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“Management needs to get a grip of small details”

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Bougainvillier Hotel
Ranked #66 of 274 Hotels in Phnom Penh
Reviewed November 11, 2012

This is an excellent hotel; indeed one of the best boutique hotels in Phnom Penh with magnificent views over the Mekong and excellent service and staff, up to a point. But at $130/night (B and B) for perhaps one of the best old style rooms in Phnom Penh management needs to pay attention to the many small details that make a great hotel and 'walk the floors.' Having good rooms and fine views does not justify 5 star prices unless there is 5 star services
Examples:
Day 1. My room was not serviced - bed not made up, bathroom not cleaned.
Same day laundry came back 24 hours late. Same day laundry should be a given in a hot climate with visitors moving on after one or two days (no laundry bags and list, perhaps says it all)
Day 2. Coffee urn at breakfast empty; fruit not replaced
Power cut - but no candles or torch in the room. A telephone call pointing out the obvious (that there was a power cut and apologising is helpful!)
In my opinion the staff are excellent but unless senior management checks the fine detail and pays attention to detail standards will slip.
Perhaps when I asked about when the manager would be in I was told 10.00 am. Drwa your own conclusions!
Given the above, and I travel on business and holiday world wide, I expect better on the detail in an a expensive hotel, whilst accepting that the faults, relatively minor overall, can be corrected

Room Tip: Others have commented that the rooms are noisy. Being on the front overlooking the Quay, I would di...
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  • Stayed: November 2012, traveled solo
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Thank Scorchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluelove168, Manager at Bougainvillier Hotel, responded to this reviewResponded November 19, 2012

Dear Value Guest,

Warmest greeting from Bougainvillier Hotel!

Thank you very much for staying with us at Bougainvillier Hotel and for your kind recommendation on Trip Advisor as an excellent hotel; indeed one of the best boutique hotels in Phnom Penh with magnificent views over the Mekong and excellent service and staff. I truly appreciate your comments as it relates to the room cleaning, breakfast and laundry we take to be wash almost 24 hrs please rest assured that your observations will be followed up and please accepted our deeply apologize for this convenience.

We hope to have the pleasure of welcoming you back to Bougainvillier in the near future.

Kindest Regards,

Lak Sokchan
sales@bougainvillierhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 - 183 of 416 reviews

Reviewed November 8, 2012

We are staying 10 weeks in Phnom Penh, working on a contract. After looking around, we chose an extended stay at Bougainvillier because of the location and service. We have a large 3rd floor suite with great view of the river, and people gathering to jog, walk or do zumba. The hotel is a refurbished house; our large suite has amazing decor and furnishings. The friendly staff even exceeds what seems to be the norm for gracious Cambodian service. Very good breakfast included with the room. The manager has gone out of his way to make our stay enjoyable and workable. We left for a short business trip and came back the other evening, tired and worn, to an immaculate room and a fresh bowl of Cambodian fruit. It's close to the produce markets, Royal Palace and all the activity and restaurants on the river. Also has a deal for swimming in great pool at another hotel next door. Only downside, no fitness center.

Room Tip: Go for large suites facing the river; back rooms are less expensive but smaller and not as nice.
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  • Stayed: November 2012, traveled on business
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Thank CindyChoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluelove168, Manager at Bougainvillier Hotel, responded to this reviewResponded November 19, 2012

Dear Value Guest,

Warmest greeting from Bougainvillier Hotel & Restaurant!

Thank you for taking the time to share your experiences on Trip Advisor. It was a pleasure having you with us at Bougainvillier Hotel. I truly appreciate your comments as it relates to our great suite view view room and location on the riverside close to the Royal Palace as well the friendly and helpful staff our colleagues were delighted about your commend.

We hope to have the pleasure of welcoming you back to Bougainvillier Hotel in the near future.

Kindest Regards,

Lak Sokchan
sales@bougainvillierhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

We stayed here for seven nights in an upgraded river view room, which was spacious with a large balcony, great for sitting and watching the world go by after a busy day; especially with a cold drink (fridge provided). The staff were friendly and helpful, the rooms very clean and well stocked. Breakfast was included and the breakfast staff were incredibly helpful. We also loved the rooftop bar and the staff - great service and a warm welcome. Views of the city and the Mekong by night are worth the climb up.

The hotel is in a great location, no need to walk far to eat out, shop or find the nightlife. We used one of the hotel tuk tuks to get around and this worked really well for us. Negotiate a price, haggle a little, but remember that the guys work long days for vey little money. We had the same driver and tipped well on the last day.

Now we didn't mind that there wasn't a lift and there were a lot of stairs to our room, but if you're not in the best of health and you don't like stairs, then this probably isn't the best place for you. We looked on it as a bit of a work out, but some folks found it hard work. There is a sign saying there is a lift under construction but from what we gathered it's been under construction for a couple of years now so don't hold your breath.

Bathrooms are roomy, but remember this is Cambodia, as such water pressure and temprature fluctuate a bit so err on the side of caution and go for a cool shower to avoid cooking yourself. But all in all a lovely hotel in a great spot.

Room Tip: Get a room with views of the city and a balcony. Remember this hotel doesn't have a pool.
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  • Stayed: October 2012, traveled as a couple
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Thank swampduckgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluelove168, Manager at Bougainvillier Hotel, responded to this reviewResponded November 19, 2012

Dear Value Guest,

Warmest greeting from Bougainvillier Hotel & Restaurants!

It is truly kind of you to take the time sharing your experiences at Bougainvillier Hotel! and thank you so much for your rating our hotel as lovely hotel in a great spot and spacious room with large balcony river view with the staff were friendly and helpful, the rooms very clean and well stocked. Breakfast was included staff were incredibly helpful I have been share your comment to my team work and they all were very happy to serve you.

