I prepaid a full deposit for 2 nights stay here. Unfortunately the protests in Thailand and risk of airport complete shutdown stopped my trip to Cambodia. I notified the hotel more than a day in advance that I had to cancel my international trip there due to safety and travel concerns.
The warning here is they kept all of my money including tax and service fee and refused all refund despite Being able to resell my room to someone else. I understood there was some hardship to them for giving advance notice but only of a bit more than a day (2 days in the case of my second night) and that I could accept that they take some fee from me. However they said they will keep 100% of my money even though I notified them to cancel so they could resell the room.
The point is this - they kept 100% of my money...this means including taxes and service fees for taxes and services they did not provide.
When I asked them to handle my situation fairly because I did not cancel in some malicious way and that I would settle with them for some fee, they insisted that they keep all of my money.
So in the end, please be careful with your money if you prepay them. In my case they kept the tax and service portion of my money, resold the room and kept my full rate for the room. I believe in the United States it is illegal to keep a customer's money for government fees and at the least it is unethical to keep service fees so usually some partial refund after fees would be granted. In this case I feel they stole my money and after asking them for resolution they rejected my requests and kept it all.
Buyer be warned.
- Official Description (provided by the hotel):
- La Rose Boutique & Spa is only a 5-minute walk from the significant Independence Monument. It operates a 24-hour front desk and boasts a luxurious spa and wellness centre. Free Wi-Fi access is available in the entire property. This non-smoking hotel is a convenient 20-minute drive from Phnom Penh International Airport. The Royal Palace of Cambodia is located 1 km away, while the Famous French Colonial Building (Central Market) is within 2 km away. Fitted with a wardrobe and seating area, air-conditioned rooms are equipped with a personal safe, a flat-screen cable TV, minibar and tea/coffee making facilities. En suite bathrooms come with a hairdryer, bathtub, shower facilities and free toiletries. At La Rose Boutique & Spa, guests can request for luggage storage, laundry and car rental services. Conveniences include a tour desk, business centre and shuttle service to the airport. The in-house La Rose Restaurant serves flavourful Asian, Western and traditional Cambodian dishes. Special diet menus such as vegetarian dishes are also provided on request. Room service is available. What's more, the boutique offers an unlimited access to its partnered outdoor swimming pool with complimentary transfer to and from hotel to the pool. ... more less
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