Seems nice at first, the staff seem to want to help you. Always trying to sell you trips and buses and tuk tuks. Asking where you are going and trying to sell you over priced tours and buses.
We also got told breakfast could be at 6:30 as we were leaving early but when they found out it was a bus not booked through them they said no breakfast was available. And would not ring the bus compony when our bus was late.
If they were not making money they were not helpful at all. Food was also poor quality and the stairs are annoying as we stayed on the top story 92 stairs.
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