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“Great hotel and lovely staff”
Review of White Mansion

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White Mansion
Ranked #8 of 274 Hotels in Phnom Penh
Certificate of Excellence
Reviewed April 29, 2014

We had a short, three day stop here at the end of our trip to Cambodia. The hotel is a beautiful place to stay, we were in one of the double suites which had more than enough room for both us and our young son.

The hotel is in a good area - not far from any of the in-town attractions; palace, museum etc... and a quick tuk tuk ride from the riverside area which is home to lots of good restaurants and bars.

We got one of the hotels own tuk tuk's to take us to the killing fields and S-21 museum, a trip which is not to be missed but is full of sadness; the audio tour of the killing fields is a must for all.

Breakfast in the coffee shop was excellent - although we did seem to confuse the staff a little on the first morning we were there... probably more our fault than theirs! All the staff at the hotel were superb, very friendly and keen to help.

An exceptionally good hotel which deserves it's No. 1 status on trip advisor; beautiful place, fabulous room.

  • Stayed: April 2014, traveled with family
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1  Thank AndrewClareFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 30, 2014

Dear Andrew, Clare and Fred,


Good to hear you had a great time visiting Phnom Penh with your sweet family and staying with us at White Mansion.

Thank you for sharing with us your wonderful experience. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests.

I shared your nice words to the all team.

We all hope to have the opportunity to welcome you back soon in our residence.

Warm regards,

Ms Sokha Meu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,074 - 1,080 of 1,998 reviews

Reviewed April 29, 2014

The hotel is well located for visits to the Royal Palace, Silver Pagoda and National Museum. There are also some fabulous shops nearby including Cambodian craft shops and some lovely high quality Cambodian designer boutiques which are reasonably priced.

The rooms are gorgeous and quite glamorous in a very stylish way! Breakfasts are made to order with a good variety of Asian and Western dishes. The cafe is open all day and offers some lovely lunch and dinner options too.

The staff speak good English and are very friendly and helpful. I would happily return here.

Room Tip: Ask for a room on an upper floor as some rooms are on the ground floor and might be darker and noisi...
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  • Stayed: April 2014, traveled with friends
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1  Thank FionaPeru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 29, 2014

Dear Fiona,

It is indeed true that our aim is to provide the maximum for our guest with a limited budget (average night in White Mansion is around 90$). We are pleased that you appreciated the great value.

As you know, it is an honor each time we read such a comment about our team and White Mansion. We really do appreciated this recognition when one of our guest take some of his precious time to leave us a review and a 5 on Tripadvisor. Thank you very much!

We all hope you will return soon!

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

We wanted to finish our holiday around Cambodia by treating ourselves to an indulgent last night. We were not disappointed. Welcomed by a wonderful concierge, attended to immediately, offered a much welcome cold towel, and fresh watermelon juice drink. Our room was spacious and well appointed. Wifi fast and efficient, TV great signal, the all day breakfast was sensational. Coffee well made, even with a lovely touch of coffee art on my latte. My husband thought it was the best omelette in all of Cambodia, while I enjoyed the muesli and yogurt. The staff were very helpful and attentive, gave great advice, and were genuinely interested in our stay in their beautiful country. Centrally located, easy to find, it is difficult to fault this beautiful boutique hotel. We didn't have time to swim in the pool, however it was huge in comparison to those in other hotels we stayed in. Yousef and team, thank you for making our last day a memorable one. We will be back.

  • Stayed: April 2014, traveled with friends
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1  Thank Leanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 28, 2014

Dear Leanna,

Thank you for sharing this raving review of your stay with us - it sounds like music to our ears, we're absolutely thrilled by it!

Feedback from our guests is always useful to us as we continue in our endeavour to provide a level of service and personalised experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us.

Look forward to welcoming you back for another memorable experience in the near future!

