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“Fantasic Service”

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One Up - Banana Hotel
Ranked #1 of 331 Phnom Penh B&B and Inns
Certificate of Excellence
Reviewed September 13, 2013

Overall we were very happy with our stay. The rooms were clean and the food served was delicious. We just stayed one night on our way to Siem Reap and arrived into the hotel just before lunch time and within a short time the staff had organised food and a tuk tuk to see the killing fields and S21 to make the most of our afternoon. Later that night we enjoyed some drinks on the open top balcony on the top floor with a view of the light up independence monument in the background. We would highly recommend this hotel.

  • Stayed: September 2013, traveled on business
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1  Thank RoisinOSullivanKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded September 23, 2013

Dear RoisinOSullivanKY, thanks for your recommendation!
For guests like yourself, our staff is happy to organise your day-trips and onwards tickets. This way you can enjoy your visit and don’t waste your valuable travel-time on logistics.

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392 - 398 of 577 reviews

Reviewed September 9, 2013

I'm not sure I could say anything negative about this place, even if I tried! The staff is very helpful and the room was extremely nice considering the price! In europe this hotel would have been 100 euros per night, easily!

The staff assists with anything you may ask of them and they are always willing to help - and do it with a happy face!

Room Tip: Not a single tuktuk driver I talked to knew this hotel. They all thought I said "Top Banana&quo...
Stayed: September 2013, traveled solo
2  Thank Kenneth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded September 23, 2013

Hi Kenneth, thank you for your review. Our staff do their utmost best to make our guest feel at home in Phnom Penh. We like our rooms spotless clean, so our guests feel safe and secure. Thanks!

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Reviewed September 8, 2013

I stayed at One Up for six nights and was glad that I booked it. Smacked in the middle of BKK1, the hotel is surrounded by good coffee shops (costa, bluepumpkin and brown) as well as many good restaurants. Arun and his team made the hotel special. They are friendly, polite and took care me from booking shuttle van to Battambong, recommending local restaurants, even getting a lunch for me from their partnered restaurant, as I was too lazy to go out in the heat. The hotel has all the amenities I need and I really like the way the scent the hallway with natural herb, i think it is bitter lemon leaves.

Room Tip: Rooms with balcony are larger than ones without. The best rooms are the penthouse which have easy a...
  • Stayed: August 2013, traveled as a couple
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2  Thank Vannareth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded September 15, 2013

Dear Vannareth,
Thank you for your kind review. Our staff is indeed very helpful in aranging trips or tickets. Just ask when you check-in. We hope to welcome you again! Kind regards from One Up Hotel

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Reviewed September 1, 2013 via mobile

We stayed at the One Up for 6 nights and couldn't have been happier. Arun and his team provide an outstanding service. The hotel is well located, conceived and appointed. The rooms are spacious with all amenities one would expect. The beds aren't as firm as others we have experienced in SE Asia. The staff helped booking buses and the hotel's trusty tuc tuc driver took us everywhere we wanted for a very reasonable cost. It is bice to stay somewhere with a social concience. All in all one of the best hotel experiences we have had and great value for money, what more could one ask!?

  • Stayed: September 2013
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1  Thank Olitrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded September 3, 2013

Dear Olitrav,
Thank you for your kind review and mentioning our "social conscience". We do try to help in any way we can the local communities and support Khmer initiatives. Also thank you for pointing out to our "very reasonable cost". We try our best to offer the highest value for money possible. Good luck on your travels, we're always happy to see you and/or your friends return to ONE UP HOTEL!

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Reviewed August 31, 2013

Hotel is in the smart end of town near busy roads full of bars and restaurants but just tucked off the end of the road makes it feel like an oasis of calm. Amazing customer service, greeted with lovely iced drink and recognised everytime we came back. Manager always had time to talk with us and ask us about our day. Very helpful arranging tuktuk tour and with local area info. Can pay more for English speaking driver but not sure what they would add and our driver spoke more than enough. We paid $20 and were taken to prison s-21, killing fields and Russian market. Then dropped back at hotel before being taken to water front in early evening and picked up after dinner. Roof top terrace nice for a sundowner. Be aware 2 of the rooms are on ground floor by reception. We didn't experience any undue noise though and there is 24hr reception so felt safe. Rooms are large and clean. Breakfast is optional extra which can be delivered to your room but relatively pricey and lots of other breakfast options in easy walk.

  • Stayed: August 2013, traveled as a couple
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1  Thank Rhian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded September 1, 2013

Hi Rhian H,
Thank you for your kind review. “OASIS OF CALM”... Yes!! We love that expression! Indeed, our small boutique hotel is a secure, safe, clean and almost family run place away from the Cambodian hectic. This way, you rest well in nighttime and have the energy to explore the city in daytime!.

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Reviewed August 30, 2013

Very clean and nicely decorated room .
Really comfy place with friendly and helpful staff.
There is a kitchenette,balcony,safe,fridge,flat TV screen .
Choosing a place to stay was a little difficult for me as I wasn't sure about this chaotic city and what to expect but I was not disappointed.
Thank you Arun and staff (sorry can't remember all your names...).I'll be back.

  • Stayed: August 2013, traveled solo
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Thank MeInAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded September 1, 2013

Dear MelnAsia,
Thank you for your review. Choosing a place on your next trip to Phnom Penh is hopefully not so difficult anymore. One Up Hotel goal is to keep our rooms spotless clean, to offer a safe and secure place during your stay, offer top customers service and due to our moderate prices this results in a superior value for money stay.

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Reviewed August 28, 2013

There are many hotels and guest houses in Cambodia but non compare to the
level of service at the one up Banana Hotel.

the rooms are what you would expect of a five star hotel in places like the US or Europe
clean, comfortable and kept that way,

the hotel is tucked away in an allyway but very close to all the important and fun places you would like to visit.

the thing that outshines every hotel that Ive been to in Belgium, Dubai and Iran
is the staffs level of service and friendliness they will bend over backwards to help you with your stay and make you feel like a part of there family and that is a service you wont find
easily anywhere else.

i stayed there a week and both me and my sister are more then happy for having me stay at the one up banana hotel and recommend it to all who come to Cambodia.

sending a big thank you to Arun and his staff

  • Stayed: August 2013, traveled solo
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Thank Hamid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this reviewResponded August 30, 2013

Hello Hamid S.
thanks for your great review. Yes, our staff will do almost ANYTHING to make our customers happy. On top: we keep our hotel SPOTLESS clean and we offer a SAFE and SECURE home during our guests stay!! Thank you!

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Additional Information about One Up - Banana Hotel

Address: Z9-132, Street 51 | Bkk1, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Airport Transportation
Hotel Style:
Ranked #1 of 331 B&Bs / Inns in Phnom Penh
Price Range: $24 - $38 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Up - Banana Hotel 2.5*
Number of rooms: 13
Official Description (provided by the hotel):
We have 14 great rooms, two with private balcony, and two on our beautiful rooftop. All our rooms feature: Mini Bar, Air Conditioning, In-room WiFi, 32" LCD TV, Kitchenette with fridge, Kettle Tea and coffee in room, Walk-in shower with hot water, Daily cleaning service, 24-hour security. ... more   less 
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