Drove me crazy that everyone we spoke to referred to this as a zoo, it's not, it's a sanctuary for animals rescued from poachers or smugglers or the restaurant trade etc.
We went there on a tour with Betelnut Tours (http://www.betelnuttours.com/index.html) and would not recommend going there any other way - they were excellent. It's a lot more expensive going with Betelnut than going on your own but it's worth every cent.
Our Betelnut guide was Vathana and she's very friendly and chatty and has excellent English. She's worked at the sanctuary and knows her way round and the background of all the animals (it's not a well sign posted 'zoo' I think you'd be completely lost if you went yourself). With the tour we saw and learnt loads and highlights include: tickling a friendly gibbon who used to be a pet, a lovely cooked lunch, behind the scenes with the tigers, gorgeous rescued bears with paws missing, and feeding the elephants.
It was excellent and I only wish they promoted themselves more as a sanctuary because I think a lot of people are suspicious of going to a 'zoo' but these guys are doing really great work and Betelnut need to do tours daily and not just twice a week!
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