I came back to this hotel and recommended and promoted it over the years because of the comfortable relaxed retreat like atmosphere it gave me especially the outdoor thatched roof covered area, where i used to spend a lot of time reading and surfing the net under this shaded area. To me It was like an extension to the room.
Unfortunately they have recently renovated by pulling down this area and along with it the unique atmosphere it gave the hotel and what i used to go there for.
All hotels especially in Asia have their strong and weak points from customer service to quality of rooms to internet signals therefore to mention Billabongs faults for me would be just trivial, however the local staff at Billabong are their biggest asset from reception, kitchen, bar and restaurant to room service staff.
However if you took away the swimming pool this hotel I feel has no competitive advantage over other hotels and guesthouses in the area.
After staying for a total of 18 nights this time with no discount or complementary appreciation offer for a long term stay as i was told I used a booking agent to purchase the room, I therefore had plenty of time to look around at other places to stay in for my next visit and was quite surprised at what other properties were available and very competitive all round.
I would like to offer a recommendation that "hotel promotional" photos of the old style hotel, such as the one on Tripadvisor and other sites should be removed from websites and updated otherwise people might think they are being misled.
Anyway, thanks for the past stays Billabong, I enjoyed the past stays but could not return or recommend you now to others.
Good luck with your new direction in the future.
- Official Description (provided by the hotel):
- Centrally located. Free WIFI. 24 hours Reception. Large saltwater swimming pool and garden. Hot showers. Fully air-conditioned rooms. Inner spring mattresses. All rooms have ensuite bathrooms. Quality Linens. Only minutes from Central Market, Sorya Department Stores. 1km from the Riverfront. Featuring a restaurant and bar with cosy hangout areas around the pool. All our spacious rooms have comfy beds, private showers, toilet facilities, air conditioning, and lockers for your belongings. You'll get a set of bed linen, towel, Wi-Fi as well as maps with all essential information about the going-ons in town. ... more less
- Reservation Options:
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- Also Known As:
- Billabong Phnom Penh