I can't even begin to explain the amount of hassle this hotel ended up giving us for such a short period time.
This was my boyfriends and my first time to Phnom Penh and arrived at the hotel late at night. The room was nice, large and with a balcony, which for $20 between two of us was ok, although more than what we wanted to pay, we paid the extra for air con.
That was the only good night we had here, after that it was problem after problem.
The staff are rude and unfriendly and unhelpful. We needed laundry doing after weeks of travelling in Thailand and India and paid $4.50 for what we had. We were told by the girl on reception to put it in the basket she gave to us, paid her, and were told it would be ready by the next day. At the same time we organised our Vietnamese visa as the guidebooks recommend you do it with your guesthouse. We were told by her that we had to give her the exact date of when we would be arriving into Vietnam as we would not be Able to use our visa before or after the date we have her. We paid her upfront and left. When we received our washing the next day there were green stains on everything. We tried to wash the stains out ourselves to no avail and realised that the stains were actually caused by dye off of something else. We took the washing to reception and showed the girl our clothes. She looked at them and was as shocked as us at the stains on everything. She spoke to another girl who seemed to work there (but was sat on Facebook on her computer). An argument ensued between them in Khmer as the girl on Facebook looked at us and rolled her eyes. The girl with our clothes then said that this girl had washed them and that it was 'our fault' as no one else's washing had these stains. We had to argue with the girls until they agreed to rewash it all.
The next day our washing cane back with the same stains. We asked to speak to the manager and was told the manager was not available and again after much spoken between the staff in khmer were told it was our fault and were shouted at.
While staying here we had re yes bikes from a local company and had locked them up the 'parking area' outside. After putting our laundry in our room we went down to get out bikes that we had locked up to go to dinner in the main area which was very far away. We found our bikes locked with a second lock to a large bar stool next to a bunch of hotel staff sat round eating. When we asked them who the second lock belonged to we were told 'maybe our boss'. One guy laughed at us and said "ha ha ha maybe now you have to get tuk tuk eh?" Then they continued with their conversation. I went inside to get the manager to be told the manager was not available. I explained about the bikes and a gentlemen who worked the nights huffed and got a cup of keys and bought them out to the bikes. We stood there as he tried what felt like a million keys to find that none if them worked and were told "you have to
Wait, I don't know who has the key" We explained that we needed our bikes to go to dinner and were met by shrugs from the night staff and laughs from the staff eating. Infuriated we asked where the manager was and when they would be in and told them if the chain wasn't removed by the time we had to take the bikes back to the rental shop the following morning, we would be breaking the lock ourselves and their stool.
The following morning we obviously checked out at the first opportunity to go elsewhere. We asked for the manager. The manager was there. We told her about our clothes and showed them to her. She spoke in Khmer to the staff and again after some arguing between themselves she said "the girl says this is your fault". We couldn't believe it. When we asked how it was possibly our fault, she pointed and said you must have had something in the washing that did this so it's your fault. We told her she was unbelievable and td her to give us our money back. My boyfriend handed her his dyed tshirts and told her to throw them out as they were ruined and she laughed. She said thr girl will pag as its her fault
And gestured for the staff member to pay. Again they argued and She then have him $4. We said it cost us $4.50 and you should be giving us at leafy that got our ruined clothes. She laughed again and said "no no this is fine". I told her it wasn't and she gave us another fifty cents.
We then told her to
Unlock our bikes or we would remove the lock. Again she laughed and said "it's fine, it's fine" and took a few set of keys out to try. As she did this we explained to her that because the bikes had been locked up the previous night, we had to walk for 40 minutes to go to dinner. She simply replied "why didn't you must get tuk tuk?"
After we left we also found out that we could, infact, enter Vietnam early but not late.
I would never recommend staying here to anyone. We me we once received an apology for either our laundry or the bikes, and were constantly treated like crap. Awful hotel run by an awful woman with staff that have been trained in an utterly incompetent manor.
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