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“Great location with views of the Royal Palace”

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The Frangipani Royal Palace Hotel
Ranked #32 of 278 Hotels in Phnom Penh
Certificate of Excellence
Reviewed June 8, 2014

First impressions were that this hotel was a bit basic, but our room was fine and nicely decorated. Nice views across to Royal Palace. Bath was good with a detachable shower. Hairdryer worked fine. Breakfast was okay.

  • Stayed: March 2014, traveled with friends
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Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Director of Sales at The Frangipani Royal Palace Hotel, responded to this reviewResponded August 27, 2014

Dear Carol,
We thank you so much for your recent stay and positive feedback. We're happy to learn that you had a pleasant experience with facilities at Frangipani Royal Palace Hotel.

Our team looks forward to serving and welcoming you back to our hotel soon!

With best wishes,
Hotel Management
The Frangipani Royal Palace Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 - 441 of 794 reviews

Reviewed June 1, 2014

it's a very basic hotel but has everything needed and is well presented and very clean. Staff were friendly and inviting. What I really liked was the hotel had tuk tuk drivers outside hotel for guests use and were at a good rate (which they had the places and prices listed inside the hotel)to get around as it was well into 37 degrees and rising when we were there. Breakfast was great and the rooftop bar with a great view and relax and watch the world go by.

  • Stayed: May 2014, traveled as a couple
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Thank Kiri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Royal Palace Hotel, responded to this reviewResponded June 5, 2014

Dear Kiri,
Thank you very much for taking the time to leave full positive scores on this forum. We are delighted that you liked our services, staff and facilities here. We have shared this review with our entire team and they are pleased after reading this review. Thank you for your support.

Thank you ones again for your patronage, and we hope to have you back again very soon!

Warmest regards,
Hotel Management
The Frangipani Royal Palace Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

This lovely boutique hotel is situated within walking distance of the Royal Palace and the River walk, and there are many restaurants and bars close by. The area seemed very safe and we enjoyed evening walks along the river after dinner. The room, spacious and clean, has a comfortable bed and a great AC system. The roof top pool is clean and refreshing although there are limited lounge chairs. There is a roof top bar area with an amazing view of the river, a great place for an evening drink. Breakfast was very good, and included, offering both continental and hot options as well as an egg station. We really enjoyed this hotel, particularly the location!

  • Stayed: March 2014, traveled as a couple
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Thank Carolinetravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Royal Palace Hotel, responded to this reviewResponded June 26, 2014

Dear Valued Guest,
Thank you very much for taking the time to leave your positive comment on this forum. We are delighted that you had good experience. We’re really appreciated your favor comments on guest room with spacious and clean. Our breakfast is having great choice for both Asian and Westerner. Every guest said the hotel’s location is very convenient for them to access to most of tourist attraction sites such Royal Palace, National Museum, Art galleries, Mekong river, restaurants, pub complex and many more.

Thank you ones again for your patronage, and we hope to have you back again very soon!

Warmest regards,
Hotel Management
The Frangipani Royal Palace Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

From the moment we arrived we were welcomed by very friendly staff and throughout our stay they were all lovely. Loved the tuk tuk to get around and the markets. Room comfortable and clean, very good breakfast and spa excellent value

  • Stayed: May 2014, traveled with friends
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Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Royal Palace Hotel, responded to this reviewResponded June 26, 2014

Dear Sharon,
We thank you so much for your recent stay and positive feedback. We're happy to hear that you liked our room, breakfast and spa.

Our team looks forward to serving and welcoming you back to our hotel soon!

With best wishes,
Hotel Management
The Frangipani Royal Palace Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2014

Hotel itself isn't particularly special. Room was very average but has all the things you need, mostly just the air conditioning! Interesting feature was that bathroom door didn't close properly, also the bath-tub was rather difficult to get into and out of even for a young 'un like myself.

The view from the rooftop was great, really have to go there for a drink or three at dusk. The cocktails are good as is the mouth watering BBQ selection (not cheap though). The view of the entire Royal Palace is worth it alone. Like the pool too but would've preferred some more shade during the day.

Also loved the breakfast selection. Only stayed 1 night here so only ate once, unfortunately! So much choices and loved the cook to order noodles especially.

