We decided to stay at No. 9 after friends had recommended it to us. We had stayed in a neighbouring guesthouse and were planning to go to Siem Reap but were returning to Phnom Penh for a night before leaving Cambodia. One of the managers said he would match the price of the neighbouring guesthouse where we had stayed previously, if we stayed at his other guesthouse in Siem Reap, and then return to No. 9. However, upon phoning to book our room at the discounted rate, we were told we would have to pay full price as the manager had not told anyone else that he would reduce our rate. We managed to get the hotel to provide free pickup from the bus station but were very disappointed with the lack of communication between staff. The bar areas were lovely and very modern. The pool was nice to cool down after walking around in the heat all day. Our room was nice but very small with lots of bugs crawling around.
The hotel looks lovely on the surface but the staff need to be better trained, particularly the bar staff who messed up every order we made - e.g. blueberry mojitos arrived with no blueberries! And they tried to charge us full price for the drinks that we had ordered during happy hour, apparently because we were paying the bill after happy hour finished?!
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