Let's start with the good: the food (at least the khmer dishes and breakfast), the restaurant/lounge staff, the location.
But the bad: the front desk service, the manager, the rooms, the price.
I can't believe the new Lonely Planet lists this place as a top pick for Phnom Penh. That, I think was the biggest frustration for us-- we wouldn't have stayed there without that review, and we were so disappointed by our choice.
Our room was very small, dark, and dingy. Yes, it was serviceably clean and had the promised a/c and tv, but it had zero charm. That in itself isn't a big deal.
But our biggest issue was with the front desk. The manager does seem to be running some sort of tuk-tuk scam. I don't know what's going on exactly, but we were uncomfortable with how some things were handled there. The manager just seemed very smarmy.
With all of the warnings about safety in Phnom Penh (which are no doubt overstated!), having hotel staff who are helpful and inspire your confidence is invaluable. Number 9 did not have that. Every interaction we had with the front desk/management left a bad taste in my mouth.
Considering the high standard of service we experienced elsewhere during our travels in Cambodia and SE Asia, I don't see any reason to stay some place that is neither especially cheap nor especially helpful.
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