We are pleased that your stay with us was memorable and we hope to have the pleasure of welcoming you back soon to Phnom Penh at Bougainvillier Hotel.

Kindest Regards,

Lak Sokchan
sales@bougainvillierhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

Good hotel - located centrally so it is very busy outside but I wasn't bothered by any noise when it came to sleeping and neither was my friend. The staff were all very friendly and helpful when it came to booking transport for our onward journey. They also stored some of our luggage for us when we travelled to Siem Reap for several days (we were staying in the hotel on our return, but there was no additional charge for the storage).

Breakfast is very good here too.

The only disappointment with this hotel was their bar - the cocktails were pretty disgusting. I had a cuba libre and my friend had a pina colada. Both looked like they'd been dredged from the Mekon river. The view from the bar is good but avoid the cocktails.

  • Stayed: August 2012, traveled with friends
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Thank LunikAudion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluelove168, Manager at Bougainvillier Hotel, responded to this reviewResponded October 26, 2012

Dear Valued Guest,

Warmest greeting from Bougainvillier Hotel & Restaurant!

I would like to thank you very much for staying with us at Bougainvillier Hotel and rating your stay on TripAdvisor relating to central location of our hotel and services such as friendly, helpful staff and free luggage storage, good breakfast....... which you kindly posted on Trip Advisor.

We are delighted that your stay was memorable and look forward to welcoming you back hopefully very soon to Bougainvillier Hotel, Phnom Penh's "Oasis for the Well Travelled".

Best wishes,

Lak Sokchan
Sales Manager
sales@bougainvillierhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

The hotel was located at the heart of the tourist areas, near the markets and with good accessibility, makes it a convenient place to stay. The cleanliness level was very high and the staff were very friendly and helpful.

Room Tip: For a nice view of the river, ask for river front view. If you have health problems related to climb...
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  • Stayed: September 2012, traveled with friends
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5  Thank ummi_ridhwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluelove168, Manager at Bougainvillier Hotel, responded to this reviewResponded October 17, 2012

Dear Value Guest,

I would like to thank you very much for staying with us at Bougainvillier Boutique Hotel and for your praises relating to our location heart of touristic area and top Phnom Penh landmarks such as market.. and services which you kindly posted on Trip Advisor.

We look forward to welcoming you back soon to Bougainvillier Hotel, Phnom Penh's "Oasis for the Well Travelled".

With kind regards,

Lak Sokchan
Sales Manager
sales@bougainvillierhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

This is a bit of a difficult hotel to rate as my partner loved it and I didn't!

We had booked 7 nights but only stayed one night before moving to another hotel. We both agreed the location was very good, walking distance to many restaurants and shops. Even a shop selling coffins! The rooms are very big and the balcony views great.

The downside for me was the hustle and bustle outside and the rooms were very dusty. The bathroom was not very nice. There was nothing there to go wow about at all. I guess I just didn't like the ambience and that is a personal thing. After moving to a quieter more peaceful hotel I was very happy for the next 6 nights!

So i guess if you like being in the thick of things with a lot going on around you, this place would be ok.

  • Stayed: August 2012, traveled as a couple
    • Value
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2  Thank Sandgroper22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bougainvillierhotel, Manager at Bougainvillier Hotel, responded to this reviewResponded October 1, 2012

Dear Valued Guest,

Warmest greeting from Bougainvillier Hotel & Restaurant!

I would like to thank you very much for staying with us at Bougainvillier Hotel and rating your stay as "Good Location" on TripAdvisor.

It has been a pleasure having you with us and regarding to the room and bathroom was not your satisfy and I have shared with our colleagues to take seriously actions look in to it.

We look forward to welcoming you back to Bougainvillier Hotel, Phnom Penh's "Oasis for the Well Traveled".

With kind regards,

Lak Sokchan
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

Desent hotel close to the mekong riverfront. Room standard was ok, the bed was on the hard side though. There was no elevator. I had a room with a balcony overlooking the river, this I realy enjoyed. I found the staff to be very helpfull and booked transportation through the hotel. I did not have a chanse to test the resturant but it looked nice. I would consider staying there again.

  • Stayed: August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Hxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bougainvillierhotel, Manager at Bougainvillier Hotel, responded to this reviewResponded September 25, 2012

Dear Value Guest,

Warmest greeting from Bougainvillier Boutique Hotel & Restaurant!

I am delighted that your stay with us was memorable and our colleagues were able to assist you efficiently with your transportation inquiries.

Thank you again for recommending us on tripadvisor.com and everyone at Bougainvillier sends their best wishes. We look forward to welcoming you back soon to Phnom Penh's "Oasis for the Well Travelled".

Kindest Regards,

Lak Sokchan.
Sales Manager
sales@bougainvillierhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bougainvillier Hotel

Address: # 277C Sisowath Quay, Phnom Penh 855, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Romantic Hotel in Phnom Penh
#37 Spa Hotel in Phnom Penh
Price Range: $32 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bougainvillier Hotel 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
Conveniently located on the riverfront in the touristic and lively area, Bougainvillier Hotel is a perfect place for all guests to explore the top Phnom Penh Landmarks such as 3 minute walking to the Royal Palace, Silver Pagoda, National Museum, Banks and Night market. The Phnom Penh International Airport is a 25 minute driver away.Guests can enjoy free use of the outdoor pool and sauna facilities located just 35 metres from the property. ... more   less 
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Also Known As:
Bougainvillier Hotel Phnom Penh
Bougainvillier Phnom Penh

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