  • Stayed: April 2014, traveled as a couple
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Thank Kitkat271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Royal Palace Hotel, responded to this reviewResponded June 3, 2014

Dear Valued Guest,
Thank you very much for taking the time to leave your positive comment on rooftop view and breakfast. Sorry about the bathroom door was not closed properly.

Thank you ones again for your patronage, and we hope to have you back again very soon!

Warmest regards,
Hotel Management
The Frangipani Royal Palace Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

We ended up at this hotel as part of an organised tour, staying two nights. We were given room 707 and shortly after, discovered that the air conditioning didn't work (it was a 37 degree day!). We sought assistance from staff who were very friendly and attempted to fix it, but the air conditioning said no.

We asked staff for a fan and they willingly provided one- all with a smile. The bed, which was quite hard, had a doona and no sheet, so we also sought a sheet and ended up sleeping on top of the bed due to the heat and only a pedestal fan. Before retiring for the night, I discovered ants throughout the room! It was a very long, very hot sleepless night! In the morning, to top things off, I discovered the ants right through my suitcase and in the bed!

We complained to staff that morning and they we incredibly apologetic and arranged to have us upgraded to a suite (703) without hesitation. They even moved our luggage from room to room for us while we out for the day. The new room was fabulous- it had cold air conditioning and no ants!

The hotel has a lot going for it.....
-the rooms are big and bright
-cute modern boutique feel with a rooftop pool (great for 37 degree days!)
-good included breakfast
-very friendly and willing staff
-fantastic location overlooking the Royal Palace (if the King opened his blinds, you could literally see him!) and one street back from the river- close to everything!
-very clean!
-free wi-if and bottled and filtered drinking water.

Despite the problems we encountered, I would stay again, as I'm sure ours was an isolated issue.

Tip for the manager, Andy, though, please get new bath towels! The current ones are so thin and rather scratchy!

Thank you to your staff for their hospitality! They definitely do your hotel proud :)

  • Stayed: May 2014, traveled as a couple
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1  Thank Pip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Royal Palace Hotel, responded to this reviewResponded May 27, 2014

Dear Valued Guest,
Thank you very much for taking the time to leave your most positive comments on this forum. At the same time, we would like to take the opportunity to apologize for the inconvenience this has created during your 1st night stay. We’ve already taken very serious actions following to your comments in order to improve those issues for our future guests. We are delighted that you had better experience here after moving to new room.

Thank you ones again for your patronage, and we hope to have you back again very soon!

Warmest regards,
Hotel Management
The Frangipani Royal Palace Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

The hotel is a great location to the riverside however back just enough to make it quite as well. A really nice roof top pool with great views if the growing city. The rooms are spacious and very clean the balcony rooms are worth the little extra. In particular the staff are excellent, I required medical assistance and they ensured all my belongings were taken care of. Special mention to Rosa who stayed with me in the ambulance and also came and delivered flowers to me in hospital. After I returned to the hotel for one night prior to returning home. In short I highly recommend this hotel based on every experience if this particular journey.

  • Stayed: May 2014
    • Value
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Thank Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Royal Palace Hotel, responded to this reviewResponded May 26, 2014

Dear Lee,

Thank you so much for staying with us and for spending the time writing us your full score reviews on our performance.

We're happy to read your reviews and have shared these comments with our entire team and especially to Rosa to recognize their outstanding efforts. As part of our commitment, we will try our best effort to provide our guests with an exceptional stay and memorable experiences during their stay, and I am glad that our team was able to achieve that.

Once again, we’re really appreciated your support and recommendation.
We hope that we will have a pleasure opportunity to welcoming you back in the near future.

Thank you and with personal best regards,
Hotel Management
The Frangipani Royal Palace Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Frangipani Royal Palace Hotel

Address: 27 Street 178, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 278 Hotels in Phnom Penh
Price Range: $64 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Frangipani Royal Palace Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Frangipani Royal Palace Hotel is situated in the heart of Phnom Penh on the edge of the citys art district and couple of minutes walk from the bustling river front area and the historic Royal Palace.With a roof top pool and restaurant, our own spa, and spacious, comfortable rooms, the hotel is the perfect base from which to explore Cambodia’s capital. ... more   less 
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