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“White excellence”
Review of White Mansion

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White Mansion
Ranked #8 of 274 Hotels in Phnom Penh
Certificate of Excellence
Reviewed January 28, 2014

By far the best hotel we stayed at in Cambodia. All the others were good but White Mansion is best. Excellent welcoming staff who go that extra yard to make sure you get the best from your visit. Travel arrangements, tours, advice etc happen seamlessly with care to make sure you understand and also, tour driver/guide understands. Makes life easy for first-timers in Phnom Penh. Room was very spacious and comfortable with every convenience. We only ate breakfast and lunch in the hotel restaurant. Good choice on both menus and very good service. Hotel is in a good neighbourhood so it's not a problem to walk if you choose though a tuk tuk or taxi can be quickly arranged by the hotel if that's your choice. We did not use the spa or pool. Hotel is very white and very excellent. Highly recommend White Mansion if you are looking for good value and great service and comfort when staying in Phnom Penh.

Room Tip: We stayed in room 111 which had every comfort we needed. Very spacious and quiet. I'm sure all t...
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  • Stayed: January 2014, traveled as a couple
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2  Thank Noela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded January 28, 2014

Dear Noela,

We truly enjoyed the pleasure to welcome you at White Mansion. So glad we could assist you to have an easy life in our lovely home town: Phnom Penh. It is a pleasure to share our knowledge with everyone!

We hope to see you again in the historical Residence of the American Embassy. Best wishes for 2014.

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 28, 2014

My family and i stayed at this place for one night and wished we could stay much longer. We will for sure go back to Phnom Penh and will always stay here if possible.

Hotel rooms are extremely clean. I especially enjoyed the breakfast. The pool is spotless and lovely. Hotel manager and staff are friendly.

I also love the dog of the hotel. Little cuttie.

Thank you very much
Kami D & Family (checked in on 30 NOV 2013)

  • Stayed: November 2013, traveled with family
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3  Thank Kami D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded January 28, 2014

Dear Kami,

Good to hear from you and your sweet little family!

Thank you so much for your kind words about White Mansion, historical Residence of the American Embassy. I will share them with all the team!

Hope to see you in the not too far future.

Warm regards,

Ms. Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

The White Mansion is an elegantly decorated boutique hotel in the center of Phnom Penh, within easy access  to the Palace, the Museum, and good restaurants. The room is spacious and the bed is firm and comfortable. Bathroom is roomy and clean. Staff is very friendly and helpful. Breakfast was excellent with everything freshly prepared.  Good spa/massage at reasonable prices. We enjoyed our three night stay at the hotel. We highly recommend it to independent travelers.

  • Stayed: December 2013, traveled as a couple
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2  Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded January 28, 2014

Dear Caroline,

Reading your kind and fair review of your stay at White Mansion in Phnom Penh, I thought: wow, how lucky we are to have such wonderful guests! Believe me, the all team appreciate a lot the time you take to write your feelings about our historical Residence of the American Embassy.

Thank you so much to make us feel so good!

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Excellent service with lovely rooms to match. A peaceful haven after a day negotiating busy, dusty Phnom Penh - esp the pool. A pity we are only here for 2 nights.
The room is of good size with complementary fresh fruit on arrival, complementary soft drinks and bottled water daily, In the evening, we returned to our room to be surprised with fresh flowers after they turned down our bed and left some cookies on the bench for us.
Friendly staff that are helpful to give us suggestions from shopping to dinning to sight seeing.
Would recommend to anyone spending a few days in Phnom Peng.

  • Stayed: January 2014, traveled with family
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2  Thank DanWu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded January 27, 2014

Dear Dan,,

Thank you for posting your comments on TripAdvisor regarding your stay with us at White Mansion. We are so pleased that your room accommodation was lovely and that you found the staff to be so friendly and accommodating. So much appreciated.

We look forward to having you on your next visit to Phone Penh! Best wishes for 2014!

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

We began and ended our 2 week Tour of Cambodia at The White Mansion Boutique hotel where we stayed for a total of 4 nights. We spent the first three nights at one of the top floor rooms with a balcony and a sweeping view of the city. The room worked for us, although be warned that the elevator only goes up to the third floor and you have to hoof It to the last flight of stairs to the 4th floor. Also, although there was plenty of space in the room, the bathroom has a low, slanted ceiling that follows the roofline, which can be an issue for tall people when using the toilet. However, the beautiful view from the rooftop balcony more than made up for this minor quirk. On our last night, we requested a room on the first floor. My partner injured his foot from a scooter accident and had a hard time walking and climbing the stairs. We stayed in room # 112, which was much bigger than our first room. It has a high ceiling and much larger bathroom. The only drawback was it 's not too attractive view of the next door rooftop and car park.
We stayed at several boutique hotels and resorts during our trip to Cambodia - hands down, White Mansion was our favorite. Excellent customer service from the time we check in to the time we checked out. We arrived at the hotel before noon after a long flight from the States. We were greeted with a warm welcome by the staff. We were given a cold towel to freshen up and a glass of cold fruit juice as we checked in then immediately whisked to our room where a bowl of fresh fruit was waiting for us. The rooms are elegantly furnished, complete with all the necessities: A/C, ceiling fan, safe, flat screen tv, DVD player, free Wifi throughout the hotel, electric tea kettle with free coffee and tea supplies, comfortable bed, thick white towels , robes and Colton slippers. You can tell that management paid close attention to every little detail to make their guests' stay at the hotel as comfortable as possible.
The breakfasts, included in the rate are excellent. Freshly squeezed passion fruit juice, strong coffee and a good selection of western or Asian choices are available.
For me, the strongest point of this hotel is the great customer service consistently provided by the staff. This was particularly exemplified by Younes who was very kind and helpful. He helped us with our travel arrangements to Siem Reap and was a good source of information about where to shop and eat around the neighborhood.
I can see why White Mansion Boutique hotel received top ratings from TA reviewers. I would definitely recommend it to anyone planning a visit in Phon Phen.

  • Stayed: January 2014, traveled as a couple
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2  Thank Noel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded January 26, 2014

Dear Noël,

Thank you so much for taking some of your time to write this long and fair review of your stay at White Mansion. I shared it with all the team and they where honoured by your kind words.

Younes is happy to see that he could help you with your plans. He passes his regards to you.

We all hope to see you again in the near future.

Best wishes for 2014!

Warm regards,

Ms Sokha Meu
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

The hotel is good and a good location in the heart of the city not far from all of the major tourist attractions. We experienced some noise issues during our stay, the echo of foot steps on the marble floor on the landing outside the room and the early morning alarm call from the hotels pet dog who barked incessantly for 10-15 mins whilst we were there.

  • Stayed: January 2014, traveled as a couple
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1  Thank alan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2014

We stayed here for only one night on the way to Sihanoukville from Siem Reap.Our room was on the top floor.The room was nice,quite spacious with comfy bed,sodas and water in minibar for free.Bathroom was located two steps higher than the room looking nice but after shower the floor and the steps were very slippery which we find dangerous.The walls are so thin that you can hear your neighbors.Breakfast is ala carte but plenty of good food.Excellent location at the heart of the city.

  • Stayed: January 2014, traveled as a couple
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Thank magdalena c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this reviewResponded January 25, 2014

Dear Guest,

Thank you for your comment about White Mansion.

Kind regards,

Ms Sokha Meu
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 274 Hotels in Phnom Penh
Price Range: $108 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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