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“A five star hotel trying hard but needs has room for improvement”

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Raffles Hotel Le Royal
Ranked #18 of 281 Hotels in Phnom Penh
Certificate of Excellence
Reviewed December 29, 2012

A beautifully built hotel with great rooms, swimming pools and well located, The staff was very friendly and accommodating. Could have been a perfect experience and location to celebrate Christmas had with a wonderful complementary Christmas Eve Dinner had it not been for 2 issues that need to be considered if your plans take you there on a Holiday. We had to request the for our room to be set up TWICE on Christmas day and ended up having to spend 35 minutes playing Pool at the Bar till our was being made. We came back to the hotel for lunch on the same day only to find out that our only option at the restaurant that day was an $80 buffet holiday dinner. Since we only wanted the excellent Hokien Mee, we were escorted to the Bar, where it was less than convenient to enjoy it, as this was the only place that offered A-la-crate. We had a similar experience that evening for dinner.

  • Stayed: December 2012, traveled with friends
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Thank Elevymb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded December 30, 2012

Dear Valued Guest,

I sincerely would like to thank you for staying with us at Raffles Hotel Le Royal over the festive season. Whilst I appreciate that you noticed my team's effort to provide five star service, I was disappointed to learn about some shortcomings during your overall stay. Kindly please accept my apologies for the delay in housekeeping services which I already reviewed with my colleagues. Due to the high demand of festive-themed buffets in Café Monivong on Christmas Day (for both Brunch and Dinner), we had to decide to offer the Elephant Bar as an alternative venue for our guests who chose to select from an an extended la carte menu. I am sorry that this was of inconvinience to you and appreciate again your positve remarks relating to our colleagues, rooms and overall facilities.

We wish you a Happy New Year 2013 and remain

With Kindest Regards,

Richard Schestak
General Manager

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1,278 - 1,284 of 2,096 reviews

Reviewed December 28, 2012

The hotel has a superb ambiance and charm. Set in grounds with luscious frangipani trees and colonial design. The Elephant Bar happy hours (4-9pm) makes the costs bearable. Great martinis and cocktails. Dont go to Phnom Penh without visiting this wonderful place.

  • Stayed: December 2012, traveled with friends
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1  Thank SimonChinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded December 29, 2012

Dear Valued Guest,

Thank you for your wonderful comments relating to the Elephant Bar, a Phnom Penh institution! We are delighted that you enjoyed your visit and stay at Raffles and look forward to welcoming you back in the New Year.

With kindest regards,

Richard Schestak
General Manager

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Reviewed December 28, 2012

The mark of a good hotel is that each guest is made to feel special by management and staff. This hotel excels in this regard. The service is truly excellent which is both attentive and caring. Door staff greets you by name as does the manager. Everyone is attentive to your preferences and needs. We are particular about accommodations and management readily upgraded us to a suite. The facility itself is atmospheric and lovely. Very nice dining facilities, courtyards and pools, shopping and the wonderful Elephant Bar. The best Singapore Slings going! Excellent, lavish buffets at Christmas, expensive but worth it. As good a hotel as you will find in Asia with only one minor criticism: the light in the rooms is appalling and it is a challenge to read. Management needs to focus on this and we are sure they will.

Overall comment: Bravo Raffles!

  • Stayed: December 2012, traveled as a couple
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Thank Vancouverites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded December 29, 2012

Dear Valued Guest,

Thank you for staying with us during the festive season 2012! I was delighted when reading your wonderful comments on Trip Advisor which is sincerely appreciated.

Your praises about our Colleagues, the Elephant Bar and the Christmas Buffet will be shared with my entire team. Thank you for your feedback relating to the lights in the room which will be - as all of our guest feedback - certainly looked at immediately.

I wish you a Happy New Year 2013 and look forward to the opportunity of welcoming you back to Raffles.

Kindest Regards,

Richard Schestak
General Manager

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Reviewed December 27, 2012

Simply excellent is le Royal to feel as a king or a queen in Cambodia. The restaurant, the shop, the swimming pool and going out walking along the river to reach restaurants and bars for drinks. I really recommend it.

  • Stayed: December 2012
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Thank cristinachang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded December 28, 2012

Dear Valued Guest,

Thank you so much for recommending Raffles Hotel Le Royal via Trip Advisor, for rating your stay with five stars and for illustrating your overall experience as "excellent".

