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“Sunway Hotel Phnom Penh”

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Sunway Hotel Phnom Penh
Ranked #35 of 270 Hotels in Phnom Penh
Warwick, United Kingdom
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Sunway Hotel Phnom Penh”
Reviewed October 18, 2013

We stayed at the Sunway as part of a three week trip arranged by a holiday company based in Vietnam and Cambodia. First of all I must say the the hotel was excellent, with the staff being most friendly and helpful. They could not do enough to make us feel comfortable and put most UK hotels to shame. The food was first class and whenever we had a question about the service or local area in general there was always a suitable and helpful answer. All I can say is thank you for making our stay in Phnom Penh most enjoyable and we look forward to visiting again in the future.

Room Tip: don't hesitate to book this hotel either through a package or as an individual. Could not beat t...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank lesparry_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Sir/ Madam (lesparry12),
Thank you for having chosen to stay at Sunway and for having shared your wonderful experiences while with us. We truly appreciate your encouraging feedback and hope to welcome you back soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
2 reviews
Reviewed October 17, 2013

We only stayed here 2 nights on our last leg back to Australia but found it a very nice hotel, clean and very nice staff but quite a distance from anywhere. The buffet breakfast was very nice.
On the negative side I found the bathroom ridiculously small, not enough thought went into the layout of these. Where the aircon was situated didn't give the best flow of cool air and we found it very warm at times
I was also extremely disappointed that free wifi was only available in the lobby, in this day and age I think free wifi should be available in all rooms as it was in all other hotels we stayed out during our trip

Room Tip: Perhaps make sure you don't get a room with a connecting door, we had the people on the other si...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Ms. Helen G,
Thank you for staying with us and having taken the time in providing your valuable feedback. We have noted on the room layout comments while please be assured that all rooms are provided FREE Wi Fi with additional option of cable. My apologies for any miscommunication and we hope to welcome you back soon, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forbes, Australia
Level 1 Contributor
4 reviews
Reviewed October 14, 2013

A wonderful welcome to Cambodia. The staff were excellent in answering any questions and in guiding us to local eateries. The rooms were spacious and clean with a wonderful aspect overlooking the street outside. As it was a little way to the main river area it was a quieter location and a great place to retreat to after a busy, noisy day of sightseeing. Free Wi-Fi was also a bonus. Breakfasts were varied and plentiful to keep you going until the next meal. Didn't get to use the amenities but am sure they would be of the high standard that the hotel is. Thank you for a great stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kathryn136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Ms. Kathryn,
Thank you for having chosen to stay with us and for the positive comments. We hope to be able to welcome you back soon and once again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dongguan, China
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 14, 2013

Clean and staff are quite freindly and comparitively more easily to communicate to the Phnom Penh Hotel. The overall is good, but the drainage system in the toilet need be improved, and the AC unite noises are sometimes heard during late night. The software is good , but some hardware defenitely need be improved.

Room Tip: The rooms on the 5th floor are comparitively better
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JJiang78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Ms. Jiang,
Thank you the continuous support and feedback. Kindly be assured that improvements have been taken on the comments on mechanical equipment and we hope to welcome your return soon.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
216 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed October 12, 2013 via mobile

One of the hotel chain I always stayed. In malaysia as well as in Cambodia.
Stayed there for a few days due to seminar. Gym and sauna, steam bath were all good. Breakfast were many variety. Nice one. I like it very much. But it is a bit far away from the main riverside and naga world. Nearby does have some nice food and a supermarket to fullfulfill your needs.
A porridge stall was superb good. Especially the one with pig blood was fantastic!

A must try food. Roast pig at the night market.

Stayed August 2013, traveled on business
Helpful?
Thank lineasy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 20, 2013
Dear Sir/ Madam (Lineasy2),
Thank you for the encouraging feedback and continuous support and we hope to welcome you back soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2013

My stay at the Sunway was very pleasant. Staff friendly, clean well maintained rooms, variety of choices for breakfast, good location, not far from the night market and river front. Traffic in the area of the hotel not heavy so not much traffic noise.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank AngmoKau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 11, 2013
Dear Sir/ Madam (AngmoKau),
Thank you for your encouraging comments and for having stayed with us, meanwhile we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth , West Australia
Level 6 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 8, 2013

We needed a decent hotel as we were both sick with Travellers Tummies. The Sunway was very pleasant. Rooms are a good size and offer all facilities. The rooms were cleaned very well and the staff was friendly and extremely helpful. Girls at the front desk answered our many questions very happily( As we were also meeting our World Vision Sponsored child, we had many questions) and doormen got us Tuk Tuks and estimated the costs as well as giving the drivers directions. Because we were not able to go out very long in our first few days and were still restricted in the last 2 days, we ate a lot in the hotel. Breakfast was fine, quite varied . We had a couple of dinners that passed the test but two dinners were below standard. Satays were like little bits of dried meat and the chef's fried rice was not only ordinary, the chicken was decidedly old. I did complain and the chef offered to re-do it himself but as I was not well, this dish had put me off eating anything. We had bread ,cheese and eggs for room service on consequent nights as we felt that at least we might be saved more tummy troubles by having that.
We were delighted to have a knock on our door on our last night, with room service bringing up a cake and even candles and matches , they had found from their records that it was my husband's birthday. What a wonderful surprise.
The hotel is on one of the nice boulevards, opposite the American Embassy and very close to the Riverside, Royal Palace and Central market. The Lobby Restaurant looks out on to the boulevard. There is free Wifi which was great .Thank you Sunway hotel for being so friendly in our time of need,

Room Tip: Rooms facing the front seem to be larger and have a pleasant view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omacarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, October 10, 2013
Dear Sir/ Madam (Omacarla),
Thank you for staying with us and sharing your positive feedback including valuable comments on your dining experiences in the hotel. The necessary improvements have been taken to enhance the quality of cuisine in our restaurant and we hope to welcome you back soon.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Phnom Penh

Property: Sunway Hotel Phnom Penh
Address: 1 Street 92 | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Phnom Penh
#18 Business Hotel in Phnom Penh
#20 Romantic Hotel in Phnom Penh
#21 Luxury Hotel in Phnom Penh
#22 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Phnom Penh 4*
Number of rooms: 138
Official Description (provided by the hotel):
Situated in the city center at one of Phnom Penh’s exclusive areas, Sunway Hotel is a 4-star international chain hotel, comprising of 138 spacious guest rooms and suites as well as 10 meeting rooms. Surrounded by lush greenery amidst colonial buildings, the hotel is a walking distance to Mekong river front, major shopping, ministries, embassies, banks and tourist attractions and it is only 20 minutes drive from Phnom Penh International Airport. ... more   less 
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Also Known As:
Sunway Phnom Penh
Phnom Penh Sunway Hotel

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