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“Comfortable, good value and location”

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Sunway Hotel Phnom Penh
Ranked #36 of 267 Hotels in Phnom Penh
Wagga Wagga, Australia
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfortable, good value and location”
Reviewed August 20, 2013

After a day travelling from Siem Reap this hotel was a little disappointing on arrival. Service was fine but the hotel is a bit tired. It was not pleasant to see masked men with fumigation gear as we arrived to our floor. The gym was reasonable and the breakfast very good. It is more 3 star standard and appears more "glossy" on the website than it actually is. The tour desk offered limited options. Otherwise it is well located and we found it clean and friendly.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ljrc_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 25, 2013
Dear Sir/ Madam,
Greetings from Sunway Hotel Phnom Penh and thank you for having chosen to stay with us during your recent trip to Cambodia.
Firstly, thank you for your favourable and encouraging comments and noted your feedback pertaining to the pest service routine.
As part of our continuous commitment in enhancing guests' comfort, sanitation and hygeine standards within the hotel premise and guest rooms, a monthly scheduled Pest Service is conducted and unfortunately it was done during the day of your check in.
We do apologize for any inconvenience caused and hope to welcome you back soon.
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891 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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Shreveport, Louisiana
Level 6 Contributor
241 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 19, 2013

Stubbled on this place while working at a local hospital and it became our home base while there. Within walking distance of a few attractions. Place might be a little dated but the staff was very helpful. Breakfast buffet was excellent with both Western and Asian fare with some things cooked to order. Has a small gym in the basement with enough things to get in a decent workout. Very reasonable price for the service and amenities.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 26, 2013
Dear Sir/Madam,
Thank you for having chosen to stay with Sunway Hotel and thank you for the kind words of encouragement. It is indeed a pleasure to learn of your positive experience while staying with us and we hope to welcome you back soon.
Thank you.
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Tokyo
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 28, 2013

It's a good solid hotel. Nothing spectacular, but when you're here on business, you don't need anything spectacular. Wi-fi is good, location is fine. Good solid hotel that won't break your bank (or travel expense), but wouldn't make you miserable.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank hiyori13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 26, 2013
Dear Hiyori-san,
Thank you for the positive feedback and we hope to welcome you back to Sunway Hotel Phnom Penh soon.
Domo arigato.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 5 Contributor
60 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 26, 2013

This place is located opposite the US embassy and adjacent to Wat Phnom. It is also at a convenient distance from the night market and river-front. Quite ideal for tourists.

As earlier reviewers have mentioned it is a little dated, nevertheless quite comfortable and well maintained. The staff are quite attentive and the food is good. The staff noticed that we were vegetarian and created a special station for us in the buffet during our stay - a very nice personal touch.

Everything was smooth till check-out. While I checked out I told the lady at the reception that I had left behind a T-Shirt in the room, to be given to my colleague in the adjacent room a little later as he was asleep. Later my colleague said he received no such T-Shirt (it was new one) and when I called the Hotel, the lady at the reception seemed to try but was unsuccessful at tracing it. So it was an overall good experience but for this blemish.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aamadmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 26, 2013
Dear Sir,
Thank you for having chosen Sunway Hotel Phnom Penh during your recent stay in Cambodia and the positive comments.
Rest assured, all efforts were taken in trying to locate the t-shirt but to no avail and we hope to welcome you back soon.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 19, 2013

The Sunway location was a little far away, but the tuk tuk service is great and cheap. The room was a good size and we had a view of the American Embassy! A rather impersonal hotel but adequate facilities and a comfortable stay.

Room Tip: Front of the hotel gave a view of the bustling traffic, with the benefit of soundproofing
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 26, 2013
Dear Ms. Yvonne,
Greetings from the Kingdom of Wonder.
Thank you for staying with us and the positive comments on your recent journey to mystical Indochina.
We hope to welcome you back soon and once again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 5 Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 6, 2013

Seems to be filled with tourists from Europe so is well set up for any type of visitor. Safe area opposite the US embassy. Also it is right next to the temple hill, it was great to see all the greens from balcony. Hotel is relatively old, but service is more than good enough.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zhouma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 26, 2013
Dear Mr. Zhouma,
Mabuhay and greetings from Sunway Hotel Phnom Penh.
Thank you for the positive feedback and we hope to welcome you back soon.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 2, 2013 via mobile

This place is outdated. The furniture is dated. Watch when you take a shower - the water leaks out no matter how much you try and close and seal the curtain. I spent 10 minutes on my knees moving the water with my hands to the drain every time my wife or I took a shower. As a matter of fact I just had to pause from writing this review to clean up the water once again. They need to have squeegees in the bathroom. No hand towels in bathroom - had to ask maid for some. I also stayed at the Sofitel in Phnom Penh and it is rated as a 5 star. It the Sofitel is 5 star and Sunway is supposedly a 4 Star, then either Sofitel is a 10 Star or Sunway is a 2 Star. There is no way one star separates both of these hotels.

Stayed July 2013, traveled with family
Helpful?
1 Thank AKS1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, August 26, 2013
Dear Sir,
Thank you for having chosen to stay with us and for providing the constructive feedback on areas to improve. Please be informed that the necessary maintenance and operational review have been initiated to overcome the shortcomings.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Phnom Penh

Property: Sunway Hotel Phnom Penh
Address: 1 Street 92 | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Phnom Penh
#18 Business Hotel in Phnom Penh
#20 Romantic Hotel in Phnom Penh
#21 Luxury Hotel in Phnom Penh
#22 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Phnom Penh 4*
Number of rooms: 138
Official Description (provided by the hotel):
Situated in the city center at one of Phnom Penh’s exclusive areas, Sunway Hotel is a 4-star international chain hotel, comprising of 138 spacious guest rooms and suites as well as 10 meeting rooms. Surrounded by lush greenery amidst colonial buildings, the hotel is a walking distance to Mekong river front, major shopping, ministries, embassies, banks and tourist attractions and it is only 20 minutes drive from Phnom Penh International Airport. ... more   less 
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Also Known As:
Sunway Phnom Penh
Phnom Penh Sunway Hotel

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