After staying many times in Phnom Penh using international style hotels, I was looking forward to a boutique style this time around and this one did not disappoint. The hotel (as with most boutique ones) has limited room capacity, but that does not mean the services and amenities are. They have most things that the international chains have, just a little smaller or less;
They have a pool, a bar, a restaurant, a massage/spa centre, a business centre, elevators, room service, porter service, transport services etc. along with various styles of rooms and bedding configurations.
Upon arrival, we were greeted by friendly staff and assisted with our luggage without any wait. The front entrance although small is well decorated with a garden and a pond which you cross an ornamental bridge to access the lobby. Check in was at an average speed, but this is mainly due to passport copying and verification of reservation documents (bear in mind the possible language barriers) but all done without any faults. All done with a complimentary on arrival drink. The lobby is an adequate size for the hotel which leads to the bar / restaurant area and another exit to the pool area. There is also a small sitting area and a free connected computer, with a business centre located behind reception near the small elevator.
Our room was a deluxe with balcony located on the third floor overlooking the street. It contained a queen and a single bed - both very comfy, with a private ensuite and both very spacious, clean and neatly presented (even towel statues on each bed), and a sitting area with two chairs and a coffee table. Although it overlooked the street, we found the glazing for the balcony and that the road was not terribly busy, caused no noise disturbances throughout the entire stay. The room's amenities were quite modern, all in working order and very adequate (TV, mini-bar, desk / chair area, air-cond, luggage / wardrobe, safe etc.) with ensuite having a separate, large bath and large walk in shower cubicle. Overall we were all quite impressed with the size and quality of the room and it was more than adequate for what we needed - out everyday from early morning to evening doing things.
The pool area is small, but adequate and well maintained for the hotel's size with several sun beds and tables and complimentary pool towels, and although the road is just on the other side of the fenced/partitioned area you would hardly notice (no comment during the day as we were out). There is a shower/toilet cubicle and even a small bar area, but it didn't look like it was used...maybe during the day or on special occasions?? We swam in the late evening, and still managed to attract the attention of staff within the lobby who quite happily got us drinks from the bar - we didn't even have to get out of the pool. Fantastic service!
Breakfast was included with the room, and was located in the small dining/restaurant area (opposite the bar and adjacent to the massage/spa etc centre). There were several western choices as well as Khmer / Asian choices - enough to cater for most tastes. I'm not a big one for breakfasts first thing in the morning, so I don't eat a large variety, but within our group of three we were all happy with the size and quality along with the choices on offer. The service was fast and friendly and the seating was comfortable and enough for the hotel's size. We didn't use the restaurant for dinner, opting to use Bopha (on the quay) and Khmer Surin - opposite corner to the hotel.
The only negative was the laundry. We sent out a batch of dirty laundry and although it appeared cleaned my 3 x pairs of sockets still stank which affected the entire washing. Maybe they didn't wash these properly or dry them properly, though they looked cleaned they were fairly smelly. Needless to say the entire load had to be re-washed in Siem Reap as we didn't have time left.
Overall this hotel was a very welcome change to what I usually use when in Phnom Penh, and offered secure and comfortable accommodations. The staff were very helpful, friendly and polite with a good level of English. They assisted in organizing a private car with driver for a transfer to Siem Reap at the last moment - albeit the driver was not very good.
Highly recommended, if you're seeking a wonderful boutique hotel with warm and friendly staff in a quiet location.
- Official Description (provided by the hotel):
- Whether you're a tourist or traveling on business, King Grand Suites Boutique Hotel is a great choice for accommodation when visiting Phnom Penh. It is in a walking distance or a short driving to the city's center. From here, guests can enjoy taking tour to the city's top attractions such as the Royal Palace, the National Museum, the Silver Pagoda, the Independent Monument, the Cambodia - Vietnam Friendship Statue, Casino, Night Market and Pencil Market. Besides of traveling you can enjoy easy access to a businesses area, embassies, NGOs and a logistic company nearby. Also, the location is only a few step to Khmer Sorin Restaurant, Comme A'La Maison, The Blue Pumpkin, Brown Cafe and Home of English School. Take advantage of unrivaled services and amenities at this hotel. A selection of top-class facilities such as safety deposit boxes, car park, restaurant and bar, spa, laundry service/dry cleaning, and Wi-Fi in public areas can be enjoyed at the hotel. 20 rooms spread over 3 floors provide a warm and pleasant home away from home featuring air conditioning, swimming Pool, complimentary wireless internet access, bathrobes, shower, and complimentary bottled water. Furthermore, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at King Grand Suites Boutique Hotel. ... more less
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