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“o tea no cakes, very small swimming pool”
2 of 5 bubbles Review of TeaHouse

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TeaHouse
Ranked #18 of 265 Hotels in Phnom Penh
Certificate of Excellence
Nha Trang, Vietnam
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“o tea no cakes, very small swimming pool”
2 of 5 bubbles Reviewed February 13, 2013

Same as the above review we were recommended to the Teahouse by Kabiki manager as it was fully book. Having stayed at all the hotels of the same management group we couldnt believe this was from the same. Lousy construction quality and lacks of attention to details not as others hotels thay we have stayed and very pleased with.
I have the feeling that this is an old building renovated. The wrecked down, abandon kind, not the antique, beautiful kind. After checked in we'd been told that it has just been newly open (04 days) but we should have been told in advance.Not everybody want to be exposed to management experiment especially in their only vacation of the year!!

The elevator is very slow and when we step in the room there is smell of humidity. Paint stain still everywhere. Electicity is run by pvc conduit and there is one socket right in the middle of the bed head which is not
childsafe at all. AC is old and not working ( on and off). At day time there's a contruction site on the neighbor and there is a water pump running everynight too!!! Everyday there are 01 more thing brought to the room (towels, hairdryers, glasses, shampoo...) so it's like a guessing game what surprise we gonna have for today everytine we come back to the room. Hoping that when we left it may have full of amenities that it should.

The restaurant is of poor choices. Today is our 5th day at the hotel and we had to gone elsewhere to have breakfast as i had had eggs for 5 consecutive days. Selection for lunch or dinner is poor as well with fronzen stuff!! Tomorrow is my last day here.

Regarding the pool it is very small and has no shades.

The plus on this hotel is housekeeping team very well with their job. Our room is always clean and tidy. The staff are nice and friendly and trying to be helpful. Service in the restaurant is horrid...we never have a table set ready, always lacks of napkin or utensils.... And of course there was no selection of tea nor cakes, which were the main reason why we chose this hotel.
I really think that if you are not ready yet then should not oped to guests as we came with expectation to a great vaccation to be taken care of by details with the trust we earned during our previous stays in others of your premises and now we are leaving with otherwise!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wanderinguyngal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at TeaHouse, responded to this review, February 27, 2013
Dear Guest, sorry, we indeed have been delayed in the starting-up of the TeaLounge. We are getting the cake display in this week, if all goes as expected. Still fixing a few little things: Cheers, Alexis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,088 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ho Chi Minh City, Vietnam
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

The manager of the Plantation recommended this hotel, their sister hotel, to me when their own hotel was fully booked. The hotel had only been open five days by the time I arrived, but you wouldn't know it from how smoothly everything ran.

The staff are amazingly, wonderfully helpful. Whatever you need, they will try to find a way to do it, from sending tuk-tuk drivers to buy bus tickets, to booking massages, to bringing your room service with a smile. The staff are what make this hotel a wonderful treat.

My room was clean and neat (I was also the first person to use it, which was quite a change). The entire hotel can be described as clean and neat, but not sterile. It is very welcoming. The lobby is an open air garden strewn with divans and there are little porches with pillows that you can rest on. The pool is small, but well kept, and the staff will bring your drinks right to the poolside.

I stayed two nights, one more than originally planned, and I was reluctant to leave. I can't recommend this place highly enough.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sevarem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at TeaHouse, responded to this review, February 12, 2013
Dear Guest,

Many many thanks for this first review. Thank you also for being so positive and forguiving for all the starting issues we always have in the first week!

Cheers,

Alexis (owner)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TeaHouse

Property: TeaHouse
Address: 242 #32 Street, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #18 of 265 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3 star — TeaHouse 3*
Number of rooms: 52
Official Description (provided by the hotel):
TeaHouse is one of Phnom Penh's newest hotels and is inspired by the world of Tea. It offers 52 rooms with an Asian touch, a large Tea Lounge with a wide selection of cakes, ice-creams and plenty more with a choice of over 30 kinds of teas. ... more   less 
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