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“Charm in abundance but very poor management service”

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Rambutan Resort - Phnom Penh
Ranked #4 of 267 Hotels in Phnom Penh
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Charm in abundance but very poor management service”
Reviewed April 3, 2013

When I arrived at the Rambutan I was surprised to find myself in a building site: an unfinished entrance (and safety hazard), the stairs being painted and the water in the swimming pool was a strange, cloudy, deep shade of green. Nothing in my booking or on their website suggested that it was unfinished. The warm welcome and reassurances offered gave me some hope.

Doubt returned with the absence of a safe in the room and no bulb in the bathroom. Both were rectified although the portability of the safe raised a question. My room had possibly not been occupied previously and obviously not adequately checked. Later I noticed the absence of soap by the wash hand basin - rectifying this was a bigger challenge.

The decor is minimalist and attractive although it makes one wonder whether something is missing or just not intended. Chairs were produced for the balcony after two days and two reminders - not to the staff, but directly to the owners. An attractive wooden screen that shields the bathtub on the balcony disappeared without comment on my second day. A dream, perhaps, for an exhibitionist. Rooms have bare floors and no rugs.

Fruit juice was available at breakfast on only one of three mornings. I was somewhat surprised when checking out to find that this incurred a charge as did 'extra coffee' at breakfast. By then I'd given up asking any questions or expecting effective action.

The owners are experienced hoteliers; they have a sister hotel and resort in Siem Reap (Golden Banana Boutique Hotel and Resort). It's difficult to understand their slow and poor response to simple requests. Many of the pictures on the Rambutan website suggest a finished product. It's not.

The staff are unfailingly courteous. The wifi works well.

Definitely not recommended until the owners/managers get themselves organised in some pretty basic ways.

Room Tip: Pool view rooms with balcony should be good when the hotel is finished and the owners have improved...
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  • Stayed March 2013, traveled solo
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8 Thank BillSeapoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldtraveller062, Owner at Rambutan Resort - Phnom Penh, responded to this review, February 22, 2014
Yes that’s whats happening if you open, it’s always too early it seems and although we fixed all these bugs, its still not nice that everything went wrong that could go wrong with I think our first guest. By saying that, yes we made mistakes and although we gave big discounts, and free stays and found other hotels to stay for all early bookers, it was still too early. I hope that you can come back again and check us out, I am sure we do much better now and that we fullfilled all promises that you already saw.
dirk de graaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rambutan Resort - Phnom Penh

Property: Rambutan Resort - Phnom Penh
Address: #29 Street 71 | Between junctions with streets 398 & 400, Chamkarmon, Phnom Penh, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 267 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rambutan Resort - Phnom Penh 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
A sister property of Rambutan Hotel & Resort in Siem Reap located in the middle of Phnom Penh's chique and quiet BKK1 area, just walking distance of Toul Sleng and Russian Market and a short ride from all other activities. All rooms have TV, air-con, fan, writing desk, rain shower, fridge and all amenities. All deluxe suites have a private outdoor bath in garden or balcony. The Penthouse suite overlooks the city and has a large private Jacuzzi. Salt water pool, bar, restaurant, spa and free breakfast (large choice) complete the Resort. Set in a city environment with a green garden makes it the perfect city oasis for a short getaway or holiday. ... more   less 
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