As we arrived things looked alright but general feeling was not to good and staff was unfriendly. After the second day we needed to change some money and we still had thai Baht... we counted our money, so we knew for sure how much we still had... we asked for changing it in the hotel but they asked a not fair rate so we went to the official exchange... knowing that we wanted to change thai money they probably suspected that we had more in the hotel room... the day after, right before we left we quickly counted the money again, which was in a wallet in our bags under clothes in the room! And there appeared to be 4000 baht (120us dollar) missing. They do it in such a cunning way that they don't take all but only like 1/3 of what is there so when you check if there is still money you don't realize that some notes are missing (in this case 4 notes of 1000 in a total of 12 notes), and when you do realize its either to late or you've been to so many places that you might think you lost it yourself... Its only because we counted to money the day before and at that time that we were ABSOLUTELY sure that someone with a key to the room from the hotel must have taken it! When we went to complain, they basically laughed in our face!! being rude telling us that we must have lost it or something else!!! they did not want to call the police and told us this was the first time ever... but, when we asked tuk tuk driver same thing had happened a couple times before already! So they lied about that as well!
If you still want to go there, which I discouraged fully... count you money in the room every day!!
I think they have been doing this for a long time because in this way you are never sure where or when you lost your money and so it almost never gets back to them!!
Also they had all the answers ready when we came to complain so my feeling is they either all know this or this is for sure not the first time as also the tuk tuk driver said!
very unhappy couple...!!!
- Official Description (provided by the hotel):
- The ideal location for visiting the city, or business, this hotel renovated in 2012offers all the amenities, with modern lift, large superior rooms and a buffet breakfast in the new dining room.All services, visas, bus ticket, personal safety are assured. ... more less
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- Also Known As:
- Hotel Angkor International