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“Exceptional Warm & Friendly Service”

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Sunway Hotel Phnom Penh
Ranked #36 of 267 Hotels in Phnom Penh
Seattle
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Exceptional Warm & Friendly Service”
Reviewed October 27, 2013

Very good hotel. Convenient location directly across from the American Embassy which was actually pretty funny--it is a veritable fortress, the embassy that is. Exceptional staff makes you feel at home--amazingly gracious and friendly people. Fine breakfast buffet for all tastes Asian or Western. Clean and comfortable rooms. Good beds. Pack an assortment of adapters for the electrical sockets--most are the big three prong style and can be in odd locations and never near the bed. Would stay there again.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Despardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, November 11, 2013
Dear Sir (Despardo),
Thank you for staying with us and your encouraging feedback while we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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884 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

We stayed here for a night after before leaving for a tour. Very convenient for the sights and only 30 mins from the airport. The rooms are nice and the beds very comfortable. The food and service were both very good, and the prices very reasonable. The hotel decor is slightly outdated but clean and serviceable. I would be happy to stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Itfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 25, 2013
Dear Sir/ Madam (Itfox),
Your kind feedback and choice for having stayed with us is very much appreciated and we hope to be able to welcome you back soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 23, 2013

Nice hotel to stay in Cambodia as there are not many decent hotels available around town. The staff are very friendly and helpful, respond to my request almost immediately. It's convenient - having tuk tuk right outside the hotel and just about 15 minutes to town, central market and other eateries.

A new coat of pain and some refurbishment is recommended as the place do look like it needs one.

Room Tip: Ask for non-smoking and higher floor if possible. I like the room facing the US Embassy and it has a...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alvin_g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 25, 2013
Dear Mr. Alvin,
Thank you for having chosen to stay at Sunway and for the positive comments while hoping to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 20, 2013 via mobile

Located just a few streets from the waterfront this hotel was very convenient to get a $3 TukTuk ride to the waterfront. The accommodation was good with the service being friendly. The breakfast was great and the 5 hours of 'happy hour' worked well. Recommend this to all travellers.

Stayed October 2013, traveled as a couple
Helpful?
Thank AussieGreggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 25, 2013
Dear Sir/Madam (AussieGreggie),
Thank you for the wonderful feedback and hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2013

We stayed at the Sunway as part of a three week trip arranged by a holiday company based in Vietnam and Cambodia. First of all I must say the the hotel was excellent, with the staff being most friendly and helpful. They could not do enough to make us feel comfortable and put most UK hotels to shame. The food was first class and whenever we had a question about the service or local area in general there was always a suitable and helpful answer. All I can say is thank you for making our stay in Phnom Penh most enjoyable and we look forward to visiting again in the future.

Room Tip: don't hesitate to book this hotel either through a package or as an individual. Could not beat t...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank lesparry_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Sir/ Madam (lesparry12),
Thank you for having chosen to stay at Sunway and for having shared your wonderful experiences while with us. We truly appreciate your encouraging feedback and hope to welcome you back soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed October 17, 2013

We only stayed here 2 nights on our last leg back to Australia but found it a very nice hotel, clean and very nice staff but quite a distance from anywhere. The buffet breakfast was very nice.
On the negative side I found the bathroom ridiculously small, not enough thought went into the layout of these. Where the aircon was situated didn't give the best flow of cool air and we found it very warm at times
I was also extremely disappointed that free wifi was only available in the lobby, in this day and age I think free wifi should be available in all rooms as it was in all other hotels we stayed out during our trip

Room Tip: Perhaps make sure you don't get a room with a connecting door, we had the people on the other si...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Ms. Helen G,
Thank you for staying with us and having taken the time in providing your valuable feedback. We have noted on the room layout comments while please be assured that all rooms are provided FREE Wi Fi with additional option of cable. My apologies for any miscommunication and we hope to welcome you back soon, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forbes, Australia
Level Contributor
4 reviews
Reviewed October 14, 2013

A wonderful welcome to Cambodia. The staff were excellent in answering any questions and in guiding us to local eateries. The rooms were spacious and clean with a wonderful aspect overlooking the street outside. As it was a little way to the main river area it was a quieter location and a great place to retreat to after a busy, noisy day of sightseeing. Free Wi-Fi was also a bonus. Breakfasts were varied and plentiful to keep you going until the next meal. Didn't get to use the amenities but am sure they would be of the high standard that the hotel is. Thank you for a great stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kathryn136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Ms. Kathryn,
Thank you for having chosen to stay with us and for the positive comments. We hope to be able to welcome you back soon and once again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Phnom Penh

Property: Sunway Hotel Phnom Penh
Address: 1 Street 92 | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Phnom Penh
#18 Business Hotel in Phnom Penh
#20 Romantic Hotel in Phnom Penh
#21 Spa Hotel in Phnom Penh
#21 Luxury Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Phnom Penh 4*
Number of rooms: 138
Official Description (provided by the hotel):
Situated in the city center at one of Phnom Penh’s exclusive areas, Sunway Hotel is a 4-star international chain hotel, comprising of 138 spacious guest rooms and suites as well as 10 meeting rooms. Surrounded by lush greenery amidst colonial buildings, the hotel is a walking distance to Mekong river front, major shopping, ministries, embassies, banks and tourist attractions and it is only 20 minutes drive from Phnom Penh International Airport. ... more   less 
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Also Known As:
Sunway Phnom Penh
Phnom Penh Sunway Hotel

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