I surely will pass on your compliments to my entire team and we all look forward to the opportunity of welcoming you back to Phnom Penh's palatial residence.

We wish you a Joyous New Year 2013!

With kindest regards,

Richard Schestak
General Manager

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Reviewed December 27, 2012

I can not think of any other place to stay in Phnom Penh. Well maintained and well run hotel of colonial style. An all round great experience. Highly recommended.the staff are professional and offer just the right level of service.

  • Stayed: December 2012, traveled with friends
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1  Thank traceller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded January 4, 2013

Dear Valued Guest,

I am very pleased that you enjoyed the colonial ambiance of our tropical palace. Thank you very much for recommending us on Trip Advisor and for praising our colleagues and service.

We wish you a Happy New Year 2013 and look forward to your next visit to Phnom Penh!

With kind regards,

Richard Schestak
General Manager

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Reviewed December 27, 2012

Yet somehow, not in a tasteless fashion. It really is rather charming, though one has to wonder at the feelings of the poor souls who have to still wear the Hotel's traditional Uniforms.

Rooms - good, comfy, but cosy (aka compact and smallish - Ours was in the New Building at the back).

Public areas:
* Lounge - comfy seats, nice service, drinks and bar snacks, but full of cigarette & cigar smoke;
* Dining Room - Delightful room, but as we were almost the only diners that night, we were lost in a huge room, Good Food, but lacked atmosphere/ambience - we blamed ourselves !
* Breakfast - marvelous;
* Pools - bit spoilt by over indulged children & their thoughtless parents;
* Service - Traditionally old-fashioned SEast Asian charm.

  • Stayed: March 2012, traveled as a couple
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Thank Safariholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded December 27, 2012

Dear Valued Guest,

Thank you for staying with us and for your detailed review on TripAdvsior. All of your feedback of each respective area are of greatest value and will be certainly reviewed with my team.

Once again, my appreciation for your kind review and the many positive points you have highlighted!

I would like to take this opportunity to wish you a Happy New Year 2013 and look forward to the opportunity of welcoming you back to Raffles.

Sincerely Yours,

Richard Schestak
General Manager

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Reviewed December 25, 2012

Stayed for two nights over Christmas and nothing to complain about, staff was extremely friendly and helpful. Wonderful hotel in colonial style with very large and nice rooms as well as great restaurants and hotel bar.

Stayed: December 2012
Thank Gudelaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this reviewResponded December 26, 2012

Dear Valued Guest,

Season's Greetings from Raffles Hotel Le Royal! It was a pleasure having you with us and we are all delighted that your stay with us was memorable and enchanting.

We would like to take this opportunity to wish you a Happy New Year 2013 and look forward to the opportunity of welcoming you back to Phnom Penh's colonial residence.

Best Wishes,

Richard Schestak
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Hotel Le Royal

Address: 92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Phnom Penh
#5 Romantic Hotel in Phnom Penh
#5 Family Hotel in Phnom Penh
#11 Luxury Hotel in Phnom Penh
#14 Spa Hotel in Phnom Penh
Price Range: $202 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Hotel Le Royal 5*
Number of rooms: 175
Official Description (provided by the hotel):
A history of hospitality. The luxury of time. The secret charm of Cambodia. One of Asia's essential destination hotels, Raffles Phnom Penh has been the iconic resting place for the well travelled since 1929. Located in the heart of vibrant Phnom Penh, our hotel has been part of the history of the city and welcomes, as it has always done, a diverse clientele of entrepreneurs, writers, journalists, royalty and intrepid travellers from across the globe. Rooms and suites have been respectfully restored to reflect a distinguished blend of Khmer, Art Deco and French colonial architecture. Dining is an essential part of the Phnom Penh experience. In keeping with history and a sense of place, the elegant Le Royal Restaurant serves modern French cuisine and Royal Khmer cuisine with original recipes graciously gifted to Raffles from the Royal Palace. Almost as famous as the hotel itself, is the Elephant Bar where local residents and visitors alike gather over wine, whisky and cocktails. The Raffles Spa offers relaxation, rejuvenation and fitness through a considered mix of local and classic treatments, gym and spa pool. Complete your visit to Cambodia with a stay at our sister hotel Raffles Grand Hotel d'Angkor, a great hotel of the legendary Grand Tour of Indochina and virtually at the doorstep of the Angkor UNESCO World Heritage site. ... more   less 
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Also Known As:
Raffles Hotel Phnom Penh

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