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“Truly impeccable experience!” 5 of 5 bubbles
Review of Raffles Hotel Le Royal

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Raffles Hotel Le Royal
Ranked #16 of 274 Hotels in Phnom Penh
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Truly impeccable experience!”
5 of 5 bubbles Reviewed July 16, 2014

Cannot say enough good things about the service. We took the upgrade and did not regret the decision!
My luggage was lost and they kept me posted and helped me communicate with the airline! Since we undertook a day trip to Sihanoukville, they even packed breakfast for us which was a god send! The elephant bar was fantastic and everyone has a smile. The staff really were charming.
The rooms have a bit of old world charm to them...high ceilings, tiled bathrooms. The wifi was working well.
One thing which could have been improved is if the concierge had more recommendations for stores for hidden souvenir shopping & trendy restaurants. But that's why one has wifi and tripadvisor!

  • Stayed May 2014, traveled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank lalaland_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 16, 2014
Dear Valued Guest,

Thank you for your most kind review on TripAdvisor and for sharing your experience after your visit to Phnom Penh and to the Raffles Hotel Le Royal. We are delighted to read how much you have enjoyed your stay with us, and that we were able to assist with your Luggage and with a breakfast to go for your trip to the coast.

Hopefully you will visit us soon again, and give us the pleasure to welcoming you back in the near future.

With kind regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,872 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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  • Any
English first
London, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 15, 2014

Everything a historic hotel should be, in touch with its' past but living firmly in the present. Particularly impressed with the restaurant where the whole staff really pulled all the stops even though we were the only customers. They even produced a birthday cake for my husband at very short notice, so thank you to all of them for giving him a special birthday. The food was probably the best we had in Cambodia so overall a great experience.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fabonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 15, 2014
Dear Valued Guest,

Happy Birthday to your husband, and many thanks for spending this special occasion with us at the Raffles Hotel Le Royal. It was our pleasure to welcoming you, and to make this day a little more special.

We hope you will visit us soon again, and look forward to your next stay with us in Phnom Penh.

With kind regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
5 of 5 bubbles Reviewed July 13, 2014

wedecided to splurge a bit for 1 night , well worth it , a nice hotel , traditional raffles style , the location is not central but easy to get transport , the staff are great , impeccable service , our room was spacious and beautifully furnished , great buffet breakfast .

  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank chyou t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 15, 2014
Dear Valued Guest,

Many thank for choosing the Raffles Hotel Le Royal as your residence in Phnom Penh. We are glad you enjoyed your stay, and look forward to your next visit.

With best regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
1 review
5 of 5 bubbles Reviewed July 7, 2014

A really nice hotel with great facilities such as pool and Spa. Great food and lovely clean, quiet room. However, what separates this hotel from other similar quality hotels is the staff - exceptional.

  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 8, 2014
Dear Sean,

Thank you so very much for your compliments to our colleagues which we are going to share with everyone. It is great that you enjoyed your stay with us, and we hope that you will visit us soon again. We do look forward to the next time you join us at the Raffles Hotel Le Royal.

With best regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
129 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed July 2, 2014

This hotel certainly has colonial charm and is an oasis in the middle of a very busy city. We stayed 2 nights in a Balcony Suite. This is a corner room which is not very large with a small balcony. We found the room to be very dark even with all the lights on. The bathroom is small and the mirror over the vanity placed so high I could barely see in it. The wardrobe was one tiny cupboard with a couple of draws, nowhere to put anything! We had drinks in the Elephant Bar on both evenings. This bar is very busy and sometimes hard to find a table but the amount of people smoking inside is an absolute turn off. I really struggle to understand why this is still allowed as the bar has outdoor access where smokers could smoke if they had to. We had dinner at Restaurant Le Royal . This is a "fine dining" restaurant with a dress code, so why were some diners there in their short and thongs! We dressed for dinner and found that other peoples choice of clothing really down graded what should have been a very elegant dinner. If we were coming back to Phnom Penh we would probably stay again as the staff were excellent and the public areas quite charming but I would be booking the largest room possible.

