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Sunway Hotel Phnom Penh
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Reviews (947)
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667 - 672 of 947 reviews
Reviewed September 10, 2011

Like most international hotels it has a bit of a generic feel, but the warmth of the staff reminds you where you are. It's well run and feels bright and open. But it's the staff and their commitment to please that would draw us back. The standard of the food was good - we had an excellent seafood buffet on the night we arrived following an enthusiastic invitation from the chef who'd come into the lobby to drum up business. It was throughly enjoyable and as good as anything we subsequently ate in the city. Although it's located 20 minutes walk from the centre it's in a safe part of town and this hotel is well worth considering.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank rmhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, Director of Sales at Sunway Hotel Phnom Penh, responded to this reviewResponded November 3, 2011

Dear Sir/Madame,

Warmest greetings from Sunway Hotel Phnom Penh!

Many thanks for support in selecting Sunway Hotel Phnom Penh as the venue for your accommodation during your recent trip in Phnom Penh. We are pleased to hear that you have enjoyed your stay with us as part and your trip in Cambodia as whole. From day to day, we try our best to extend our warm service for our guests to feel "Home away from Home"

Your are completly right our Staff is our Asset!

Heart-felt thanks for your value time in sharing your experience to the globe via the tripadvisor.

We are looking forward to welcoming you back to Sunway Hotel Phnom Penh in the near future

Thanks & very best regards,
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2011

I have stayed at Sunway 4 times in the past. The location is close to the airport and above all safe. Attitudes of hotel sfatt and foods they serve are both excellent. Rooms are clean. What do you expect hotels of enything else?

  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank k_ishimori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, Director of Sales at Sunway Hotel Phnom Penh, responded to this reviewResponded September 8, 2011

Dear Sir and Madame,

Warmest greetings from Sunway Hotel Phnom Penh!

Many thanks for support and keep returning to Sunway Hotel Phnom Penh as the venue for your accommodation during your recent trip in Phnom Penh. We are pleased to hear that you have enjoyed your stay with us as a part and your trip in Cambodia as a whole

Heart-felt thanks for your value time in sharing your experience to the globe via the TripAdvisor.

We are looking forward to welcoming you back to Sunway Hotel Phnom Penh in the near future

Thanks & very best regards,
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2011

When we checked in the rooms allocated were not to our liking, however, the staff were very obliging and sorted us out with good rooms. Do remember to specify no smoking rooms if you don't smoke. Well placed centrally, and also also few doors away from the Raffles, and opposite the american embassy. The hotel boasts free internet.which is misleading. But the small print was that free internet was avaialbe to those using the bar/ordering a drink and limited to one hour only. This was a problem as communicating with our familes in cyprus and UK was difficult due to the time difference and one hour limit. But once we brought this to the attention of Mr Kelly Leong Wai Keong, the General Manager, he was most obliging, and in fact, he personally together will all the other staff were very helpful and pleasant and could not do enough for us. 10/10

  • Stayed: August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank lifeisgood607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, Director of Sales at Sunway Hotel Phnom Penh, responded to this reviewResponded November 3, 2011

Dear Sir and Madame,

Warmest greetings from Sunway Hotel Phnom Penh!

Many thanks for support in selecting Sunway Hotel Phnom Penh as the venue for your accommodation during your recent trip in Phnom Penh. We are pleased to hear that you have enjoyed your stay with us as part and your trip in Cambodia as whole.

Our Passion, Your Satisfaction! It is important that you highlight to us immediatly for our service recovery.

Heart-felt thanks for your value time in sharing your experience to the globe via the tripadvisor.

We are looking forward to welcoming you back to Sunway Hotel Phnom Penh in the near future

Thanks & very best regards,
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2011

I have stayed many times in this hotel over the last few years and always find the consistent execellent service provided by its very courteous and friendly staff who all can speak good English. Rooms are of good size and always clean with good in-room facilities. Excellent location and convenient to all parts of Phnom Penh. Strongly recommended.

  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank K C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, Director of Sales at Sunway Hotel Phnom Penh, responded to this reviewResponded September 8, 2011

Dear Sir and Madame,

Warmest greetings from Sunway Hotel Phnom Penh!

Many thanks for support and keep returning to Sunway Hotel Phnom Penh.
We are pleased to hear that you have enjoyed your stay with us as a part and your trip in Cambodia as a whole

Heart-felt thanks for your value time in sharing your experience to the globe via the TripAdvisor.

We are looking forward to welcoming you back to Sunway Hotel Phnom Penh in the near future

Thanks & very best regards,
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2011

Always stayed at the hotel when in phnom penh for work and have always experience good service, friendly staff, clean rooms and good value.

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank kellywk88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, Director of Sales at Sunway Hotel Phnom Penh, responded to this reviewResponded September 8, 2011

Dear Sir and Madame,

Warmest greetings from Sunway Hotel Phnom Penh!

Many thanks for support and keep returning to Sunway Hotel Phnom Penh as the venue for your accommodation in Phnom Penh. We are pleased to hear that you have enjoyed your stay and experienced the good service with friendly staff.

Heart-felt thanks for your value time in sharing your experience to the globe via the TripAdvisor.

We are looking forward to welcoming you back back to Sunway Hotel Phnom Penh in the near future

Thanks & very best regards,
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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