Warm regards,

Ms.Sokha Meu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

Made a trip to Phnom Penh enroute to Vietnam. This was my first visit to this city. Flew from Bangkok on Bangkok airways, very good flight on time and excellent service. Arrival at PP airport no problem went straight to Visa on Arrival provided application, photo and US$20 and was off to immigration and baggage collection---10 minute process. Took a fixed rate taxi to the White Mansion. I provide this information largely because I had read too many negative reviews about arrival in PP. The White Mansion is everything all the reviews state. The property is lovely, clean and recently renovated---what can you say. The key of course is the staff---this is after all a people business---and the staff are first class pleasant and professional. I had some excellent advice from both Gilles Collo and Younes for my brief stay in PP (two nights). I highly recommend this hotel. In the interest of time I took a tuk tuk for my one day in PP and visited the Royal Palace, National Museum, S21, Wat Phnom. Although a quick visit I was able to linger in most of the locations and see what I wanted to see. Went for cocktails to the Raffles Le Royal--Elephant Bar---good fun and well worth doing.

  • Stayed: April 2014, traveled solo
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Thank Gulfman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 28, 2014

Thank you for your review.

Mrs Spkha Meu
General manager

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Reviewed April 27, 2014

During our 4 day stay at the White Mansion we were struck but the amazing levels of customer service. Nothing seemed to be too much trouble, and everybody went out of their way to give expert advice in a very discreet, professional and thoughtful manner.

The location is excellent, about 10 minutes walk from the Royal Palace and waterfront area. The main road a couple of blocks away can be a bit daunting to cross the first couple of times you do it but, as a kindly Australian lady called to us as she cycled past “You’ve just got to go for it”! (very carefully of course though).

Our room was excellent - clean, large and with good air conditioning. The spa was also amazing – very clean, highly professional and with a wide range of treatments for both men and women. It was also very reasonably priced.

Breakfasts were made to order, and the freshly squeezed juices were the best I have every tried. As some other reviewers have pointed out, the selections were more limited than other places, but this is hardly a deal breaker and no reason not to stay here.

All in all, this place is highly recommended. For the high standard of accommodation, great location and thoughtful customer service this hotel cannot be faulted and is well worth a visit – I can’t imagine anybody being disappointed.

Room Tip: Swimming pool is well worth a visit after a hot day of sightseeing
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  • Stayed: April 2014, traveled as a couple
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1  Thank adhill100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 28, 2014

Dear Valued Guest,

Good to hear you had a great time visiting our lovely city of Phnom Penh and staying with us at White Mansion.

Thank you for sharing with us your wonderful experience. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests.

I shared your nice words to the all team.

We all hope to have the opportunity to welcome you back soon in our residence!

Warm regards,

Ms Sokha Meu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

Led by the helpful and charming Yousef, the staff were excellent; the food good and rooms comfortable. Such a shame it is located in the rat-hole of Phnom Penh - dirty & litter-ridden; swarming with motor-bike riding thieves.

Room Tip: Fourth floor rooms have to be approached by stairs from the third floor.
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  • Stayed: April 2014, traveled with friends
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Thank mwbell2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 28, 2014

Thank your for your review. I'm not too sure though about the rat-hole of Phnom Penh since we are located 500m from the Royal Palace where our Majesty the King of Cambodia leaves and 200m from the residence of our Prime minister... Not even talking about the actual Ambassador of the United States of America, as well as other prestigious embassies within 100m distance from White Mansion.

Ms Sokha Meu
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

We can't say enough about our recent stay at White Mansion. Everything about it exceeded our expectations . As Gilles said, the staff are happy to be there and it shows. The ambiance is welcoming from the moment you arrive, the rooms are charming , the food is great and the service is always with a genuine smile and offer to help. We had a few problems on our trip including issues with our bags after a Jetstar flight and the theft of our mobile phone. Staff helped on both occasions even accompanying us to the police to report the theft....a tale in itself! Thank you all at White Mansions for the memories and give a special pat to Marcelle for us. Carol and Neville

Room Tip: We had a suite on the First floor. It was special.
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  • Stayed: April 2014, traveled as a couple
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1  Thank Neville R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded April 28, 2014

Dear Carol and Neville,

Thank you for sharing this raving review of your stay with us - we're absolutely thrilled by it!

Feedback from our guests is always useful to us as we continue in our endeavour to provide a level of service and personalised experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us.

Look forward to welcoming you back for another memorable experience in the near future!

Warm regards,

Ms.Sokha Meu
General Meu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 274 Hotels in Phnom Penh
Price Range: $92 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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