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“Nice place to stay” 4 of 5 bubbles
Review of Omana Hotel

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Omana Hotel
Ranked #44 of 274 Hotels in Phnom Penh
Certificate of Excellence
Canberra, Australia
Level Contributor
199 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Nice place to stay”
4 of 5 bubbles Reviewed April 30, 2014

We stayed in a family room here for two nights. Overall, the hotel matched our expectaions based on the website, although the two rooms we stayed in didn't quite look the same as the website photos - neither room had natural light and the beds in the childrens room were two singles, photos imply they are a bit larger.

That said though - the rooms on the ground floor were ideal for a young family in all other ways, being right beside the restaurant and pool, and no climbing the stairs by little legs required :). We ordered food around the pool on both days, and recommend the tapas selection (any three dishes for 13 USD). The loc lac meatballs were great, but hard to beat those Peking duck pancakes, which were a bit awesome.

The hotel is within a few minutes walk to the Royal Palace and the Independence monument, and tuk tuks on hand for all other excursions.

The hotel had pre-arranged an airport pick up for us when we arrived, which didn't arrive. Not a drama as we just got a taxi instead, but as soon as we checked in the reception acknowledged they had been short staffed due to the Khmer New Year holiday, and offered us breakfast to make up for it - much appreciated as we'd arrived at 7 am, so thank you.

A special mention to Lucky in the bar during the afternoon and evening, he is very friendly and funny, thanks for your humour :)

A few tips - some tuks tuks drivers from other areas get confused at which hotel you mean, there is another similar named near the Riverside district, be ready to have some idea of direction to offer ( no mean feat at night in a new city! But I managed it, so not impossible either!). If you stay make sure to donate to the charity the hotel supports, my 17 year old daughter loved the idea and left her hand print on the wall

Room Tip: The stairs are quite narrow and winding, would be tricky for some
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rachaelOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, May 1, 2014
Everyone at Hotel Nine was very happy reading your review that you left for us. We are sorry again that our taxi driver pulled out of the pickup on Khmer New Year even though he was scheduled. We have now looked into putting backup drivers for confirmed drivers on major holidays so no other guest will experience the inconvenience.

We are very glad you agree with our many other guests that the downstairs Suite is perfect for kids being near the pool and the much needed amenities of Cafe Lime Nine including the wonderful deal and quality of our Tapas plus our cocktail options.

Being one of the many hotels in Phnom Penh plus the local population of 2million does make it a challenge to get everyone aware of us. We have instructed the Front Desk to make sure more guest pick up our Khmer version of our card available on the Front Desk Counter to make it safely back to us.

Everyone at Hotel Nine would like to Thank you and Hope to have you as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
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English first
Auckland Region, New Zealand
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 29, 2014 via mobile

We enjoyed 2 nights at Hotel Nine. Perfect room for us - 2 singles in one room and a double in the other at a reasonable price. We ate in the little hotel restaurant and the food was very nice. friendly and helpful staff also. Great to talk to Lucky in the bar, good location.

Stayed April 2014
Helpful?
Thank NZ4ofus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, May 1, 2014
We are very happy that you share the same feeling as our other guests staying here. It was great getting to know you in our Cafe Lime Nine and hope you will stay with us again! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 18, 2014 via mobile

My brother and I had a wonderful stay here. Our room was spacious, modern and comfortable. Most important it was clean, as was the entire hotel.

We were on the third floor with very little luggage so didn't mind the walk up and down. The hotel is a restful respite from the hubbub if the city with its cooling pool and shaded lounge areas. The breakfast buffet was excellent.

All staff were excellent: cheerful and helpful. Kai does a great job managing and we became good friends with Lucky, the bartender, whose enthusiasm and wit is infectious.

Because it is so small you can't help but get to know both the other guests as well as the employees.

Absolutely will be back.

Stayed April 2014
Helpful?
Thank Bartyboy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, April 20, 2014
Everyone at Hotel Nine has finally recuperated since you and your brother left ;P The joy, conversations and fun you both bought to Hotel Nine just added to our ambiance. We have alerted all hotels in Phnom Penh to be on the look out for you 2 and to make sure you come stay with us again! You will never be the same after staying with Hotel Nine and so as us, Thank you again for having a wonderful time with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
5 of 5 bubbles Reviewed April 11, 2014

Stayed here for 2 weeks.

As soon as the cab pulled up at the hotel, the staff came out and took my bags. Efficient check in and checkout, no fluffing around filling in irrelevant stuff.

Staff are really knowledgeable about Phnom Penh, other places in Cambodia and the culture and go out of their way to help with everything (even willing to help me look for a long term apartment!). Big kudos to Raby, Kheng, Chaiya, Lucky and Kai - was sad to leave you all and want to say thanks for your awesome and kind hospitality.

The hotel is undergoing many cool and modern changes both inside and out, has a relaxed atmosphere and is a great place to chill out by the pool. Rooms are modern, clean and stylishly designed. Plenty of things in the area, all kinds of food and local market very close by as well which is a big plus.

