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“Beautiful hotel with great service”
Review of White Mansion

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White Mansion
Ranked #8 of 269 Hotels in Phnom Penh
Certificate of Excellence
Wayland, Massachusetts
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful hotel with great service”
Reviewed January 19, 2014 via mobile

We stayed at this hotel for two nights in January 2014. Our room was spectacular and full of every amenity we needed. This is truly a luxurious boutique hotel. The manager was very friendly and courteous as were the staff with whom we interacted. Location is great -- a 15 minute walk from the river where one can find hundreds of restaurants and shops. We loved it and will definitely stay here again if we return to Pnom Penh.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 22, 2014
Dear Valued Guest,

As you know, it is an honor each time we read such a comment about our team and White Mansion. We really do appreciated this recognition when one of our guest take some of his precious time to leave us a review and a 5 on Tripadvisor. Thank you so much to make our day!

Indeed, our location is very central and convenient.

We all hope you will return soon!

Warm regards,

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (389)
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English first
Phnom Penh, Cambodia
Level 2 Contributor
6 reviews
Reviewed January 18, 2014

The first people we met in the hotel were Sokha and Younes. These two amazing people can organise anything your heart wishes. In the cafe, Sopha was always smiling, full of fun and very professional. Nothing was too much for her and the Cafe team. I am looking forward to my next trip in January 2015 to spend more time with the friendly staff, enjoy the clean and large rooms and the excellent food by the pool. This deserves 10 stars.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cailean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 18, 2014
Dear Cailean,

I'm thrilled to hear that you had a wonderful experience at White Mansion. We appreciate your loyalty, and the time you took to share your positive comments with us.

Sopha and Younes send you their kindest regards and thank you for your sweet words.

We look forward to welcoming you back during your next trip to Phnom Penh in 2015. In the mean time, we'll keep in touch!

Sincerely,

Sokha
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 18, 2014

i stayed at the white mansion on december 8 for 3 nights.
the hotel was everything i could have asked for and more.
my room was on the top floor with a very large balcony truly marvellous.
the staff could nt have done any more to make my stay any better,thankyou to you all.
for anyone reading this message go ahead and book now.
thankyou again
lynne bateman uk

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank martin5520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 18, 2014
Dear Mrs Bateman,

Thank you so much for your lovely comments about White Mansion and our team. They go straight to our hearts. I shared your review with everyone here today and believe me, it gives us energy for the day!

We are looking forward to welcoming you in White Mansion again.

Best wishes for 2014!

Warm regards,

Ms Sokha Meu,
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vlaardingen, The Netherlands
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 17, 2014

stayed here for three days in November 2013
Staff at a very good level
very helpful and attentive
Also managment very friendly and helpful
nice clean rooms and lovely pool
you checked out with a very warm feeling
This is as you would expect from a hotel

fine quality
compliments

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenYvdV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 18, 2014
Dear Valued Guest,

Your kind words about our team sound like music to my hears! Thank you very much for taking some of your precious time to write about your very pleasant stay in White Mansion Phnom Penh.


We all hope to welcome you again in the near future.

Warm regards,

Ms Sokha Meu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 5 Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 16, 2014

This hotel was recommended to us, and we are so glad that we acted on the suggestion.

Although it is slightly away from the main tourist drag down on the river front, the White Mansion is a haven to which one can retreat from the noise, bustle and traffic of Phnom Penh. The building was formerly the US Embassy residence. It is spacious and elegant with very attractive rooms. We had a mini suite. The bathroom was almost large enough to host a party and the bedroom a ball!! Not really, but you get the picture. The marble floors and exceptionally high ceilings gave a feeling of space, light and cool. We were certainly very comfortable during our three nights at the White Mansion.

Le Cafe is on the ground floor and serves breakfast, drinks, coffee and French pastries and light meals. While the menu is not extensive, the meals were reasonable, tasty and well-presented.

The staff were attentive, courteous and ultra efficient. On our last day we asked for a late check out as our flight did not leave until late evening. As our room was needed for incoming guests, we were allocated another next door until 6 pm for an additional $20. It was very welcome and made such a difference to our comfort and convenience.

The White Mansion has a resident dog, Marcelle, who works very hard as a meeter and greeter. She is delightful, and it was a homely touch to have her around - although I noticed she quickly disappeared if anyone appeared to be uncomfortable with her presence.

I would certainly recommend the White Mansion to anyone, be they holiday or business travellers. I am sure you will not be disappointed - and the cool and welcoming pool is an added bonus.

Room Tip: Due it its location, the views from the rooms are not very interesting. If a view is important, per...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJRAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 18, 2014
Dear Valued Guest,

Thank you for sharing with us your wonderful experience at White Mansion in Phnom Penh. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests.

I shared your nice words to the all team, including Marcelle!

We all hope to have the opportunity to welcome you back soon.

Warm regards,

Ms Sokha Meu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 15, 2014

The spacious old building is the soul of the hotel, it provides you enough spaces in room and in the open area, and it also gives u a touch of the colonial feeling. what's more, high ceiling makes air circulation better which helps to cool you down when you are back from outdoor. The general manager is like the chamberlain of your house, keep everything you need and provide whatever you needed. He stayed night in the front door to greet you back, and the overall service from housekeeping to restaurants are also excellent.
Location is also perfect, you could have tuk tuk easily or it's also convenient to walk out.
If you are not looking for luxury hotel but a warm and cozy one, this is what I recommend!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mung M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 16, 2014
Dear Mung,

Thank you for giving White Mansion the "home away from home" status. Indeed, working here everyday, we do our best to make everyone feel at his best.

Kind regards,

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 15, 2014

We returned after twelve months for yet another holiday in Cambodia.The hotel had a few changes in personnel but it still had the ethos of excellence at its core. Sokha is now the General Manager and at front of house is the excellent Younes. Both were so helpful, organising restaurant appointments and cars. On the last morning at 4am, Sokha was there to give us a coffee and send us on our way.
The room (314) is a large suite with huge beds and a sitting area. The cafe does not have a large menu but its breakfasts are excellent and our poolside food was first rate.
The location is excellent for restaurants and the markets, There was always a tuc-tuc outside with English speaking drivers who would look after us for a single visit or for an extensive round trip.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macbrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion, responded to this review, January 15, 2014
It was good to have both of you back! Thank you so much for your second visit, it was a true pleasure.

No need to share your sweet review with everybody, you already talked to all of us. We appreciate a lot your interaction with us and the fact that above all, you love Cambodia. Thank you for being such an Ambassador!

See you next Year for a 4am coffee again? :)

Best wishes for 2014 and warm regards.

Sokha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Mansion

Property: White Mansion
Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 269 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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