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Reviewed June 17, 2013

Pros: nice size room with pool view
Great pool
Great quiet location with Tuk tuks waiting outside so very easy to get most places for $2
Nice breakfast included although it finishes at 9am.
Just 2 blocks from the central market
Cons: air con in room never got cold enough
No mattress protectors so bed sheet constantly came loose.
Absolutely no information in the room about check out times etc or general information including safety.
Intermittent hot water/water pressure.
Got ripped off by one staff member on our first night buying drinks, charged us twice for a drink and lieterally 2 minutes later came back with less money and a fake apology.
The taxi booked through the hotel to the airport at the end of our stay was not an official taxi and cost $3 dollars more than the official taxis. There was a standard price of $9 to the airport which we should have been charged.
Overall a good stay for the money but some tweaking needed

Room Tip: Ask for a pool view
  • Stayed: June 2013, traveled as a couple
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1  Thank Harrietthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

I was holidaying with my 72 year old father and stayed at the Billabong Hotel. Had the best massage of my life in the safety of the hotel. 90 mins $20. Good mixture of local and 'aussie' food at the resturant, with realy good service. Rooms were cleaned daily, pool kept in good condition. There was a mixture of people staying from bsiness/family/couples/backpackers...all well catered for. Walking distance to the markets and palace. tuks tuks outisde the front door. Tour desk within the hotel to advise and arrange tours. Took all our bookings and arranged for bus from Phnom Penh to Siem Repe $12. Will be back.

Room Tip: There are rooms that look ot onto the pool area which were very nice.
  • Stayed: June 2013, traveled with family
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Thank cdl1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

Billabong Hotel is excellently located in a not-so-busy street near the Central Market, bus stations, and other places of convenience in Phnom Penh. It is just few minutes away from the Royal Palace and Silver Pagoda but out of the way to the main highway leading to the Killing Fields. The front desk was manned 24/7, there is a restaurant and poolside bar serving 'till 10:30 in the evening, the ground is landscaped with small swimming pool. The standard room in the second floor, with poolside view was nice and clean but small ; very limited space to move around The bathroom is small as well; no separate space for shower. Standard bed and mattress plus good air conditioning unit make a restful stay and sound sleep. Breakfast is good with fruits and juice, tea or coffee. Service was superb except for a particular lady in the bar who did not know how to put some smile in her face. Value for money? Very good.

  • Stayed: May 2013, traveled as a couple
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Thank TravelBug1469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

A good place to stay if you're in Phnom Penh for a few nights.

The location is a little out of the way and down a quite dark street at night. Not within any easy walking distance, although the market is just down the road, the roads are not easy to walk down. there are tuktuks right outside of the hotel though all waiting for people from the hotel, so it does make it very easy to get to anywhere you want to go in the city or out for a trip to the killing fields.

The rooms are nice, I had one on the first floor, so no balcony but had views out over the pool (which is very nice, but not as big as I imagined from the picture!). The room had both a fan and air conditioning, which is always nice to have the option. There was a minibar in the room, with prices the same (for beer at least!) as down at the poolside bar, which is pretty cheap! So that was nice and very convenient.

The poolside bar is nice, serving a good range of drinks and good prices, as well well cooked food for dinner and lunch. The lok lak and amok are both good options for a taste of Cambodian cuisine. Breakfast is good, food cooked to order but there is toast and fruit juices to help yourselves to (as well as vegemite and skippy peanut butter as its an Aussie place!).

The pool is but is still a good size and is very nice for a swim, especially in the heat of the city.

  • Stayed: May 2013, traveled as a couple
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Thank kiki2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

Stay & Location: Two nights. 3-5 minutes from the riverfront by Tuc Tuc.

Room: Stayed one night on the second floor and one night on the ground floor. Both rooms were very basic but comfortable. I find it a problem though that you can't keep the AC running while away from the room. If you're out for most of the day/evening it takes considerable time to cool down the room to a comfortable sleeping temperature. The second floor room was a lot noisier - maybe a generator or ventilation on the roof is the cause. The second floor bathroom got flooded when taking a shower since the drainage (which was actually a small duct in the floor along the wall) couldn't absorb all the water. I personally hate this. The ground floor bathroom didn't have this problem although it didn't have an edge to seal off the shower area from the rest of the floor. But the drainage was in the shower itself so it wasn't a problem.

Amenities: Shampoo and soap. Minibar with softdrinks and beer.

Cleanliness: Average. Nothing stood out either way.
Service: Reception was very helpful and tried their best with English. They helped us book bus tickets to Saigon.

Food: Breakfast was very basic but nonetheless satisfactory considering the price.

Facility: The hotel has a quite nice and clean dipping pool in the middle of the complex. The hotel feels like other reviews have written like a small oasis in the midst of a busy and hectic city.

Improvements/Suggestions: Improve drainage in the bathroom and make edge around the shower area.

Overall: This hotel is very good value. Location is very good if you want to explore Phnom Penh. I highly recommend staying at the Billabong Hotel.

  • Stayed: May 2013, traveled with friends
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Thank casperdenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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