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“Lovely property, but better value can be found elsewhere”
Review of White Mansion

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White Mansion
Ranked #7 of 269 Hotels in Phnom Penh
Certificate of Excellence
The Hague
Level 5 Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Lovely property, but better value can be found elsewhere”
Reviewed April 1, 2013

White Mansion was one of several hotels I visited throughout my 3-week stay in Cambodia. I fully agree - the property is beautiful and the staff is very helpful (although, and I do appreciate it being attended to, the staff could be a little overbearing in asking questions about your plans and stay in Phnom Penh, wanting to know where you were staying next, why, etc).

The rooms and amenities are beautiful and the pool area is nice, although like most pools in PP it seems to be at street level (meaning street noises).

For the price, however, I found other boutique hotels that were equally as beautiful with comparable service and amenities for much cheaper (King Suites on street 57, The Teahouse, The Plantation). This hotel is gaining popularity so the prices keep rising, but other options are out there for better value.

Room Tip: Some on the top floor have personal terraces with an outdoor shower.
See more room tips
  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MyriahL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Guest Relations Manager at White Mansion, responded to this review, April 1, 2013
Dear Valued Guest,

Thank you very much for your nice review on Tripadvisor describing our property as lovely.

Of course, lots of hotels are cheaper in Phnom Penh: King Suite is a guest House not an hotel, The Tea House is only 2 star hotel ... For your information, we opened over a year and half ago and prices have never changed. We are pleased to see that all our efforts benefit to our guests and therefore White Mansion is gaining popularity, with no over cost.

We all look forwrd to seing you here again.

Kind regards,

Sokha Meu
Guest Relation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Dundowran Beach, Qld Aus
Level 5 Contributor
97 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed March 31, 2013

The room was spacious with most of the ammities expected, except anywhere to open your suitcases.
It was let down by the resturant.
Breakfast was a set menu and when the person on the next table asked for toast with cerial she was told told that you could not mix the menu. The menu also stipulate ONE cup of coffee.
My partner ordered musile and was was served a bowl on oats, I ordered toast and was given an assortment on bits of rolls which I assume was left overs from Dinner plates.
If the Hotel can sort out the resturant it will be a lot better.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Ozbraids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 31, 2013 via mobile

Had a very positive experience when staying in this hotel. Nice welcoming, room was available for early check in without additional costs, location is great and the pool is a nice place to relax after a day sight seeing. The room I stayed was vey spacious (junior suite), clean and very well decorated. It had a balcony but to small to sit outside. Breakfast choices are great. Staff was helpful. Bottom line, if you want to have a hotel as a basis for discovering Phnom Penh this was a good choice for me.

Stayed March 2013, traveled solo
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 4 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 31, 2013

It is difficult to find hotels that cater for families, with either connecting rooms, suites or the willingness to sleep four in a room. The White Mansion does this brilliantly. We stayed on two separate occasions and both times had spacious rooms for us and our two kids. For those without kids fear not, the hotel isn't overrun by them!

The building is beautiful and the decor perfect. It is in a central location, walkable to the palace. There is a swimming pool which is welcome after a day of site seeing.

The staff are so helpful from recommending restaurants to sorting out tuk tuks.

Breakfast is served in the cafe, not buffet style which made a nice change and loads to choose from.

We would definitely stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Daisypippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 5 Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 25, 2013

The hotel is in a lovely old colonial building which has been very sympathetically updated. Staff were consistently helpful and charming.

Our room was large with lovely high ceilings and the bathroom too was of above average size. We were a little disappointed with the lack of privacy as our room directly overlooked apartments opposite where a laundry seemed to be run so there was always someone working on the balcony. This necessitated closing the curtains whenever we got changed. I would not ever usually want for net curtains but some form of privacy was needed.The bathroom was great with a huge shower enclosure but a very small shower which seemed a lost opportunity for a really great shower.

Breakfasts were very good and were taken in a lovely light room overlooking the garden.

Nevertheless we did enjoy our stay and would return although perhaps choosing a different room ( our room was on the first floor overlooking the pool)

  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dansoph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Guest Relations Manager at White Mansion, responded to this review, March 29, 2013
Dear Valued Guest,

Thank you for your review on TripAdvisor. Your feedback is important for us to improve.

Regarding our charming neighborhood family, they do not run a laundry. Just a nice Khmer family living their own quiet way, quietly enjoying their house and their terrace. I am afraid we can't ask them to change their traditional way of organizing their household, especially since they have never disturbed any body...

They do laundry differently than in another country in the world? Probably because they are Cambodian people living in Cambodia.

We wish you a very nice end of stay in The Kingdom of Cambodia.


Ms. Sokha Meu
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 24, 2013

We stayed in a suite with king size bed. The hotel was very relaxing with attentive staff who were very friendly and helpful. We stayed in top grade hotels during Cambodia visit - this was the best by far!
Looking forward to a return visit. Faultless. May be difficult to book as reputation grows...

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyChapx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
1 review
Reviewed March 24, 2013

The staff were most welcoming and helpful. The rooms (stayed twice) clean, comfortable and spacious. This holiday was to celebrate our Pearl Wedding Anniversary mentioned in passing during conversation. The staff went to great lengths to make it feel like a honeymoon. They could not have made it feel any more special. Useful to be able to leave a suitcase with them when we set off for Siem Reap and the temples, and for allowing us to use shower facilities and provide towels on our last day many hours after having checked out. Would certainly stay there again and recommend to anyone travelling to Phnom Penh.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about White Mansion

Property: White Mansion
Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 269 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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