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Raffles Hotel Le Royal
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Reviewed May 13, 2019 via mobile
Extravagant

We had a beautiful time drinking cocktails and eating tapas. I tried the Phnom Penh sling which was delicious and for tapas we tried the fried cricket which was interesting.
The building has incredible historical value and is just near the American Embassy. Jacky Kennedy stayed in the hotel and drank at the bar.
I recommend going during happy hour where certain drinks are 50% off and get a little dressed up to make it special.

Date of stay: May 2019
Trip type: Traveled with family
Ask josephinejurak about Raffles Hotel Le Royal
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this reviewResponded May 14, 2019

Dear josephinejurak,

Thank you for taking the time to join us. I am pleased to hear that you had a wonderful experience at our iconic and historical Elephant Bar, where the iconic Femme Fatale was specially crafted for Jacqueline Kennedy in the late 60's. Like yourself, many of our guests deem it a 'must-do' and make it a point to visit us whenever they are in Cambodia. It is great to hear that you enjoyed the history, charm and atmosphere of the Elephant Bar and that you found it to be extravagant.

We look forward to welcoming you back soonest for another Iconic and seamless Elephant Bar experience the same Raffles’ charming ambiance and legendary service every time.

Forever Yours. Raffles.

Dennis de Groot
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019 via mobile
Elegance

I stayed here for 3 nights with my wife in a room over looking the pool. The holiday was to celebrate our anniversary. We could not have chosen a better hotel for our stay in Phnom Penh. From front of house to the waiters in the restaurants and the pool attendants the service was exceptional. We asked one of the managers about a local game and were we could buy a special shuttle cock, as it was raining he asked a Tuk Tuk driver to purchase this in central market for us, “above and beyond.” Many thanks to all in the hotel for making our stay special.

Date of stay: May 2019
Trip type: Traveled as a couple
Ask stuartgar about Raffles Hotel Le Royal
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this reviewResponded May 14, 2019

Dear stuartgar,

We are delighted to hear your stay with us was an enjoyable one. Thank you for taking the time to share in detail about your recent stay and experience with us.

I will personally share your praise with the team especially the special touches on the above and beyond call for a local game, our team will be very proud to hear that they could be part of making your stay an even more memorable one .

Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back in the near future at our Historical Hotel.

From the Cultural Heart of Phnom Penh,

Warm regards,

Dennis de Groot
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019 via mobile
Beautiful elegant hotel that does ‘not rest on its laurels’

Elegant, timeless, a wonderful refuge from city madness. Wonderful food and the Elephant Bar is a perfect end to a busy day
Rooms are like stepping back into a bygone age. Staff all delightful!
Lush pool in sumptuous gardens

Date of stay: May 2019
Trip type: Traveled as a couple
Ask maggiea334 about Raffles Hotel Le Royal
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this reviewResponded May 14, 2019

Dear maggiea334,

On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments on our TripAdvisor page which have been shared with all of our colleagues with great pride.

Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future.

Best regards,

Dennis de Groot
Hotel Manager.

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Reviewed May 12, 2019
Afternoon Tea

Visited as part of a tour group for Afternoon Tea. We firstly had a tour of the Hotel, lovely building with an air of elegance......loved the Elephant Bar.

Afternoon Tea was very good, with a great choice of both Asian & Western nibbles. This was more like a selection of canapes than a full high tea though. The location was beautiful with decorated tables, flowers and a gift of candles for each of our group.

Would love to do this visit again as a couple …..we could have taken more time and had a few more drinks in The Elephant Bar.
Tried the famed Femme Fatale Cocktail that was made for Jackie Kennedy.....

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Service
Ask Fay W about Raffles Hotel Le Royal
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this reviewResponded May 14, 2019

Dear SUNTAN47,

We are delighted to hear that your recent visit to our iconic Elephant bar and more so the elegant high tea experience with us was an enjoyable one.

Thank you for taking the time to share in detail about your recent visit and experience with us. I will personally share your praise with the team especially our Elephant bar team, who will be very proud to hear that they could be part of making your Historical High Tea an even more memorable one.

Thank you for reviewing your High Tea experience on our TripAdvisor page and we look forward to welcoming you back in the near future for another Grand Dame experience,

From the Cultural Heart of Phnom Penh,

Warm regards.

Dennis de Groot
Hotel Manager

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Reviewed May 10, 2019 via mobile
Beautiful building and top notch service

A beautiful hotel for your visit to Phnom Pehn, full of history and heritage.

We enjoyed our stay here very much and in particular some of the highlights included:
- the staff are really exceptional overall and the service is certainly the standout feature of this holiday. The hotel is very luck to have such committed and kind staff. We had 1-2 small issues during our stay which Chem sorted out for us in a truly effective and proactive way and this really turned around the experience for us. Staff like Chem are rare in many hotels and make such a difference to customers.
- the hotel decor is lovely, very classy and relaxing. We really liked the lobby area, the pool area and also the elephant bar.
- breakfast had a good selection and was very enjoyable
- I had a good spa treatment and the sauna and jacuzzi there are nice also.
- we also liked browsing around the general boutiques of the hotel etc

The reasons we did not give this a 5 are mainly because we felt the renovations of the hotel currently do impact staff for example when we sat out at the pool for an hour there was a lot of noise from the construction and it was not the relaxing time we had hoped for. Also we had two mix ups with our food which were resolved but still maybe staff could make few things a little clearer for guests. The rooms facing the street are very noisy also so best not to have one of these.

Overall a lovely hotel and we would certainly recommend to anyone visiting this city. Well worth a visit and you will be well looked after!

Date of stay: May 2019
Trip type: Traveled as a couple
Ask West_Cork_Lass about Raffles Hotel Le Royal
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this reviewResponded May 14, 2019

Dear West_Cork_lass.

Thank you for taking the time to write such a wonderful review. I am delighted to hear that you had a great experience at Raffles hotel Le Royal and that your experience here with us thoroughly exceeded your expectations.

At Raffles, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Raffles colleagues.

I am pleased to share that we have commenced on our careful and sensitive restoration program through the external Facade painting works which will work hand in hand with the physical internal upliftment works commencing in June of this year.

The restoration of Raffles hotel Le Royal is designed to ensure that we retain what is so special about Raffles – the ambiance, the service, the charm and the heritage of the hotel. It is also designed for Raffles Le Royal to stay relevant and distinctive by moving with the times and with its guests and adapting to the changing needs of the well-travelled and Cambodia's community.

We hope to welcome you back with us again.

Yours sincerely,

Dennis de Groot
Hotel Manager.

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