I look forward to going back again someday.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, April 20, 2014
Everyone at Hotel Nine would like to thank you for adding to our comfortable and social environment while you stayed her for 2 weeks! Everyone was happy to help you anyway we could so that you could make your transition to living in Phnom Penh more hospitable. We welcome you with open arms anytime you would like for a visit and wish you good luck! You were an awesome and ideal guest Sarah!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 29, 2014

Pros- Very friendly and helpful local staff, nice happy hour with stiff drinks, decent common areas, decent location near independence monument

Cons- Black mold problem (see below), highly uncomfortable beds (myself and my friend could barely sleep the 2 days we were there), very minimal dingy rooms that are in need of major updates, barely adequate breakfast offerings, pool so tiny it's microscopic, very hard for tuk tuk drivers to find, surrounding area is not entirely safe (we were warned to hide our purses as pick pocketing is prevalent)

Note: Our initial room had black mold on the ceiling in the bathroom. After calling it to the attention of the hotel staff, they were very kind in relocating us and helping us move our things. However, we noticed they placed guests in the same room the very next day despite the safety hazard! I was traveling with a friend and we chose this place due only to the low daily price, but lesson learned. You get what you pay for! Sad to leave a bad review considering how lovely the locals were, but I would not recommend this place to anyone!

  • Stayed March 2014, traveled with friends
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gaplaura13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, March 29, 2014
I am very sorry you had the issue in the room you stayed. We currently reviewed the rooms and have started putting them in a more rigorous rolling maintenance block schedule. Our goal is to start refreshing the rooms starting after Khmer New Year (Mid April) and be completed by August. So we do hope that you will give us a try again. When you do just book on our website and use promo code "Direct" which will give you $5 off a night.

I am very happy to hear that you agree with our many other guests that our employees are very helpful and just plain rock. They take much pride in their jobs, love the conversations with the guests and genuinely care about everyone that stays with us.

We are sad to see and think it is unfair that you said we are located in a place of pickpockets when its a problem with any city in the world and not elevated or higher risk of where we are located. The front desk and security are trained to let guest know of normal vacation traveling safety and tell guests which is not to hold cameras out over curbs, not to carry purses in the hand loosely, but to secure it over the shoulder away from traffic and to just pay attention to your surroundings while sightseeing in Cambodia.

We do hope you had a enjoyable rest of your vacation and take care.
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Fredericia, Denmark
2 reviews
4 of 5 bubbles Reviewed March 23, 2014

The room is minimalist, but there are what you need, and the terrace has sofa and table whr you can talk to other guests.
The staff are very helpful and kind. I would like to stay there another time if I come to Phnom Penh Again.
.

Room Tip: Minimalistic rooms, quiet atmosphere.
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Grethe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, March 29, 2014
Tak for opholder :) Hotel Nine had a good time with you while you stayed with us and your stayed added to our wonderful spirit that we have. It was a pleasure having you and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coromandel Valley, South Australia, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

This was by far the highlight hotel of our Vietnam and Cambodia stay. They made us feel at home instantly, and any reservations we had about coming to Cambodia were quickly washed away by the friendliness and helpfulness of the staff. They helped us in booking transport to Siem Reap and took all the hassle out of our stay.

We stayed here at the beginning of our trip and loved that it wasn't on the Riverfront (we stayed there at the end and didn't enjoy it as much). There are people cooking all sorts of BBQ out the front that was delicious and smelled divine. They suggested a restaurant that was fully booked on our first night and came across another gem just around the corner from the hotel, an outside restaurant that was awesome and romantic.

On our last night we settled in to happy hours and enjoyed many cocktails by the pool, where we also donated to SISHA (South East Asia Investigations into Social and Humanitarian Activities) a charity that the hotel supports and that we were more than happy to help. We got to paint our hands on there wall so we could come back and see it later. The manager was also wonderful - and has a wonderful tail to tell.

The room was really big and so was the bathroom, both light and fresh. The staircase is narrow but the staff are more than happy to help with bags. The free breakfast was wonderful and fresh, we had an early bus to catch (before the kitchen was due to open) but they still had our breakfast ready to take away so we could have it on the bus.

Overall excellent, we plan on making Cambodia a regular travel experience and Hotel Nine will be our home base every time!!!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m0ica22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiH9, General Manager at Omana Hotel, responded to this review, March 29, 2014
We were very happy and excited to be part of your honeymoon. It was great talking with you and its really awesome that you really enjoyed your time with us. Looking forward to seeing you again on your anniversary :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omana Hotel

Property: Omana Hotel
Address: Street 9, Phnom Penh 4139, Cambodia (Formerly Hotel Nine)
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Family Hotel in Phnom Penh
#23 Business Hotel in Phnom Penh
#27 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Omana Hotel 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Omana Hotel is Western owned and operated. The building was originally constructed in 1994 to house UN officials to support the Cambodian electoral process. Since then it has been under various different renovations & management. In 2015 under new management the building was completely renovated and given its biggest facelift to date. ... more   less 
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Also Known As:
Hotel 9

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