This is an excellent hotel; indeed one of the best boutique hotels in Phnom Penh with magnificent views over the Mekong and excellent service and staff, up to a point. But at $130/night (B and B) for perhaps one of the best old style rooms in Phnom Penh management needs to pay attention to the many small details that make a great hotel and 'walk the floors.' Having good rooms and fine views does not justify 5 star prices unless there is 5 star services
Day 1. My room was not serviced - bed not made up, bathroom not cleaned.
Same day laundry came back 24 hours late. Same day laundry should be a given in a hot climate with visitors moving on after one or two days (no laundry bags and list, perhaps says it all)
Day 2. Coffee urn at breakfast empty; fruit not replaced
Power cut - but no candles or torch in the room. A telephone call pointing out the obvious (that there was a power cut and apologising is helpful!)
In my opinion the staff are excellent but unless senior management checks the fine detail and pays attention to detail standards will slip.
Perhaps when I asked about when the manager would be in I was told 10.00 am. Drwa your own conclusions!
Given the above, and I travel on business and holiday world wide, I expect better on the detail in an a expensive hotel, whilst accepting that the faults, relatively minor overall, can be corrected
- Official Description (provided by the hotel):
- Conveniently located on the riverfront in the touristic and lively area, Bougainvillier Hotel is a perfect place for all guests to explore the top Phnom Penh Landmarks such as 3 minute walking to the Royal Palace, Silver Pagoda, National Museum, Banks and Night market. The Phnom Penh International Airport is a 25 minute driver away.Guests can enjoy free use of the outdoor pool and sauna facilities located just 35 metres from the property. ... more less
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- Also Known As:
- Bougainvillier Hotel Phnom Penh
- Bougainvillier Phnom Penh