Thank generalhummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

A tired hotel. This hotel supports smoking and non smoking rooms. The stench of stale smoke was quite overwhelming when we left the lift and headed to our room. We had to ask for another room that was a non smoking room lucky there was one room left. The rooms are large and clean but was showing its age with the old 70's style bedside table with light, TV and radio controls. The TV was an old ~22" tube model with distorted sound. The beds on casters that roll away from the bedhead when you are sitting up watching TV and lastly an air conditioner that sounded like a jet engine. There are plenty of restaurants within the hotel which seem to be of good standard we had eaten at a couple of them during our stay. Unfortunately you have to buy internet which is frustrating and was the first we had struck on our 4 week holiday and what made it worse only one person could log on at any one time. There is a pool in the centre of the hotel on the first floor which was great when you wanted to escape from the hot afternoon sun and not too cold either. The hotel is quite a few blocks from the river, restaurants and markets a bit too far to walk in the heat of the day and just bearable at night. Not the most pleasant hotel we had stayed in.

  • Stayed: February 2013, traveled with family
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Thank look4more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2013

I stayed in this hotel 2 times, the 1st time is in Nov., 2012 for 5 night, the 2nd time is in Jan.,2013 for 5 nights as well. Both trips stayed on their exectutive floor. The last night of the 1st trip I stayed, the crockroach's legs were found on the towl as well as one running corckroach, afterwards I rang the hotel right way and he just said that he would send someone have a look, even no sorry. With the hope that the condition would be improved, I stayed there for the 2nd time as the company i am working for has contract with it, but nothing had been improved. From the 1st room they gave me, the crockroach was found on the desk, then i asked for the change, unfortunately another crockroach was found on the table beside bed, again they gave me another change with strong smell spraying, in the end i had to give up it wont help at all by changing the room. And for 2 days I didnt see any crockroach, but then i saw one again in the bathroom.
During my 2nd stay there, I sent 2 times of laundry.My cloth from the 1st laundry was stained, and they initially just want to deduct the laundry for that stained cloth, but afterwards they agreed to deduct the money for the whole 1st laundry, which took more than 1 hour to get it sort out by sending different people checking. And one item from the 2nd laundry was found missing, and after another long time of waiting by sending different people checking as well, the missing item was found.
Rather than that, the communication with this hotel is not efficient either.
I will have to trave to Phnom Penh often, but i will definitely not stay there any more.

  • Stayed: January 2013, traveled on business
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Thank JJiang78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

At first glance this elegant looking hotel will impress you. Walk thru the front door, however and the story changes.

Arriving mid afternoon, tired after a long flight, we were told we would have to wait an hour for our room to be made ready. When we finally got there we found a number of issues that just made staying here hard work. For example, the only way to turn off the bedside light in our "Superior Room" was to take a cloth and unscrew the light globe. Reverse this procedure to turn it on. Just perfect for those nocturnal visits to the toilet.

Never mind, after a nap how about a swim in the hotel pool, advertised as open until 10:00 pm - but before 8:00 pm it was already closed.

Just don't stay there. There are many better less expensive options.

Room Tip: Sorry, can't advise on a good room - definitely not 2016
  • Stayed: January 2013, traveled as a couple
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2  Thank pelverata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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