Room Tip: Rooms are small so book the largest you can afford.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sunandsnowbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 2, 2014
Dear Valued Guest,

First of all we would like to thank you for choosing the Raffles Hotel Le Royal as your residence in Phnom Penh in the beginning of the year.

Please accept our sincere apologies for not meeting your expectations, and thank you for your suggestions and comments, which we will discuss internally.

Please do feel free to contact me directly at gerrit.thesing@raffles .com if I can be of any help personally and of course when your travels include Phnom Penh the next time. We would be delighted to welcoming you back to the Raffles Hotel Le Royal, and I would gladly assist finding a more suitable room for you.

With kind regards,

Gerrit H Thesing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

This was one of the most wonderful hotels I have ever stayed at. It is truly a five star luxurious experience.

The service was impeccable, the pools are gorgeous, and the food services have great variety. I love the fact that there were three different restaurants in this hotel.

Only thing I would say is don't book tours through the hotel. You will pay a premium. They wanted to send me to the killing fields in a black luxury car for 200USD, instead I took a tuk tuk for 7 bones. So like everything, prioritize where you want to spend your money.

  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mallowmars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 2, 2014
Dear Valued Guest,

Thank you so very much for your kind review on TripAdvisor after your visit last year in November. It was a pleasure to see that you enjoyed your time and stay with us, and we are glad that you kept good memories.

We look forward to a return visit, hopefully soon, and to welcoming you back to Raffles Hotel Le Royal.

With personal regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 23, 2014 via mobile

One has to be really finicky to find something to complain about when staying at this superb hotel, but it's there! One can put up with the hot water over the bath being tepid and the with-fi in one's room being intermittent, however, in the Year of Our Lord 2014 one should not have to tolerate smoking in any area of a hotel! Let them find the smoking cubicles at the airport and stay there!
A wonderful visit to the Elephant Bar absolutely ruined by management's refusal to confront these inconsiderate patrons!

Stayed June 2014, traveled solo
Helpful?
1 Thank tezza181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, June 23, 2014
Dear Tazza181,

Thank you for choosing the Raffles Hotel Le Royal as your residence in Phnom Penh, and for your comments. It was a pleasure meeting you during your stay, and I was really glad to hear how much you did enjoy your stay and your visit with us.

As we have discussed in person, we appreciate your comments and feedback.

We hope we will have the pleasure of welcoming you back on the return leg of your journey, and please be in touch if I may be of assistance going forward.

With personal regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Hotel Le Royal

Property: Raffles Hotel Le Royal
Address: 92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Phnom Penh
#6 Business Hotel in Phnom Penh
#6 Romantic Hotel in Phnom Penh
#10 Luxury Hotel in Phnom Penh
#12 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Raffles Hotel Le Royal 5*
Number of rooms: 175
Official Description (provided by the hotel):
A history of hospitality. The luxury of time. The secret charm of Cambodia. One of Asia's essential destination hotels, Raffles Phnom Penh has been the iconic resting place for the well travelled since 1929. Located in the heart of vibrant Phnom Penh, our hotel has been part of the history of the city and welcomes, as it has always done, a diverse clientele of entrepreneurs, writers, journalists, royalty and intrepid travellers from across the globe. Rooms and suites have been respectfully restored to reflect a distinguished blend of Khmer, Art Deco and French colonial architecture. Dining is an essential part of the Phnom Penh experience. In keeping with history and a sense of place, the elegant Le Royal Restaurant serves modern French cuisine and Royal Khmer cuisine with original recipes graciously gifted to Raffles from the Royal Palace. Almost as famous as the hotel itself, is the Elephant Bar where local residents and visitors alike gather over wine, whisky and cocktails. The Raffles Spa offers relaxation, rejuvenation and fitness through a considered mix of local and classic treatments, gym and spa pool. Complete your visit to Cambodia with a stay at our sister hotel Raffles Grand Hotel d'Angkor, a great hotel of the legendary Grand Tour of Indochina and virtually at the doorstep of the Angkor UNESCO World Heritage site. ... more   less 
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Also Known As:
Raffles Hotel Phnom Penh

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